American Campus Communities
reviews and complaints

Disappointed with the Retreat in *** the staff is dishonest and not transparent or clear in which they do not disclose all the facts in order for us to make a sound decision, and do not fulfill their commitments and honor what they promised verbally and by email.

Unit is disgustingly filthy. Bc there is a current *** staying they will not clean or fix common area issues. They do not require any standard of living. It is insanitary with dirt, wasp nests, poor flooring in the stairs, dirt/mold on air vents - I could go on. Cant even use the kitchen or downstairs 1/2 bath bc its so disgusting and filthy. Management non-responsive. Property owners (***) will take advantage of college students without hesitation.

Please dont rent from American Campus. This place dont deserve even one star. They love to rip off students and most staff are incompetent too. I forgot that the move out date is August 2nd. I was not able to move out on time. I moved out 2 days after. They charged $200/day fee so that would be $400 for two days. Please please please students and parents stay away from this heartless apartment company. They are selfish and greedy. Im praying for Justice for all the renters being scammed from this apartment company.

Do NOT let your college student rent with this heartless company! During this global crisis, when students have been asked to move home and shelter with their families, American Campus refuses to let these students out of their leases. They are an extremely large company that could easily absorb the cost of a few months rent but instead, they continue to charge these kids and their struggling families. Millions of people are out of work and have no way to pay their bills. This company says that they will work with families to arrange a payment plan. Payment plan? How about some basic human decency? Where is their sense of community and compassion? Shame on them!

I have had trouble with *** since I signed my lease and was not placed with my selected roommates. The staff is extremely rude and has no customer service skills. The building itself is cheaply made. Throughout the year, we often didnt have access to recycling or even trash disposal. Not to mention the laundry room services and the fact that there were water outages monthly. The paint on the wall behind our couch was peeling off. The room layouts are inconvenient and desks dont have drawers. They constantly harassed us with reminders to renew and, since we did not, we had to move out on August 17th and pay full months rent (note that nearly ALL other apartments in *** begin and end near the beginning of the month). Management is incompetent and the business is sneaky/ a scam.

The staff at their *** location (named ***) are nice, and the new furnishing is pleasant. The place is overpriced for the area though (over $1.3k/person for a tiny 4-person, dorm-like apartment), and there would often be hot water outages and the like. The community events were kind of nice but mainly performative.What's unacceptable, however, is how American Campus Communities insidiously steals *** from their residents. I went through the trouble of finding a student to re-lease from me for 2 months out of a 12-month lease, but only got my money back for 1 month after transferring my lease (the other student had to pay for both months, too). I went through correspondence after correspondence via email, phone, etc, and was ignored despite showing them my bank statements. This has happened to multiple *** residents I know, and *** doesn't seem to care about them taking advantage of the occasional helpless student and violating the lease.Upsetting, shady, and predatory. I've heard rumors of other ACC properties s*** over broke college kids as well... Hopefully something can be done about this behavior.

LAWYERS HAVE BEEN KNOW TO BE UNRESPONSIVE TO STUDENT LEGAL SERVICES. The complex *** decided that a week before our move out they wanted to redo our floors. They didn't give me an exact day when this would happen. This was also during exams. They told us to move all our belongings off of the floor, which is impossible, so they esentially told us to move out early. They said they were not liable if our belongings were damaged or stolen. I asked the office multiple times for the rennovation date and they told me they would tell me within a few days of the rennovation. I commute between 2 cities and have 3 part time jobs and a summer class so this was incredibly frustrating because I didn't know if I was going to be able to move my stuff. THE COMPLEX NEVER FORMALLY INFORMED ME OF THESE RENNOVATIONS. I found out they were doing this all through my roommate. I told the office I wasn't receiving their messages and they did nothing to correct this. If I hadn't incessantly called the office, I would not have been informed of when they were entering my apartment which is a violation of *** Statue Chapter 83. In my lease, I agreed to minor not major disturbances in my lease. I spoke to the building manager *** and she was incredibly rude. She obviously did not care about causing such a major inconvenience during exams. She also did not care that I told her I wasn't informed about the rennovations and didn't even bother sending me the informational email other residents received. Another girl at the office named *** was as helpful as she could be but she obviously didn't have any authority to actually amend the situation. I sent an email after speaking to *** in person so my complaint was formally documented and never received a response.

I did a sublet here for 2 months in the summer. Besides the ridiculous "re-let" fees that they charge, the staff were not very helpful with answering questions about moving in and general help with the process. Upon moving in, the staff informed me that they would not have enough time between the other girl moving out and me moving in to clean the room. I said that would be ok, and they told me that I would have to fill out an "as-is" form because they couldn't clean it. Because they couldn't clean it, remember that. They then gave me a room condition form to fill out so that I would be able to write detailed descriptions about the condition that the room was in, in order to not be held liable for damages that were already there. I filled out the form, making sure to include everything, since there were a fair amount of damages in the room. I then returned this form to the front office as requested. During my stay there, I had a lot of electrical problems going on and the power shut off completely. Because they don't have a help line, we had to make multiple phone calls to different places and eventually talked to the parent company that owns the cottages, and they put us in touch with someone who could talk us through it. My fianc ended up having to fix it himself through the directions the guy was giving him on the phone. After moving out, I recieved a *** for hundreds of dollars of damages THAT I FILLED OUT ON THE ROOM CONDITION FORM. I made several calls to the office about this and got little response. Eventually I was given the email address of a manager and was told to write a letter describing why I shouldn't be charged for the damages. I did, and got no response. I continued to contact the manager and they did not respond. After all of this refusal to work with me, I put it in writing to the manager that if they were going to continue to refuse to work with me, I would assume that they were choosing to not pursue the charges against me and we would leave it at that. THEN, (it gets better) 7 months later I get a call from a collections company threatning my credit and telling me that I have an outstanding *** with the cottages that needs to be paid. THEY REFUSED TO WORK WITH ME AND CONTACT ME BACK, AND THEN JUST THREW IT INTO COLLECTIONS. Months later no less. So then I went back to calling the office and got referred to two emails of the managers there. I made multiple attempts to email them over a couple of days and got no response. I then had to call back a demand to talk to one in person. After speaking with the manager who informed me that he had seen my emails all along and decided not to email back, I learned that I was lied to about the "as-is" form, and how it was not a form just for cleaning the room, but that it could also include damages. I asked why the staff gave me no explanation of this, and his response was simply that "he didnt know". I then asked why I filled out the room condition form since that was supposed to keep me from being liable for any previous damages. The manager didn't have a good answer, but MAGICALLY they lost that sheet and claimed it was not in my file. How is that my fault? I was mislead by the staff and then they lose the one thing that is holding my liability. After going back and forth with him, he refused to let the charges go and instead only offered a 30 percent discount. I asked if he would at least take it out of collections since this is obviously a huge misunderstanding, and he said no, and that I need to pay the money in 30 days or my credit would be affected. End of story. So now I'm paying tons of money, for things I didn't do, so that they don't ruin my credit on me. If you've made it all this way, just know that this place has horrible customer service, misleads their renters, and screws you over in any way possible, even to the point of legal action without you knowing. All of this for subletting for 2 months, I can't even imagine the damage they can do with someone who signs a contract with them for an entire year.

I rented an apartment at Grandmarc Seven Corners in Minneapolis, Minnesota during Aug 2019 to July . Grandmarc Seven Corners apartments are owned and managed by American Campus Communities. After moving out of the unit at Julu 30th, the landlord requested me to pay $750 for carpet replacement in the bedroom and living room. The carpet was old when we moved in and it was in the same condition when we moved out. I requested proof of carpet damage that was beyond normal wear and tear. The landlord provided some blurry pictures that do not indicate the time, date and location of the picture taken. The landlord claimed it was taken on August 10th. However, the $750 request document they send me indicates the document was made on August 7th, which is three days prior to the stated move-out inspection date. The landlord needs to explain why the charge was already placed prior to a mover-out inspection that was aimed to determine the charge. Furthermore, I requested a receipt for the carpet replacement to indicated the total actual cost of the carpet replacement of the entire unit. The landlord initially agreed to provide me with the receipt and told me he will contact the corporate office for it. However, in our recent communications, the landlord now refused to provide it. I also asked for the proof of date of last carpet replacement prior to our move-in, to calculate the depreciation values. The landlord refused to provide it as well. Without providing any proof that the carpet was damaged, the actual cost of carpet replacement, and the current depreciation values of the carpet, the landlord insisted on the $750 charge and threatens to send the bill to collection agencies.

My student and three of his friends Went to visit u point Apartment complex in *** and were told that if they feel it all down liters within the next 50 leases but they would be able to get 799 for their rent they all filled out the leases within the next hour did you receive them back for a parent signature for days and weeks Ill give you a significant price difference on their lease. They have been having problems with the community and getting linked with her friends on their roommates I have been calling the property for assistance and they told them that they would fix it dont worry about it they want to make sure that they are roommates. They were consistently told different things so they have me as a parent call and find out what was going on Ive been hung up on several times yeah thats a sad been very treated very very ugly. Phone calls have not been return emails have not been returned corporate and from the area manager until weeks later and then from corporate. Ive been contacting American campus and taxes and no one has been answering the phone they windscreen in their phone calls oh. When I finally got through and block my phone number the young lady hung *** in my face. I continue to call back and no one answered the phone. Im really upset with this campus and Im tired of the Games and disrespect. I dont deserve this and neither do these young and incoming students.All they want is to be roommates together and we told the truth and be treated with respect. I need someone from the corporate office preferably the vice president to contact me regarding these issues I am thoroughly upset we do on a law firm my brother is a federal attorney. And I am tired of it.

My son attends college at *** and I pay for his apartment and bills at The Vistas. The Vistas will not return any of my calls or emails regarding an extremely high water and sewer billing error. My water and sewer bills combined were averaging $25/month up until November-December . At that point the apartment fixed a running toilet in my sons bathroom (apartment issue - nothing that my son was at fault for). My Nov-Dec water *** was $121.34 and sewer was $99.53. I called several times and emailed a couple of times but never got a response. I also received a $83.90 late fee. The Vistas eventually gave me credit for that time period. The Dec-Jan water *** was $55.74 and sewer was $45.65 (my son was home for 2 weeks for the holiday break and was hardly using his apartment). My Jan-Feb water *** was $131.59 and sewer was $108.28 along with another late fee. Again I called The Vistas three times this month and no one will call me back, after being reassured someone would call me back regarding this issue. Ive even left a message for the General Manager, ***. I dont pay that much for water in sewer for my house with three people living in it, so to assume one person in an apartment could use that much water and sewer is ridiculous. Not to mention my sons roommate is also getting the same high bills. I will attach the ledger - amounts due and late fees. Im appalled by the lack of communication and not getting any responses to my numerous calls. There is a plumbing issue that obviously needs to be fixed and credits that I need to be given for these outrageous bills. Is there any recourse? Can I break the lease thats up in May 2022? Should I get a lawyer involved?

I moved into *** in the Spring of 2021. When my lease ended and I moved out in December, I sat down with their accountant and went through my final account information, where I saw numerous charges that were mistakenly put on my account. The accountant worked with me and removed these mistakes, and I made my final payment to ***. A month later, I get an email demanding me to pay rent for "30 days January", even though I had moved out in December and had already gone through my final account payments with their accountant. After going back and forth with ***, they began to threaten me so I decided to go ahead and pay $1,313.87 to get them off my back.I thought their theft would end there, but a YEAR later, they sent me an email demanding $*** regarding "the final billing of my account". They then added that they would give me a 40% discount in the amount of $559.99. I found this email to be very suspicious, and emailed back telling them I settled my account a year ago, and asked for more information regarding this "charge" and what it was for. They NEVER got back to me. So an explanation of this extra charge on top of the prior charge Bogus that I paid to just not deal with them anymore. This place is scamming and robbing students.Recently, I got a call from a debt collector hired by *** demanding I pay my debt of $***. They already took $1,313.87 for 30 days in January that I was NOT living there. Also, they had told me prior to that I had made my "last" payment with their accountant. A year later the ask for *** with no explanation, and after failing to get back to me, hire a debt collector to come after me. This needs to resolved with the debt collector as well.

My son was going to school in San *** and entered into a lease with the Retreat Apartment complex earlier this year with four other students (five total) Since then, my son no longer goes to school in San *** and has moved back to Huntsville after a death in our family. We have tried to honor the lease he has with the Retreat, but it has become a hassle and a burden. The payment portal is very unreliable. We have had multiple issues. The first month, my son could not access it to pay rent, so I had to mail a check in. The check was not credited to his account even though all the requested information was written on the check. Upon inquiry, it was up to me to contact the accounting *** to fix this issue. Last month, my son was charged an additional $150.00 that I was told was for water and trash, which is a ridiculous amount. This month, the portal is having issues again and we were told to contact accounting. Their solution was to wait until it was fixed, then go in and change the amount drafted to cover December and January, and then go in again and change it back. Dealing with company is cumbersome and we just want out of the lease. I have offered to pay a fine to get out of this lease and be done with this complex, but they refuse. I have spoken with a manager who was pleasant, but ultimately no help. The complex is supposed to be a better alternative for student housing, but it definitely is not. These students are young and trying to figure out what they want to do with their lives. There should be some compassion given when their lives are turned upside down. This company gets at minimum $674 a month from each student living on the complex. That's $3,370 a month just for the unit my son lives in. For this kind of money, I truly expected better. This place has horrible reviews.

My daughter is a resident at The ***, a private dorm operated by American Campus Communities, based in Austin. The dorm is for UT Austin students and the company markets The *** as "UT Austin dorms". Recently, the university took the extraordinary step of closing the campus for the remainder of the Spring semester as part of a robust response to prevent cases of Covid-19. As part of the closure, the University also announced it would pro-rate the money students had already paid for their on-campus dorms. Even though The *** exists exclusively to provide housing for UT students, the representatives at The *** are not offering pro-rated refunds to students for the rest of the semester. Instead, they are staying open--again--even though the university they serve is closed. Additionally, they are no longer providing everything students paid for. Amenities are closed. The full-service dining facility is closed, with more scant offerings that are being dropped off at students' doors, housekeeping has been suspended, and we're told maintenance requests will likely be delayed now too. The facility is no longer able to provide the services and amenities for which we pre-paid. Since the university it serves is now shuttered, there is absolutely no need for it to remain open. This looks a lot like a brazen and reckless money grab. I can imagine the company is keenly aware that most students have no need to return from Spring Break to a closed campus, so they will likely stay away. But might many of the students return to 'get their money's worth'? Staying open and refusing to refund pre-paid leases for the semester (as UT is doing with its on-campus dorms) only encourages students to congregate again---which is precisely what the responsible parties at the university are trying to avoid by closing the campus.

The Callaway House is charging excessive fees made in bad faith in order to keep student deposit. Fees that fall "under normal wear and tear" violating *** property code. Title 8; Chapter 92; Subchapter A. General Provisions. The burden of proof falls onto the the landlord. Callaway House will not respond to numerous emails and phone calls to provide specific charges. I disagree with the all the charges applied to my student. Couch, Carpet, Door, refrigerator was the itemized list and this was the only description provided on the bill to keep security deposits. They also charged my son additional charges and then tried to charge late fees without further explanation of original charges. Sec. *** (4) "Normal wear and tear" means deterioration that results from During move-in I requested on 3 separate occasions for an inventory move-in sheet to document concerns and note specific damages. The couch was worn down and fake leather was already flaking. On the lease contract- it stated that they would provide an inventory move-in sheet. Not one parent received one during move-in.The Callaway House which belongs to American Campus Communities is a publicly traded company based in Austin, . *** property code states " the landlord has the burden of proving that the retention of any portion of security deposit was reasonable. The biggest scam is landlord did not fix a door which would not remained shut unless locked on the inside of the bedroom. This was report by both roommates with no response from Callaway. This was reported within the first week of move-in. They were given an entire year to fix the door with no response from Callaway to fix the door. The keyless bolting device was not working which cause further damage to the door. Callaway just charged us with door charges that was caused by Callaway's damaged door. door.

Several issues with the maintenance that has been done on our apartment. Most of the work orders that have been completed had fallen apart after maintenance fixed it. Our thermostat has a change filter flashing light on it and we had put in a service request. It says the work order was completed, yet we still have the notification on both thermostats. Between my roommates and I we have put in many service requests for the dishwasher which had been flooding onto the floor every other time or so. Every time a maintenance person would come and it would say the work order has been completed, and then a couple times later it would flood once again. I called multiple times asking for a resolution and they kept sending people to fix it and it never worked. Finally they ordered us a new dishwasher, and installed it 2 days ago. Not to mention that they did not give us notice they would be entering our home before the installation, we came home to 2 men in our apartment without previous knowledge that they would be replacing our dishwasher. They installed it, and left. I went to turn it on, and I heard water *** into the cabinets. Sure enough it was flooding, and I stopped the water. I called immediately and someone from the office came up, took pictures, made excuses of a new maintenance guy, and said he put in a high priority notice and it would get resolved first thing in the morning. Morning passed, so I called the office. They said it was high priority so maintenance should get to it today. The day passed and no one came. I am trying to reach out again but at this point they are not fulfilling their job and failing to follow through on promises and a lack of communication so we are left in the dark, without a working dishwasher. (Note: the picture we have of the water coming from the dishwasher was taken at the beginning of the flooding, much more water would spill out onto the floor)

My daughter signed a lease here in December. Our lease was for a "Unit Type: 2 Bed - 2 Bath Apartment". After reviewing the contract thoroughly, no where does it mention that the unit we signed the lease for would be and ADA unit nor does it say that there is a possibility of randomly getting assigned an ADA unit. Last week my daughter received a voicemail from Callaway that said the unit she would be living in would be an ADA unit with no storage cabinets underneath the sink. I called Callaway to let them know that we were not okay with an ADA unit. I have never been treated worse by a leasing agent in my entire life. I spoke with the ***, ***. He told me that the voicemail my daughter received was just a courtesy call because they don't want parents showing up on moving day and getting frustrated that we didn't tell them earlier. I said to him that when we signed the contract it doesn't say anything about the possibility of randomly getting an ADA unit and he then went on to tell me that they don't tell anyone that because then everyone would say that they don't want an ADA unit. If there is a possibility of randomly getting assigned and ADA unit that should very clearly be stated in the leasing agreement. I then asked *** if we could come see the ADA unit to get measurements and see what type of storage we would need to buy. He went on to tell me that because our lease starts on August 22nd that is the only day we would be able to get inside the unit. We are not asking for the keys to the unit, we are simply asking to see the unit that my daughter will be living in to get measurements. *** also kept mentioning on the phone that the rooms had already been assigned at this point and that there was nothing he could do and that my daughter was stuck with this room. This seemed to be a blatant lie because at this point Callaway has not emailed any of their residents with room assignments.

Hello, I am a former resident of the University Centre (UC) apartments located in ***, ***. UC is managed by American Campus Communities, to the best of my knowledge. My lease with UC ended in July 2022, and I moved out of the apartment without issue or any outstanding balance on my account. However, on September 14, 2022, almost two months after moving out, I received an email from UC stating that I have a remaining balance of $82.50 on my account. Upon checking my account online, I noticed that the charges were all related to cleaning. Examples include cleaning the bathroom, cleaning the toilet, emptying the trash, and emptying the refrigerator/freezer. However, I had cleaned the apartment thoroughly and emptied both the trash and the refrigerator/freezer prior to moving. After contacting *** was redirected to the bookkeeper, who I was told is responsible for billing. After contacting the bookkeeper, she sent me pictures taken of the apartment prior to the cleaning. However, the condition of the facilities in those pictures were very similar to the condition that they had when I first moved into the apartment. I had taken pictures of apartment facilities when I moved in, and those pictures were submitted through my account on the American Campus website, along with the move in form. However, I soon noticed that I no longer had access to my own lease agreement or my move in form on my account. After relaying all of this information to the bookkeeper, I did not hear from her again. All of my subsequent attempts to communicate with the bookkeeper failed as she would not respond to me. Today I received an email from UC stating that I need to make arrangements to pay this overdue amount as soon as possible. I attempted to contact the bookkeeper one last time to discuss this matter, but there was no response yet again. I can only say that I am disappointed with UC for their unprofessional conduct and their attempts to collect an illegitimate debt.

University View I in ***. I've attempted to get in contact with ***, the assistant GM about correcting my rental charges to my account from Summer of 2021. Unfortunately, I have not heard back from her or the office after providing numerous documents showing my rent was paid from the Summer. I forwarded my fee statement directly from the University's *** Services to provide her with proof. My account was charged $780 from University View. At the bottom of the fee statement there is an account balance of $0. In the statement, there was a transfer of $150 to housing and the *** II *** of $630 that was paid to housing. $630 + $150 = $780 and I have attempted to explain to *** that these charges were paid directly to housing, however, she refuses to acknowledge or respond to my recent emails. Prior to the emails sent to her, I spoke directly with the office that sent out the *** and they CONFIRMED the $630 was paid to housing from summer 2021. Next, I spoke to treasury services and the office suggested I email *** my fee statement because it clearly shows my rent was included in my charges. Therefore, the balance from rent should be zero and reflected in her records. After I did this, she has not responded to any of my emails. The office is completely unprofessional and incompetent of accounting for money paid to them. This is the third time that their office has lost money that I paid and it is now becoming a pattern that needs to be corrected. She claimed I never paid my $150 security deposit which resulted in me going back 4 YEARS to show her the money was paid. We cannot even get a lease without PAYING the deposit! Then she said due to my rent being "unpaid" they used my security deposit to pay the balance. My argument stands that the security deposit should have NEVER been used due to my rent ALREADY being paid. They must honor ALL ***s paid by the government. This is a crime and I demand a response.

This complaint is in regards to the property U Club on 28th in Boulder, Colorado. At the time of the tour, application, and lease signing, I was under the impression that I would be able to live with my boyfriend, so long as we requested each other on our application. We were never informed of the co-ed policy until TWO WEEKS before official assignments were to go out. Mind you, this was in November, before the COVID-19 pandemic broke out, and essentially forced many students to return home for their own safety. As soon as I received the news that I would no longer be able to live with my boyfriend, I requested that my lease be voided, since I was misled on the terms of the lease at the time of signing. (This is a top priority since I am immunocompromised and being assigned with three complete strangers increases my chances of potentially becoming ill.) Not to mention, it is also a case of detrimental reliance, because I was only presented with the co-ed policy AFTER I had asked to be released from the lease and it was not mentioned anywhere on the agreement. Since then, I have received generic and unhelpful responses from the staff and general managers, including that my lease had not even been approved by the manager (which would give me just cause to withdraw my application and cancel my lease); however, I was told that I was still liable for rent and all other fees due to the binding contract. That is directly in conflict with what I was told IN WRITING about my lease not being approved by the general manager, and therefore, not being valid. I am so disappointed with the service I have received and the lack of understanding offered in the midst of extremely troubling and unprecedented times. Upon reviewing the lease, it is clear that the company does not serve college students' needs and provides them with an easy experience, but rather, is predatory and finds the perfect victims in inexperienced young adults who are not well-versed in legalese. The company would rather drain students of their savings and even put them in debt, ruin their credit histories, etc. over empathizing with the current state of the world and the financial strain the pandemic is causing so many students. It is incredibly despicable that, as an unemployed college student who will have a tremendously difficult time gaining employment due to my immunocompromised status, am being forced to pay rent for a unit I am not even residing in, (I currently live in California) even without the signature or help of a guarantor. There is zero understanding for my financial situation and it will have lasting impacts on my future residential endeavors, all because the staff is so horribly incompetent and communicates false and polarizing information and at THE VERY LAST MINUTE. American Campus Communities is everything wrong with business and should be ashamed of themselves. They should consider marketing themselves truthfully: as a greedy, money-making, inhumane entity with no regard for the college students it so eagerly exploits.

To whom it may concern, My daughter, who was attending college at UTSA, needed to find a new apartment for the upcoming [protected] school year, so I asked her to find a new location and to start an application to secure an apartment for her to stay. She found The Outpost who happens to be close to her old apartment and filled an application to start the process. At about January time frame The Outpost started to send lease agreement documents which I ignored due to changes on plans to keep her in San Antonio due to COVID-19 events and that started to evolve that later became my deciding factor not to keep her away and bring her back home where she would be safe and close to family. Well somehow The Outpost staff made her sign a contract stating that it needed to be done since it was part of the process for their documentation. This was done in an electronic form and without consent or knowledge of legal terms my daughter sign the document without thinking that she had just signed a contract with The Outpost regardless if her Guarantor (who happens to be me her father) signs to make the contract valid and that regardless of her income status would be made liable for the full years rent if her rent was not paid month to month. I, with the help of my son who works in the student housing business as well, spoke with their front office, tirelessly trying to get in contact with their management regarding the situation and they, time and time again would tell my son that their manager would call him back, which never happened. They told my son that they validate leases with no proof of income and without the signature of a qualified guarantor all the time. My son told them that this was unethical due to how there MUST be a qualified proof of income, whether it be paystubs, financial aid, or a guarantor, to be able to validate a lease to be executed in the first place. The female leasing consultant who spoke to him repeated to him that they do those things all the time and that if they are over 21 years of age those things are okay. My daughter is 19 years old and is not consenting or is wanting to live at The Outpost in San Antonio at the moment because the risk of COVID-19 made her decide to withdraw from UTSA and move back home. For them to nonchalantly speak about unethically accepting leases like that, with no proof of income, is a huge liability on the company and is downright ridiculous. To be frank, the lease contract is not completely signed and cannot be countersigned by a manager until the FULL lease is completed, and I NEVER signed the guarantor portion, therefore disqualifying the lease contract from being complete and valid. My daughter is a full-time college student now at UTRGV and she does not hold a job or has any other form of income and is fully supported by her parents. How is this possible that a business like The Outpost lures young people and tricks them into signing a contract regardless of their parents consent or support like my daughter and be held responsible to pay or be a valid contract without any proof of source of income? If this "contract" is not honored it will be placed in collections ruining her credit for life. This is not a good way to start a young person's life and certainly is not fair that a business is allowed to practice this kind of scam and get away with it. I would appreciate any assistance that this institution can provide to aid us and other parents that may be in the same situation to solve this scam issue. Thank you in advance. (copy of the contract provided upon request)