Hello C. Gaetaram (manager at Ramada Hawthorne)
My name is Darling Zamora, my phone number is [protected] and my email is [protected]@yahoo.com.
I'm staying with my family tonight and have been very disappointed with the conditions of the rooms we were given.
Today, I arrived to room 118 to a clogged toilet and no toilet paper in the bathroom. I attempted to call the front desk, but there is no phone in either rooms. Inline image
Room 118 has a stench of urine on the carpet. Bathroom is very grimy and dirty. See attached pictures that demonstrate the conditions of the bathroom floors.
In room 116, the stench of sewage is overbearing and room floors and walls are very dirty.
At this moment I'm am looking for a full refund for these rooms. I've have stayed at other Ramada hotels, but have not found them in these poorly managed conditions.
Please respond to my complaint, as soon as possible. I will be checking out tomorrow morning.