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Ulta Beauty

Ulta Beauty review: Store service

C
Author of the review
3:51 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

On 10/23/26 I purchased 2 items for $174.57 ($15 & $145). I intended to pay with $25 Master gift card,$100 electronic card, & personal credit card. At 82 years old, I am unfamiliar with electronic gift cards and was unable to use the electronic card so I paid for the $174.57 with $25 Master card and personal credit card. I activated the $100 electronic card to use at Ulta Beauty and on 10/24/26 returned to store to make an exchange. The 1 item ($145). Clerk returned entire purchase to Master gift card and personal credit card. Returning to the Master gift card that I discarded at the store on 10/22/26; resulted in a misplaced amount of $8.63 difference between $25-$15-tax. I was unable to the $100 gift card, $8.63 and personal credit card to purchase the item costing $145 that I need.

Claimed loss: $8.63

Desired outcome: Store gift card for $8.63

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