Ulta Beauty

I have been an Ulta customer wince November 1, 1996. On September 22, 2022, I went online to take part in the 21 days of beauty, I was not able to complete my purchase as I would get a pop up saying “We are unable to process your order. Verify your payment info or use another payment method.” I found this strange since I had a balance of 63.00 on my credit card. I called the customer service line only to be told they had no idea what this meant and would put an email through to a supervisor in Guest Services. They stated that I had disputed a charge. I have no recollection of disputing a charge, and when asked further they give me some order number in their system that I have no access to. Furthermore when asked for more information on this dispute - nothing was provided. I was told I can never use the online service to place an order for the rest of my life! I would say that is rather severe. I missed out on $75 worth of free items I was entitled to with my purchase of $101 worth of items. I had to go into the store with a broken foot to ick up the items I wanted to purchase.

I am thoroughly disgusted. Anything Ulta sells I can get at Sephora, which is where I will be taking my business – since Ulta doesn’t want it.

Just had a buy online, pick up in store order and it was a horrible experience. Got my product, opened it and saw someone had stuck a finger in it. Immediately took it back in and the person "helping" me said she could not exchange it for the exact same item, with the exact same barcode. I couldn't even just return it. I now have to make another trip out here, what a waste of time and how ridiculous! She was also entirely annoyed and rude. I doubt anyone would seriously use a product someone had stuck their hands in.

There is a manager in the Wilkes bare Ulta beauty next to five and below her name is Nina she is the rudest meanest person I have ever met and for you to have her representing your store as management is a disgrace I shop a lot at Ulta but I will not shop anymore with this company until I see some thing is done with this manager she has no care for the customers nor her employees She sits on her high horse and acts like she is all that when she needs to be taking care of the customers and taking care of that store the only thing I can tell is that you guys must’ve had somebody come in and do the floor because that looks better but other than that she keeps that store a mess

I have been Apryl M’s client since 2020 at Ulta, Mechanicsburg, PA. I never missed any appointment except for a few months ago because I had a positive test result for Covid-19. Today I had an appointment that I was not aware of. This appointment was scheduled in July. I always get reminder text messages from Ulta, but I didn’t get any reminder for today’s appointment. I got a voice message from Jennifer (manager) that since I didn’t show up today, Apryl will no longer take my appointments. I called back to apologize and to explain what exactly happened. She told me Apryl didn't want to talk to me and that was her final decision

[protected]

Farina Shah

I visited this store recently after moving back to the area to pick up some essentials and it is nothing like it used to be. I had help from an associate I think her name was Jessica or Jamie and she smelled like the strongest marijuana I have ever smelled in my life….. and her eyes were bloodshot red. Come to find out later she was the stores manager ? Does anyone do drug testing anymore or does ulta just hire anyone these days ? Very unprofessional. She seemed to be very comfortable in being condescending and rude. Even though this store is closest to me I will not go back to this location.

I booked an appointment for hair and makeup services months ago like in July for my baby shower 9/17. They just now called me 9/7 to tell me my stylist is double booked or isn’t available. This is very unprofessional to call a week before my baby shower and now I’m left scrambling to look for these services elsewhere. They told me they would call me by end of day to see if the other stylist will come in earlier and I never received a call. This is not ok and I want something done about this.

August 20th I went to Ulta to have the green taken out of my hair and then color it light brown with blonde highlights from a stylist named Dawn and paid $260. The next day is when I started contacting customer service. My scalp was/is burnt, my hair has a fried feeling to it, and the blonde highlights in my hair are turning green. Customer Service keeps telling me that my situation was moved up to high priority but still no contact from anyone.

Helllo, my name is Erica and I have a major complaint, I have shopped at ULTA for years, and NEVER thought I would go through something like this. On Tuesday August 30 , 2022 my daughter Belén who is a minor went in with some product approached the cashier and asked “ if she could return the items she had to get her cash back, and then re purchase them with a gift card she had” the cashier responded “yes of course” and gave her a refund and then the cashier told her to go get the new items in which my daughter responded that , that wasn’t necessary she can just purchase her same items but the cashier was being pursuant, so my daughter went to get the items and unfortunately they didn’t have them in stock . All seamed well until this point then when she states that they didn’t have the items , the cashier said she needed to call a cashier manager, and when the cashier manager came my daughter explained the whole situation, and then the cashier manager was trying to take my daughters cash back, from the REFUND and then wanted to charge her again . In which my daughter explained that if she did that then she would be charging her twice for the items. My daughter had to explain herself so many times she stared feeling accused and then the cashier manager kept looking at her up and down , my daughter was dressed in some sweats and a sweatshirt and her hair up in a messy bun so then my daughter was feeling judged by this cashier manager and then the line started building and the cashier manager with an attitude told the cashier to work the other cashier while she stayed with my daughter but the way she asked the cashier made my daughter feel like it was because of her that the line was so long. In which my daughter knew she want doing anything wrong. At this point she’s been trying to explain herself over an hour and all the cashier made her feel like if she was trying to steel from the company. She decided to just leave so she was putting her money away and the cashier saw she was crying and offered her some items but that’s not how you treat a young lady keep in your store for a whole hour trying to make her feel like she’s a thief just because of how she is dressed. This happend at the ULTA in Apple Valley CA I truly hope my daughter can get compensated for what she had to go through I hope to hear from you soon and I really hope not to see the MANAGER not working there any more. Please call me for any further information [protected] or my email is [protected]@gamil.com Thank you and have a blessed day.

I had a keratin treatment & style set up for about 2 weeks. I needed this done for a party that night. I got a call 2 hrs before my appt telling me that they need to change my time. The time they gave me was 1 hr before my party so I had to cancel. They lady on the phone didn’t try to work with me or anything. She pretty much just said we will have to cancel then. I wasn’t off the phone with her more than 5 mins. & I got a text notification that the appt was cancel. Boy that was quick….I guess my $200 wasn’t needed at all. I will never use that salon nor recommend it. I was brushed off like no big deal.

On August 11, 2022 around 4 pm I tried to place an order with Ulta online. While placing the order, it could not be processed through my Pay Pal account and ultimately order was cancelled but Ulta took money out of my account. To date, my money has not been refunded even after 14 days of this incident. Several phone calls later it still remains unresolved. Customer Service is unable to help saying this matter is "under investigation" by their Internal Department. I fail to understand how this company is able to stay in business while treating their customers so poorly. It has been a very frustrating experience not only because of constant follow up but their customer service people speak very poor English and I have to repeat myself several times before they understand the situation.

I work at the North Wales location at Airport Square in PA. Management is a joke here. This store suffers the same mentality as all other corporate retailers— punish their hardest working employees and reward the laziest.

Please start asking employees to review their bosses to corporate. Want better workers? Start treating the hard workers better.

My wife has been doing hair for over 30+ years managed hair salons ,educator applied for salon manager was denied to a younger girl who just recently got a promotion hardly any experience I was told I’d FAIL by the manager who’s never there sits in her office 16 hours a week and shows up for 2 hours of actual appearance but she’s on salary and she’s stated they don’t know what she does cuz they never check up on her bull crap I call it a bullying interview from a bullying store manager she was very belittled by manager my wife has more experience than everyone in that store but like I said the manager pattricia Williams said Shed fail even tho my wife has been doing all the ordering and taking care of everything in the salon for the past 5 months

I have been trying since last Thursday to place an Order from Ulta. It keeps saying my credit card information in not correct. My information is correct. I even went as far as deleting all the information and put it back in to logging out of the mobile app and computer account and no luck. I called the credit card company and they told me there was a glitch in the system and that my card along with others customers showed as if our cards were connected to a digital wallet and it was being worked on but to keep trying to put the order through. Well today is Monday and I have tried every day and several times a day to put this order in with no luck. I even added to my order today. I have spoken to two individuals online and they basically said they couldn't do anything and call the credit card company after I told them they gave me no options other than use another credit card. So needless to say I am an extremely unhappy Diamond member and that if something does not get resolved soon, it will leave me no choice but too cancel the credit card and take my business elsewhere.

Ulta keeps making unauthorized charges to my account. When I tried calling customer service the representatives were rude and gave me wrong and conflicting information. I was told nothing could be done and when asked to speak to the supervisor’s supervisor I was told that it’s impossible. This has been going on for weeks and have spoke to over 10 employees. Out of those ten only one had an idea of what’s really going on. You guys need to improve your communication. I have been a very long time customer with ulta and never experienced anything like this, what’s really going on and please tell me why this is happening and how I can stop it!

Ulta at the Friendly Hills Marketplace at 15235 Whittier Blvd., Whittier, CA 90603, 8/1/22, 11:56am. Cannot return an item through Happy Returns. “I think it’s the machine used for the Happy returns that’s been broken for a few months now …,” was the comment from the gracious employee. Inconvenienced and thoroughly disappointed. A lingering problem is unacceptable.

The cashier Sariyya at store 1617 germantown md was very rude I was trying to use a 3.50 off coupon I bought 60 dollars worth of stuff and my 12 year old daughter bought 20 dollars worth and was going to pay for her stuff separately so she could also use her 3.50 coupon the lady was very rude and would not let her use the coupon and it is a coupon on you app so she should have let her use it insted she wanted to argue with me for 15 minutes then she double charged me for something i know she did that on purpose she has such a nasty attitude.. I had to come back and she didnt ever say sorry I have never been treated so rude her attitude sucks ..I hate to say it but if she continues to work there I will not be back everyone else was very nice ..Please get rid of Sariyta she should not work with people she has the worst attitude

Hi I went to my nearest Ulta store today 07/27/2022 to use the salon service.

I was supposed to have Highlights, Hair cut, Hydration treatment and have my Hair colored

After they applied the hair dye I started experiencing an allergic reaction, so the hairdresser told me she couldn't do the rest of the services that were supposed to be given.

I was charged the following:

Accent Highlight 87$

All over color 87$

Total 174$

Neither of the treatment was completed I was charged in full.

i contacted ulta customer services about a damaged item and they issued me a new item but the second item wan also damaged. i contacted customer services again and requested a refund but they sent the refund to a visa card that wasn't attached to my account and wasn't the card i paid with. i called back and told them the card information was incorrect but they refused to correct it, so i did not receive my refund

I ordered perfume on 7-07-22. . I just happened to track the box around 3:00 and tracking said it was delivered by Ontrac and left by our mailboxes on 7-9-22 at 1:16 pm. Our mailboxes are not near our house but located on a busy street so I rushed down there and the package was not in the mailbox nor anywhere around the area. All other delivery companies drop off packages at our house which is located up the driveway (not at the mailboxes down on the busy street).

I immediately called Ulta to tell them the box is not there and told them that it was negligence for Ontrac to leave the box in that area! Ulta said they escalated the problem and would call or email with in 24 hours. They never did either. I gave them another day so I called Monday. While on hold for an hour I decided to text, and message with no responses from Ulta so I continued to hold and finally they answered after 2 hours of waiting. They said they'd personally make sure to follow up the next morning with an update which they did. I was told several times by email that Ontrac delivered the box and hopefully it turns up. They cannot refund or resend the perfume.