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United Overseas Bank / UOB Bank
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1.2 108 Reviews

United Overseas Bank / UOB Bank Complaints Summary

6 Resolved
101 Unresolved
Our verdict: If considering services from United Overseas Bank / UOB Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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United Overseas Bank / UOB Bank reviews & complaints 108

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5:26 am EDT

United Overseas Bank / UOB Bank racist staff gary lee - new uob bank account for foreigner in singapore

Gary lee from uob bank raffles city branch singapore refused to open a new account for me because I am a foreigner. This is racism which I find very common in singapore.

I rang uob the day before who told me I needed I letter from my bank in australia which I produced along with my passport and a rent statement from my landlord.

I produced all required documents and was told I needed to login to my overseas bank account so I could prove to gary lee that I owned the account. I did this however he rejected opening the new account because I was a foreigner and not singaporean.

I find that he discriminated against me because I am not from singapore which I find to be racist.

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5:23 pm EST
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United Overseas Bank / UOB Bank credit card

Hi, my name is liew kian hoe. This is the 2nd time I am writing to uob about your credit services. I receive a phone call to change my platinum
Visa card to prvi miles card. And I distinctively requested 2 times to uob card center, not to immediately de-activate my platinum visa card and give me 1 month grace period to ensure the new card can transact properly.
My platinum card was de-activated before I receive my new card.
Now that I received my new card, I was told that the last month credit was transfer to the new card, (Which is very stupid) and due to some processing problem that uob has in the new card, I need to clear my last month credit as I reach my credit limit now.
Which would not have happen if I was given a 1 month grace period for my platinum visa card.
Hope someone in the management in the correct level can resolve this stupidity.
Have a nice day.

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2:03 am EST

United Overseas Bank / UOB Bank uob one account credit card and account

First incident: not sure of the date called to check the status of my online uob account and credit card application. The customer rep suggested me to contact cpf board so they can submit my financial details (income tax assessment) to uob> this was shocking and when I asked him if he's sure what is he talking he said he gave me wrong piece of info.

Second: opened my account with uob finally after walking to the raffles city branch on sunday 3 weeks ago. Managed to open my account and submission for credit card put in, next week I called the bank official to check the status and was told he will get back to me. Today I called the hotline and credit card dept rep shocked me again by saying my account is under review. I asked is he talking about credit card or account. He said it is my whole account under review. When I cross checked with him asking few question he transferred my call to account dept who refuted the information saying my account is very much operational. And to check the status of my cc application the lady transferred my call back to cc dept where a lady name ammeta informed me my cc application is cancelled by previous rep at 4.41pm 6th dec 2016.

At this point of time I am so upset and so wanted to end all my ties with uob. Please assure this won't happen to any other client of uob.

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8:15 am EDT
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United Overseas Bank / UOB Bank fixed deposit

I sold my flat and got some lump cash. I placed an fd of $20k for 6 months and went to usa the next day. I had over spent my money in savings account as I had withdrew it from atm in us.

Planning for a better future I plan to use my fd as 2nd chance. More than a month before maturity I called uob to instruct that they put my fd into savings account.
Unfortunately, uob claim that I had "borrowed" the money. So I cannot have my money which I placed in the bank.

After miserable investigation I realized what happened. I had given to my sister an atm card and pin to run arrands, pay bills etc while I was not in singapore. She also to open my letters. Three months before maturity of fd, my sister and I talked, I agreed to give her a huge loan for renovation cost of her new flat. I said "later when I have back my fd". I also said I will have uob send cheque or cashier order. Great surprise for her that uob decided to send an approved loan chque of $15, 300. This is without my knowledge, request, approval. My sister see it as "this is it" the loan for her so she bank into my atm and withdraw for renovation. She did not know that I had a difficult situation, had used up my other money, etc.

So I could not have excess to my money, which I had wanted to use some first and then instruct uob to issue cheque so my sister can have it as loan from me. But situation change unexpectedly that I got confused, miserable, shocked, and although my sister paid bank and myself gradually, I failed. My ambition to study, learn driving, get a used car, etc had broken to pieces. Again my money, the 2nd chance I hope, fell into drain of miscalculation and unnecessary spending, etc. I acknowledge my mistakes include use uob, and gave an atm card of another bank and pin to my sister.

Bottomline is the unacceptable fact that uob mailed a loan cheque without my knowledge when I am about to have my own money. Uob cause my ambition to fail and great embarrassment for me as I had to talk to my family about my personal problems.

Uob never feel sorry or admit wrong for sending me a huge cheque when I never request it, or even immagine it. They blame me and my sister for the misunderstanding.

Sadly, uob acted arrogantly, and mas never care, as they approved the practice. Alternative way to sell loan, overcoming dnc law. This happen few years ago. I blame my failure to uob, but uob refuse to pay me any compensation. The arrogant rich people in singapore also never understand the pain that I went through.

Senior singaporean

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8:46 pm EDT
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United Overseas Bank / UOB Bank cost for past statements

The irs is requiring that I provide bank statements from my uob singapore bank account from july 2005 to present. I contacted uob bank and they want to charge me $3860.00 plus postage for these past statements. This a crazy fee for this request especially when all of this information is in their data base and all they have to do is pull it up. Once the statements have been provided, I am closing my uob account and my companies uob account and moving to another bank.

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6:06 am EDT
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United Overseas Bank / UOB Bank fraud

I lost my credit card at shopping centre. Before I call the bank for block the credit card, there was one transaction went through. I only notice when I saw monthly statement. Now I call the bank for verify with merchant for who use my credit card. Are there find who use my credit card and give punishment? How far the investigation going on?

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Clarissamona
, US
Mar 03, 2022 8:26 pm EST
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spot on the worst banking service despite countless feedback on their stupid useless token which failed several times within a year. Issued new one also break down 9 months later. stupid call center VP useless and constantly gave false promises. UOB is more like a conman and MAS also useless, can't do much on them since our Govt invested heavily in local banks..the CEO is hopeless lives up to e name tag "UOB" ugliest old banker .terminate them tell your children, grand children, fens, and foreigners avoid local banks UOB and OCBC, they wil only give u bad bad services guarantee!

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Daniel Lim
, US
Feb 24, 2022 9:15 am EST

Rubbish Bank with the [censored] Service, my money has been transfer out from third party and I keep calling to UOB to find out the third party where the money he/she withdraw out. But UOB only say the money already transfer out and can't do anything because they no right to know the customer withdraw the money. Since I had made the police report and ask them to check with me either can get back the money or not, after 6 months passed still no feedback from UOB and I contact to UOB customer service they say don't know anything! What kind rubbish for this bank, bad service bad efficiency and rubbish contact center like [censored]!This rubbish company quickly collapse and everyone don't use this bank again! You all will regret for it!

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11:48 am EDT
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United Overseas Bank / UOB Bank threaten customer

To global uob team,

Appreciate if you can assist to look into this case and revert to me.

I have received my statement last week which asking me to make the payment to my credit cards statement. After looking at the detail of the statement, I found that uob charged the uob master card which was supposed to be cancelled by uob few years back. I have never used this card before and wondering why there is charges occurs. I have call the hotline clarify on the account, then the officer started to threaten me.

Below is the detail of the conversation:

21-august-2010
- call to uob hotline and spoke to a lady named rebecca kong (Employee id: 43330). (Rebecca’s tone was very rude)
- I have informed her that I have never used this card and this is supposed to cancel long time ago as I have requested it few years back.
- rebecca responded to me that cancelling the master card has to go to the branch. (Could not explain why can’t I cancel via phone)
- I have told her that it is not possible as I do not want to take a day off to just handle this issue. (She insisted me to go to the branch)
- I have also informed her that why it is not so much hassle when I applied the card, but it is so trouble when I want to cancelled.
- she claimed that this is process and policy.
- she also threaten me that I will be charged for $270 as annual fees if I do not keep my master card. (Start threaten me by charging me more fees)
- she also insisted me to either go to the branch to cancel the card and nothing much she can do.
- I asked her whether there is any supervisor / manager on duty. She told me that there is no supervisor working during the weekend. (Curious: such a big call centre, and no manager/supervisor is available)
- she claimed that nothing much she can do
- I requested her to get the supervisor to call me on monday

22-august-2010
- a lady from uob called me claimed that she can only do the cancellation on my master but not visa. (I doubt that she is the supervisor, and she spoke fast like machine gun)
- I asked her why? She said that this is policy and cannot do anything about it.
- I have then requested her to drop me an email with the detail. She promised me that will send it to me by 23-aug-2010. (I do not receive her email at all)

All I request is to cancel my uob credit cards as I am very upset about the services provided. Why would uob bank doing so much hanky-panky things to retain the customer? Is this the way uob retains the customer by providing hassle cancellation process to customer? My family business has been using uob premier banking services for more than 20 years, I guess it is time to consider in switching to other bank as such worst customer experiences and services may impact our confidence to uob bank.

Few concern I have on my mind which I doubt that uob did really fulfill the banking policy:
1. Why my master card did not get cancelled in few years back?
2. Why uob wants to charge customer additional $270 when customer wants to cancel the card?
3. Why uob is using threaten tactic in retaining customer?
4. Why there is no supervisor on duty during the weekend?
5. Why uob did not send me email as promised?
6. Why the officer was so rude to the customer?
7. Why uob simply charge me the government tax on the card which I have already cancelled long time ago?

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慕肜紫
, US
Apr 19, 2016 12:54 am EDT

刚才下午我和妈妈去了jurongpoint uob 银行,
那个门口的服务员态度超级的没礼貌…
我们只是问她如果我们要开户口可以吗?
他说需要证件…
如果要开户口就不行,如果存蓄的就可以…
过后他就问我妈妈几岁,问了一下说可以开,一下说需要问一下…他就说是你们两个都要开还是什么,我有点不明白…我们也像他解释了…过后他就很无礼的说,不要来就不要开,不要浪费时间,就是想要开,所以来了解…

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慕肜紫
, US
Apr 19, 2016 12:54 am EDT

刚才下午我和妈妈去了jurongpoint uob 银行,
那个门口的服务员态度超级的没礼貌…
我们只是问她如果我们要开户口可以吗?
他说需要证件…
如果要开户口就不行,如果存蓄的就可以…
过后他就问我妈妈几岁,问了一下说可以开,一下说需要问一下…他就说是你们两个都要开还是什么,我有点不明白…我们也像他解释了…过后他就很无礼的说,不要来就不要开,不要浪费时间,就是想要开,所以来了解…

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gmcos
, US
Apr 13, 2016 8:57 pm EDT
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我公司真的对UOB银行很失望,我真的觉得UOB的人很奇怪。
1. 我去K.D Branch 问他们我公司需要换地址,他们说负责人不在,叫我留下电, 没问题,我在去他们那边,那人才说“哦,你要换地址需要写信,然后老板签名。Ok,我就回公司写信,然后给老板签名,再交了上去给UOB,他们说会有人Call来确认地址,我等了2个礼拜,没人打来,我再去 那边问,他们才说要我老板亲自来确认地址才可以。。妈的什么东西,当时去问的时候我已经一直问他们是不是只要写信,然后给老板签名就可以,还需要什么资料吗?他们说没有了。那为什么之后又和我说要老板亲自来确认呢?
2.我去KD Branch 问他们,我公司员工需要开UOB 户口,因为方便出薪水。可是出乎我意料的是那UOB的人和我说,其实不用开UOB 银行的户口也可以,其他银行也可以用,况且UOB 银行很难找到ATM的” ,那请这是什么问题?
3. 我需要开通公司网上转账,他们和我说需要3-4星期,我真的觉得很奇怪,申请Internet banking 也要等将久?没关系,现在我公司已经等了2个月了,没任何消息,如果我没打 去问,我想是没人会联络我们。4月头我问那人进行到怎样,他说正在等答复,等了一礼拜也没给我任何答案,今天我在打去问,他还是和我说在等。。到底等什么呢?我真的很失望。。。申请一个很简单的Online internet banking 也将难,也要等2个月都还没弄到出来?为什么其他银行的Onli... internet banking 申请可以很快?为什么UOB会将难?我真的不明白。是不是UOB 银行都将对待我们这些小公司?

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cherrygm
, MY
Apr 13, 2016 8:27 pm EDT

我公司真的对UOB银行很失望,我真的觉得UOB的人很奇怪。
1. 我去K.D Branch 问他们我公司需要换地址,他们说负责人不在,叫我留下电话会在今天内Call回我。我等了2天,没任何消息。Ok 没问题,我在去他们那边,那人才说“哦,你要换地址需要写信给银行表明你要换的地址,和老板签名就可以”,OK 我觉写信然后老板签名,交了上去给UOB,他们说会有人Call来公司确认地址。我等了2,3个礼拜,没收到任何电话,我在去UOB 那边问,他们才说要我老板亲自来确认地址才可以。。妈的,,那当时为什么没告诉我,我一直问他们是不是写信了,老板签了名就可以,他们说是。这是什么服务?
2. 我去KD Branch 问他们,我公司员工需要开UOB 户口,因为方便出薪水。可是出乎我意料的是那UOB的人和我说“其实你不用开UOB 银行的户口也可以,其他银行也可以用,况且UOB 银行很难找到ATM的” ,那请这是什么问题?
3. 我需要开通公司网上转账,他们和我说需要3-4星期,我真的不明白为什么开个internetOnline banking 也要等将就?没关系,现在我公司已经等了2个月了,没任何消息,如果我没call 去问,也没人会联络我们。4月头我问那人进行到怎样,他说在等着回复,我等了1给礼拜多没给我答复。我老板已经完完全全对UOB bank 很失望。。。申请一个很简单的Online internet banking 也将难,也要等2个月都还没弄到出来?为什么其他银行的Online internet banking 申请可以很快?为什么UOB会将难?我真的不明白。是不是UOB 银行都将对待我们这些小公司?

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chia021
, SG
Jun 19, 2014 7:39 am EDT

Reading the above confirms my exact thoughts that UOB is not interested in having your business. My experience in signing a credit card with them has been by far the worst. Not only did it take over a month to process a card, but it involved me having to call them several times to make them 'look' into WHY my application was rejected. Apparently, my application was rejected because of insufficient documentation. Really? Why is it I didn't receive an email about it then? Fine, I dropped the case since maybe it went into junk mail. I sent my documents, got a acknowledgement letter that they have received my documents. about 2 weeks later, I receive in my letter box that they are still waiting for documents. WHAT? Mind you, this is already 4 weeks down the road. Again, I call customer service asking why is it taking so darn long. I am a Singaporean and I'm fully employed. I'm not going to run away with the bank's money for goodness sake. A few days later, I received mail with my credit card but guess what?! I can't even activate it over the phone because the system does not have my phone number. And the only way to get it activated is to go to the branch. I'm thinking... I am not going to take time out of my busy schedule to go to a darn branch just to activate my credit card. And I remember well that I have provided my credit card in my application form, so why must I make an effort to go to the bank AGAIN for a stupid thing like this? I call the customer service again and wow, this time I was really pissed because not only did the lady talk to me in a negative manner, but she insist I go to the branch to activate my card. At this point I'm thinking that this bank is useless and I should just forget about even giving them my business. I am a customer of HSBC, Citi and DBS and none of these banks have been able to make me furious like this. So yes, I understand very well why you're pissed at UOB because clearly they can't get their act right even after all these years.

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tonyLTH
, US
Dec 24, 2013 9:24 pm EST

Date 24 dec 2013, around 6.30 pm to 7pm something

>i Call to UOB Hotline and spoke to a guy, activate my new card is done, 2nd card is my mom and my dad also need activated a new card as well that guy very rude, all information from my mom & my dad can provide that guy say want to talk to principle card holder then i pass to my mom specking that guy ( my mom cant speck english and malay not very well ) after that pass back, i specking with the guy, what info u still want to my mom details . that guy reject me and still want to specking to my mom ( that guy is very very rude) after that i ask him that guy do u still want do my business, that guy say if cancel credit card that guy say no problem .im very angry, that guy is very bad service UOB( i forget ask his name ), i hang up the the phone .

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Lee Boon Kwan
, SG
Oct 30, 2012 7:59 am EDT

今天晚上我与贵公司一客户经理名字Boldwin和一对姓周的夫妻开会。
地点在Thompson plaza.
事关姓周的屋子贷款之事
我代他们问boldwim关于贷款之事而惹怒了他 结果他用很凶的眼光.及流亡的态度回敬我
我也很生气的问他你是银行代表还是流亡 他
我回答说是我冒犯了他。
我承认浯气是重了点, 但他也不致于用那态度对我。之后我向他要求名片可是他不给
希望贵行能给我一个说法
我们是在谈关于 74, jalan gelenggang 的贷款

LEE BOON KWAN hp93881548

bklee14@ymail.com

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3:25 am EST
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United Overseas Bank / UOB Bank Poor customer service and slow response time

I will recount my recent experience (as well as my friend's) dealing with this bank in general and not write in detail, that's to say some dates may not be exact, other details are deliberately left out for privacy reasons etc.

On 27 Dec 2009 while reviewing my UOB credit card statements via internet banking I realised, to my horror (as to why I will come to that later), that the statement date of my credit card had been changed from the 18th to the 24th, WITHOUT MY KNOWLEDGE OR CONSENT. After calling the customer service hotline in vain (it's almost midnight so I did not persist) I wrote an email to the bank demanding an explanation. The bank did not reply, I thought probably it's the festive year end so I decided to wait.

One week later, on 3 Jan 2010, I called customer service and related the whole incident, explaining that by changing the statement date from 18 to 24, I would be forced to make 2 repayments for my flexi-credit loan linked to the credit card account for the month, since the old cut-off date is 18 and the repayment debit date is 20th so the change of statement date would cause 2 repayments to be due for this month and in effect, the bank will collect the full repayment 1 month earlier than if the bank stuck with the old statement date. For example, if the first repayment was on 18 June 2009 (due 08 July) and final repayment would be on 18 May 2011 (due 08 June), the change of statement date from 18th to 24th Dec 2009 will cause me to make 2 repayments for the month which are due on 13 Jan 2010, and the bank will collect the final repayment by 13th May 2011, as opposed to 8 June 2011 under the old statement date of 18th. The bank has done me an injustice yet when I called the bank to seek advice/help all I was told is 'there's nothing that can be done by the bank'!

So after hanging up the phone, I immediately wrote a lengthy email to the bank demanding a full-on investigation and a satisfactory answer. The next day in the evening, I received a 66300 SMS "UOB: In order to better communicate to all VOX cardmembers, we have consolidated your statement date from 18th to 24th. TQ!" Seriously, I haven't got the faintest idea what that SMS was supposed to mean and how it had anything to do with better communication by means of a change of statement dates. The change only inconvenienced me as a client since I had to fork up more money to make one additional repayment. And it certainly looked like UOB was sending the SMS to me as a way to cover their ### (pardon the language) since I repeatedly asked why the bank did not formally inform me of the change beforehand.

And 2 days later on 6 Jan 2010 I finally received the scripted response from the bank acknowledging the receipt of my email dated 27 Dec 2009 and 3 Jan 2010, with the usual PR and politically correct stuff written in seeking my understanding, patience and whatnot. The Customer Communications Management officer even had the guts to promise to revert as soon as the investigation is completed.

To this date, after almost ONE FULL MONTH, at the time of writing i.e. 2 Feb 2010, the bank has not responded still, despite the fact that I wrote another email on 29 Jan 2010 checking on the status of the investigation.

What the hell is wrong with this bank? I only wanted a justification from the bank, perhaps a formal letter of apology will suffice. It's not about money and I did not even ask the bank to have the statement state reverted to 18th. It's about respect for customers' rights, about what's fair and right, that's it.

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Update by Schaw
Feb 02, 2010 3:25 am EST

In another unrelated case, my friend went to the UOB bank branch in person to terminate the use of her UOB credit cards in November 2009 after learning about the imposition of service tax. She intended to make gift redemption for a USB handheld fan using 5000 UNIRinggit rewards points on one of her cards so she decided to terminate the other card first. The bank officer cut her card into halves in front of her own eyes. However, my friend had acted too late and by the time she wanted to make redemption the USB fan was out of stock so she called customer service to enquire if there's anything else for redemption with 5000 rewards points. My friend thought if one thing is out of stock, the bank would surely replace another but clearly that's not the case. What's left on the shelf was some Air Miles thingy requiring 3000 pts for one redemption. My friend had 5000 pts so she pursued further and the customer service officer got impatient and with a condescending attitude, asked her to spend another RM3000 with her card so that she can redeem the 8000 pts Air Miles stuff, which is totally useless to my friend. How stupid can people get? Spend RM3000 just for the sake of redeeming something totally useless to one?

So fine, my friend decided to forego the redemption stuff and some days later called the bank to cancel the card. The customer service officer submitted the card cancellation request for her and I think she did receive an SMS notification about it. Then to her dismay, in early Jan via internet banking she found the card to be still active, so she made another call and then things started to get dramatic. Customer service officer said card cancellation cannot be done through the phone, despite my friend telling the officer that other foreign banks such as HSBC allowed her to cancel the card through the phone with ease. And as my friend couldn't find the time to visit the bank branch she asked for alternatives. Fine, the officer asked for a scanned copy of my friend's signature and she duly did so on 12 Jan 2010. She received an email confirmation that her request was being processed. However, to her horror, on 30 Jan 2010 the credit card account that was terminated in formal writing on 12 Jan 2010 is still active, this time with the RM50 service tax charged to it. Even more horrifying is the fact that the first UOB credit card that was terminated and cut into halves by the bank staff in Nov 2009 is still active, and now with RM50 service tax charged to the account as well! How can it be you may ask? Suddenly it became clear: whatever my friend had taken the trouble to do was pointless, the bank simply refuses to terminate those cards! My friend's guess is that is just one of the tricks the bank comes up with to retain its customers, and you bet a lot of cardholders have been cancelling their cards WITHOUT SUCCESS FOR ALL KINDS OF SILLY REASONS AND EXCUSES since 1 Jan 2010.

In my case and my friend's, we had always made a point to wanting to speak with the manager, who, I can assure you, is always a lot more professional and courteous than his/her underlings. Thank God if you get the chance to speak with one, because most likely than not your issue will be heard and attended to. Otherwise, best of luck and have fun dealing and wrangling with the customer service officers!

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曾先生
, US
Aug 02, 2023 2:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

No one call back, so disappointed on Uob Malaysia

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Adeline Wong
, US
Jan 21, 2023 2:23 pm EST

I was the orchard uob branch on 16jan2023. Timing 1237pm. I have booked slot for new notes collection time 1230-130pm. My Q number was 7018. The Q number stop at 7015. Apparently 2 people went to counter with your uob staff and make collections for new notes. I wait another 1hour. These is very incorrect as am also a privilege uob.

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Ivy chew
Singapore, SG
Sep 25, 2022 8:12 pm EDT

This is a feedback not complain.

Bank opening hours is 10am.

Now not open yet with at least 30 people queuing outside.

At UOB JEM

10.13am

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Min .G
, US
Sep 02, 2019 10:20 am EDT

Very bad service from this Uob customer phone service maryanne.

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HSE Eng
, US
Aug 04, 2019 9:30 am EDT

Please refer to our letter of complaint as per enclosed.

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Phone numbers

1800 222 2121 +65 62 222 121 More phone numbers

Website

www.uob.com.sg

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