United HealthCare Services review: Don’t go with united health care

“I have been experiencing significant difficulties with UnitedHealthcare regarding the approval of a permanent spinal cord stimulator implant. My physician submitted the request over two months ago, following approval of the trial stimulator. However, repeated inquiries have yielded inconsistent responses, including claims that the request is under review, that approval has been granted and a letter will be issued, or that the necessary documentation must be retrieved by the physician through the provider portal. To date, no definitive resolution has been provided. As a result, I continue to endure severe pain without access to the recommended treatment. My husband’s employer, Amcor, selected this UnitedHealthcare plan, yet neither party has offered meaningful assistance. Prospective employees should be aware of these challenges when considering opportunities with Amcor.”