American Campus Communities reviews and complaints 1
View all 14 complaintsAmerican Campus Communities - Maintenance service
We have moved into the VDCN apartment in September 2022. Since the first day we have observed problems with a/c and heater. Every time it took at least several days to fix a problem and no help was offered from the community administration (only once they gave us a fan so we could sleep at night). This time, July 23rd, our a/c stopped working again. We left a service request and technician appeared next day. After a few hours he took the batteries from a/c control panel and left to find a stepladder at around 4pm. After 4:30pm my wife asked at frontdesk when the technician should come. They answered that he had already left home. I also got an email that our work order is complete. Since a/c is still not working I consider this a customer fraud.
Desired outcome: I would like to get a response and, to my mind, this repetitive lack of service requires a reimbursement.
Latest American Campus Communities Reviews
Maintenance service Disappointed with the Retreat in ********** the staff is dishonest and not transparent or clear in which they do not disclose all the facts in Unit is disgustingly filthy Please dont rent from American Campus Do NOT let your college student rent with this heartless company!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!