Urban Outfitters review: wrong size, sent to brazil and inefficient service.

This store is tremendously irresponsiblel with their customers.
Well, I live in Brazil, and made my first order, taking advantage of the discount offered in the month of my birthday.
That did not work, they advised's me to buy anyway, and the problems have not stopped.
Uncertainties and imprecision in values, missing product, order back and I had already cautioned that the size of shoes made by me, was in size 8, so, now I have just received an email confirmation of shipment (to Brazil), saying size 9.
This shop was the worst nightmare I ever had as a consumer, never again!
I am angry and offended as a person, I will not receive this product and want my money already back .
Shame on you!
PS: I need help, because it is no longer possible to rely on this store, I have a huge message history to prove, everything that has happened, all the lost time spent and nervous, as I do to bring an action against this service?
Simone.