Spent 40 minutes on the phone, most of which was spent on hold, and talked to 4 different agents. Only managed to update my address, but needed to change my plan. Finally, I just asked to have a salesman come and was told they will call me, probably today. Last time I had to change plans it took 4 calls to finally get the right plan. Each agent promised they would get me to the right person. Considering a different provider at this point. Worst customer service ever! They don't know what they are doing.