Visited last Wednesday and for the middle of the week it was atrociously busy! Not only that but my 2 children were bullied in the rope and glide and then followed to the slam dunk zone were kids picked on my 9 year old. This is unacceptable. He was crying and when we were talking to the person who had a different shirt color than the ones around, I was told that he was traumatized by the rudeness and would have someone call me, 5 day later… nothing! Called today and was told “ there is nothing I can do about it sorry and pretty much hung up on me!” this is not nice and unacceptable. How unprofessional and what a waste of $115.00 I will be filing with a Better business.
Claimed loss: 95.00
Desired outcome: An actual call, and resolution aka a refund.
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