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CB Beauty and Well-being Ulta Beauty Complaints #2-21
Ulta Beauty

Ulta Beauty review: Exchange policy

G
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7:26 pm UTC
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Purchased Pureology Professional Color Care Conditioner in January 2026. Just finished the old large bottle of PPCC Shampoo to discover I purchased the Conditioner in error. I understand the 60-day return policy and request a waiver as an accommodation to a longtime Ulta customer. I have discussed this with the Store Manager Rachel Wright as well as the customer service phone without success. I hope you can help me to exchange the conditioner for shampoo.

Desired outcome: Exchange of Conditioner for the Shampoo.

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