The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
UniFirst Corporationnot paid for hours worked

G
This review was posted by
a verified customer
Verified customer

I worked for this company for two months as a Route Salesman, and resigned due to extremely long work hours-60-70 hours per week. I am a well qualified route salesman, as I have over ten years of experience in this field. I was paid bi-weekly and only got paid for 40 hours of work each week. Human resources informed me not to punch in and out of the time clock because we were "salaried employees". In addition, you are required to be a mediator and listen to their clients' complaints about the company. The routes are spread too far apart and are not condensed properly. Unifirst, still has not paid me for all of my hours I worked. This company is a rip-off to both its employees and their clients. I strongly do NOT RECOMMEND WORKING HERE.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • UniFirst's response · Jul 08, 2014

    UniFirst Team Partners may contact the Human Resources Department to discuss particular concerns by emailing [email protected]

  • UniFirst's response · Jun 17, 2014

    "The Federal Motor Carrier Act, which covers all Route Sales in your position, exempts UniFirst from paying overtime compensation. Even though we are not required to pay you overtime, UniFirst voluntarily calculates an overtime rate to maximize the compensation you are able to earn.
    Our records show that your position title with us was as a District Service Supervisor. All managers and supervisors are exempt, salaried employees paid on a bi-weekly basis, and not eligible for overtime. As part of your job responsibilities as a UniFirst District Service Supervisor (DSS) you covered routes as needed. Those responsibilities are covered under provisions of the Department of Transportation (DOT) Federal Motor Carrier Act because all route sales are engaged in interstate commerce."

Responses

  • Li
    lisabumper Jul 29, 2014
    This comment was posted by
    a verified customer
    Verified customer

    For the record, what can human resources do? It is not illegal, and Unifirst has no policies protecting salaried employees. So again, if Unifirst cared about it's employees, there would be policies in place to keep people safe. For instance, a cap on actual hours worked, and mandatory off time for anyone getting behind the wheel.

    0 Votes
  • Li
    lisabumper Jun 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Just because it is legal, doesn't make it right. I am curious what Unifirst considers a reasonable work week for a DSS. Does 75-80 hours sound about right? I understand that situations come up, but not for months on end. Any manager/ company that cares about the well being of it's employees would see to it that proper help was obtained. Those hours are exhausting on the mind and body. This just leads to accidents and injuries. To top it off, because it is legal, Unifirst sends them out in a big truck! Good job Unifirst! I'm sure nothing terrible will happen, after all, they are salaried.

    0 Votes
  • Li
    lisabumper May 28, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My boyfriend has worked for Unifirst for almost 10 years. The current GM continually runs them short staffed so they get to work twice as hard for the same pay. Salary is one thing, but exploiting the salaried employees so you can make yourself look good on paper is ###. If jobs were easier to come by, he would tell them to shove it. The sad part is he likes his job under reasonable conditions.

    1 Votes
  • Mk
    MkStItCh May 04, 2014

    I am confused... They told you that you are salary... Did they pay the salary and you feel you deserve overtime???
    If that is the case then you do not understand the word salary. You get a work load and you must complete it for that salary. You do NOT get extra pay for more hours. If you do not want the job for the pay offered then you do not take the job. On the other hand, if you complete the work in less hours then you do not get a cut in your pay. (THIS NEVER HAPPENS IN ANY JOB)

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.