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CVS - Check out by manager
CVS PCH Redondo Beach11/19/23 went to self check out and it would not take my coupon got help from a guy he got the coupon to work went to check out and it froze. Did not tale my Medcare card. Guy came back and could not fix.
Had to wait for senior employee or manager don’t know. She voided transaction and said to go to check out five to check out she proceeded to check me out and try to charge me $39 instead of $22 I said that wasn’t right and she said yes it is! I said no it’s not! She said well just let me try it again and it came out right the second time I asked her what happened and was told I don’t know.
She was not vary nice never said I’m sorry for trying to charge me 17.00 more. I used my Medcare card it did not work in machine
She Did not try to get my Medicare card to work other checkers at other cvs have to put card in them self. She did not even ask to try I was getting up set as I told her it should work she just looked at me. I used an other card. She did not ask if I wanted a bag then smiled and told me to have a nice day.
She was so rude I don’t think she made any mistakes and have a nice day was like are you kidding me I was shocked when she said it like that made all her rudeness ok?
Claimed loss: 22.00 should have gone on my free benefits I would like it back
Desired outcome: Make sure employees know how to get Medicare cards to work we have them for a reason.