Buffalo Wild Wings reviews and complaints 1
View all 484 complaintsBuffalo Wild Wings - materialistic owner with less than subpar customer service skills
Do not go, especially not for ufc! The food is tasty, that deserves 1 star, however the management and customer service is horrible, and the owner tries to justify the actions of the (In my opinion) napoleon-complexed manager, lou. We paid $40 for the cover $10/person, and when we asked 3 servers to speak to the manager, he finally came to hear our request. Our table along with neighboring tables were trying to get them to turn on the fight on the big screen on the tv close to us. Where we were seated, a partition block my boyfriend's view, and it was also the area where employees congregate to place orders, fill drinks, etc., and the other tv that was playing it was flooded with sun. When my boyfriend got through 1/2 of stipulating how ridiculous it is to charge someone for fight and not accommodate, the (My opinion) neolithic little man, whom I hope is incapable of procreation, said that he was kicking him out! The boyfriend was not aggressive (Although he's a bigger guy, obviously intimidated because he stood behind a partition and the owner when the boyfriend went to discuss this with the owner). The manager cowered in back at some point to call the police on us, (I did have a few choice words for him by this point) after we paid for a meal that we never got to eat, that's all the owner was concerned about because he had other patrons - not that he's caring about reputation, consideration of those who are the reason he's in business. When this was explained to the officer, he said he couldn't take sides, but "that sounds ridiculous", even one of the employees we spoke with said that the other employees like the manager, but he's a constant issue with customers. We wasted over $100 + to be treated like #, and cherry on the dessert, when I came home and googled buffalo wild wings complaints - across the board are dissatisfied persons pertaining to customer service, it apparently the restaurant you invest in if you are incapable of adequately maintaining quality service. Look at complaint boards, my3cents, and the list goes on! I'm having a # made that says "ask me about my experience with buffalo wild wings, and why I will never go back", and being the social person I am, have every intention of wearing it to each and any event I go to.
Go to wing stop instead, the people are awesome, the wings rock, and you're not taking the chance of paying them to treat you like #.
Just FYI, the photo uploaded is from where we were sitting, can you see the TV that has UFC on it, look right of the big screen! It's the one with a yellowish circle - which is the arena with the blue and red lights... I never got to eat the food he required us to pay for, but he took off the charge for the beer he didn't let us drink either!
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