Sonic Drive-In reviews and complaints 1
View all 1800 complaintsSonic Drive-In - service
My family and I went through drive through around 9:30 and order was wrong. I went to the outside door and told an employee about the mix up. I waited outside for 30 minutes. When asked Seth about the wait and the fact my fries were cold, he got rude. My husband finally came to the door after the long wait and asked for a refund. Seth continued with the rude attitude and at this point I have one as well. I returned the food and Seth said I was being hostile and called the police because I wanted hot, correct food that I paid for- since when is this too much to ask? The police made me leave no food and no refund. No customer service training was given to this team of children working at this Sonic- I didn't see anyone that even looked 21 years old or oler in the entire place. I paid for food that I didn't even get- something has to be done to rectify this situation!
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