United Steel Building — Fraud
This company will take your money and give you nothing of value.
Same as the other complaints...forwarded 25% deposit to "lock in price" May 2008, and promply received prelim. plans, standard computer drafts of a building with my footprint. Included were Terms & Conditions. I immediately informed them that these were completely unacceptable and I would not sign and if I was expected to do so they could refund all monies immediately. DON'T SIGN ANYTHING, YOU WILL BE SORRY. I didn't sign T & C (or prelim. plans). After a couple days Jack Rachlin responded to my complaints without addressing any of my concerns specifically. The plans were so wrong it was easier to send them a scale drawing with several pages of specific requirements and detailed notes I had given them before they quoted my "final price".
I have received nothing else but requests for more money. The first request was for 50% deposit on some accessories( which I had been informed peviously as unavailable). The second for approx. 20% of the total building price for structural changes as a result of "being quoted incorrectly from the beginning" as stated by Jack Rachlin. These request are labeled "Revision Orders" beginning "as per your request". DON'T SIGN IT, IT IS A TRICK! I never requested changes, as it wasn't right on the first set of plans. After the first revision order, Jack Rachlin stated after alot of negotiation that he would make any further changes at his expense. LIE. No changes have been made. No plans have been sent out. No money has been returned. Instead, I received an Order Cancellation form stating, in short, if I signed, they will keep my money but not sue me for the remainder! So much for 6 week delivery time, my watch says 6 months...
Do not believe anything sales rep Bob Marks tells you. Chances are it is false. More LIES! USB is not the Engineer of Record as I was informed. USB does not include footing plans with Building as I was told(they claim to provide this service if you are willing to give them more $$$ which you may never see again). After several requests, USB will only state that drawings are state stamped. What state? As the building is drawn it is unlikely any certified and state registered engineer would sign of on the garbage plans I received.
"BAIT & SWITCH" plain and simple. You tell them what you want, sent a deposit, you get something else. To lure you closer to your building they EXTORT you for more $$$s. If you send more, you will get more requests for addition $$$s. USB's attorney will not even respond. Maybe some rats do know shame.
FRAUD complaints filed with the Florida State Att'y General have been forwarded to the Broward County Consumer Protection Board via the State Board of Agriculture and Consumer Affairs. A roundabout process since Broward County told me to file the complaint with the State at the start. No word yet. Keep your fingers crossed.
If you have been burned by USB, continue to call all the above Florida State entities daily, as well as, the Federal Trade Commission(file a formal written complaint...IMPORTANT), and your State consumer affairs Dept.(they can issue a 'beware' flag to any inquiries concerning USB.
If you are considering buying a steel building excercise extreme caution, there are other companies similar to USB. I looked at one contract that actually had a waiver of rights to file a fraud complaint in their T & C's.
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