Big Lots reviews and complaints 1
View all 288 complaintsBig Lots - andover oak full mates bed & andover oak full headboard
On Saturday 6/01/19, I picked up my daughters bed I ordered... Upon loading it, they supposedly checked off on my receipt, making sure everything was correct, & initialed it. On Monday 6/03, I finally pd someone to take on the job of putting it together. Upon putting it together, we realized the headboard was white and not what I ordered which was OAK. proceeded to put the bed together, got halfway done and realized the bed was the correct color, but wrong size, which was a twin... I called the store manager, and she gone tell me I had to disassembled the bed and bring it back.. I told her I was not, because it's their fault because they supposedly had matched my receipt with my furniture, upon loading it into my truck when I picked it up... Customer service was horrible, didn't apologize or anything, I will not be shopping with you all again and I've been a long time customer.. I lost money and I don't appreciate it.. [protected], is my contact my address is 3 garland drive, ft Mitchell AL, 36856.. One upset customer
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