Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - Online ordering / payment processing
I am an avid online purchaser. I do 95% of ALL of my purchases online.
for the last 2 to 3 years I have been unable to make any purchases from ULTA Beauty online.
I have an ULTA credit card (can't use it online) as well.
When ever I try to use any credit card (or debit card) ANY — I get an error message that my payment method can't be processed. I call customer service and they transfer me around a bit finally to email me a response indicating I disputed a charge this time from April 2021 in the amount of 19.00 and some change (- last time it was from 2019). I have never disputed a charge from ULTA as I purchase very specific things from the store. I AM able to use any payment method in the store, just not online for shipping or same day pickup.
I bought a blowout brush that was 70.00 there was an online sale for $35.00 so I was going to buy that and a BadGal bang mascara. Not only was I not able to make the purchase, this time they actually charged my card — Twice! I went in to make the purchase only to find I couldn't get the sale price as it was online only.
As I have said, I do 95% of my shopping online, and have NEVER had anything this ridiculous happen.
I have tried reaching corporate about this, but can't get anyone but customer service who says it is the merchant services that are blocking this.
I will happily provide the email I received after verbally talking with "customer service" I guess for now I will be shopping other stores, and telling my friends to shop elsewhere as well.
Desired outcome: Resolve this nonsense so I can get my monthly and weekly beauty needs as I do with every other store.
Latest Ulta Beauty Reviews
Store - 2779 S Market St, Gilbert, AZ 85295 Employee at Ulta Beauty- 7844 Rea Rd, Charlotte NC 28777 Gift card Service MangerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!