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United HealthCare Services - customer service

T
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1:03 am
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Spent 40 minutes on the phone, most of which was spent on hold, and talked to 4 different agents. Only managed to update my address, but needed to change my plan. Finally, I just asked to have a salesman come and was told they will call me, probably today. Last time I had to change plans it took 4 calls to finally get the right plan. Each agent promised they would get me to the right person. Considering a different provider at this point. Worst customer service ever! They don't know what they are doing.

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Oct 24, 2017 1:03 am

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Oct 24, 2017 1:03 am

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Oct 24, 2017 1:03 am

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Oct 24, 2017 1:03 am

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392 complaints
49 resolved 343 unresolved

United HealthCare Services contacts

(added by reviewer)
9900 Bren Rd E Mn008-T-615, Minnesota United States
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