The complaint has been investigated and
resolved to the customer's satisfactionResolved US Cellular — unauthorized billing
resolved to the customer's satisfaction
I signed up for a cell phone for just myself because US Cellular wanted a $100 per phone deposit. A couple of weeks later, when I could afford it, I got a second phone for my daughter with a 250 text messaging plan on her phone. They neglected to tell us that the 250 minutes would be prorated since it was in the middle of the plan. When I called to check on her usage 3 days later, they informed me she was over by 15 messages at 25 cents each.
After much arguing they agreed to back date the text package and up it to a 700 message package for 9.99. When I called to check on it again, they informed me that that was also a prorated amount and now I owed them 34.00 extra in text messages. This was within the first 30 days in which I was going to cancel the account because they were ripping me off right off the bat at every turn. Customer service said, 'Go Ahead'. So, I went into the store, very upset and handed them the two phones, explained what was going on and they said they would handle it.
They contacted US Cellular and spoke with several managers and finally got them to approve back dating to an unlimited plan, so there would be NO overages on my daughter's text messaging. They informed me they were giving me a $10.00 credit toward that, so basically I would receive the unlimited plan for the first month for the price of the 250 plan. I just received my bill and they have charged me $304.27 for text messaging. There are also ambiguous charges that aren't explained, one being for 9.99 on my phone, and another for some Sony Music Player on my Daughers phone for 12.99, and something called easy edge charges of 46.98.
I was also promised $50.00 in additional Credits for my trouble with customer service. The bill shows the original $10.00 credit (for the text messaging), but no other credits were issued.
Buyer Beware, these people will promise you anything to keep you in that contract beyond the 30 days grace period, but when you get your bill... let's just say, you better be a very wealthy person. I have never experienced this type of fraud to this extreme so quickly with a cellular provider.
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