United HealthCare Services review: Ability to access plan information on their website

I have been a member for three months and every single time I try to log on to their portal it has a "our system is undergoing maintenance so some plan documents won't be available."

I've never received a member ID card for the dental/vision plan despite multiple requests. Further, it never recognizes my username and password and I have never received a "password reset to my email" despite more than a dozen requests for this.

Forget about reaching a live person; it's impossible. They insist on using their automated phone tree, which always sends you to the inaccessible website.

I worked in healthcare for over 36 years before retiring 2 years ago and I have never seen such a smoke and mirrors operation before. I'm paying $169 a month for benefits that I have no apparent access to. This is criminal. Members should be able to easily access their information.

How do you have a website that doesn't even send a password reset link? This is the worst company I've ever encountered. Shameful, stonewalling. Despicable