Dear Ulta Beauty Customer Service Team,
I hope this message finds you well. I am writing to express my disappointment regarding a recent experience I had with your store in Midland TX. On 8/8/2026 I had gone in to do a return and also purchased a couple of items; I had a gift card given to me for my return, so I went ahead and continued shopping with my already purchased items. The staff started following me thinking I was stealing I really didn't put mind to it since i had my receipt with my purchased items, so I continued looking for the item. I then ask one of the staff to see if they had Juvias Place in the back. The person following me that thought I was stealing rushed very rudely and without knowing what I had asked for told me very rudely that they did not have any more in stock and looked at my Ulta bag that I already had. The general manager is so rude and looks at people like if we are an inconvenience to her. I went to the register and paid the rest of my items and showed the clerk the receipt and items I had on my bag. I am so sad since I really love going to Ulta but I will be taking my buisness somewhere else.
Claimed loss: bad customer service experience and rude store manager.
Desired outcome: I would love for you to take matter into your own hands and provide better customer service. Area manager needs to be humbler and listen and not assume. We just want to get a good shopping experience.
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