Ulta Beauty review: Salon

I came in for first time and had hair color done for $105.00, by salon manager Courtney. When I came in the second time I was charged $235 for cut and color. I disputed charge for multiple reasons. I was not told ahead of time the cost was $235 for cut and color. The first time was only $105, so the price should have been more with the cut, but not $110. I don't have fancy hair, its medium length and not difficult hair. I called the next day and asked for the store manager and was told that the salon is trying to keep up with other main stream salons. I told her this was a lot morethan other salons. I had been paying $135 at a competitor and was happy to find Courtney who only charged $105. I was in shock this is Ulta, not a fancy stylist or salon. (sorry) When I called Courtney and inquired from her she said that the store raised it prices with the new year. You have lost me as a customer. I request a refund of $130. I don't mind paying for the services, but not the overage.

Regards,
Sandra
[protected]@yahoo.com