Timberland

I bought something on shop.timberland.com, but my order is canceled for no reason, the bank has authorized to them deduction, to Oh urging them to respond to orders, and deliver the goods.my order is9042463878 and [protected].
The following is email they to cancel the order:
Dear BPUKYT John:

We're not able to complete your order [protected] and must cancel it.
We're sorry for this inconvenience. You will not be charged for
unshipped item(s).

Your satisfaction is very important to us. If you feel this order was
cancelled by mistake, call our Customer Service team at [protected]
to get help placing a new order.

If you have any questions, please contact us at [protected].

Sincerely,

Customer Service
timberland.com
please help me，thankyou！