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CB Health Insurance United HealthCare Services Complaints #2-21
United HealthCare Services

United HealthCare Services review: Inefficient claim process/SOP

S
Author of the review
9:41 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

Several insurance products were purchased and paid for monthly starting Oct 2025. We are August 18, 2026, and I am told my claims (submitted April 2026) are still PENDING. The last call to claims dept on July 20, 2026, it was confirmed that the claimant form and ALL medical records were received and that there was no longer a need to contact claims. Here we are another month out, and still no payments have been made to my banking facility.
A great example is today's Google for 'how to file a complaint' and I was given [protected] and this is kids' medicare. the other number a rep gave me was [protected] and this is a fax #. I am sure you can understand the frustration with asking for good numbers and getting gibberish.
Regards,
Sandra Mendoza
[protected]

Desired outcome: To get a true reasoning on why my medical claims have not been paid yet.

Confidential Information Hidden: This section contains confidential information visible to verified United HealthCare Services representatives only. If you are affiliated with United HealthCare Services, please claim your business to access these details.

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    9900 Bren Rd E Mn008-T-615, Hopkins, Minnesota, 55343-4402, United States
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