Uline
Reviews and Complaints

I order my large boxes 50x20x8 to ship guitars from this company, and boxes are not only delivered in perfect condition, but structurally strong enough to hold guitar and packaging with no problems. I've shipped about 45 guitars to various buyers and never had a problem. Definitely recommend Uline, aside from quality boxes, their prices are the best.

I have purchased product from Uline for my two restaurants several times over the past few year and received excellent service each and every time. I don't understand how some f the reviews people post are even possible.

I just installed two storage cages that were delivered on time (3 days) and in great shape to replace units purchase from Grainger that took 6 weeks to get here and were damaged. Grainger told me another 6 weeks to get the Hallowell cages. ULINE is the way to go!

I am a residential customer, having some new windows put in and want to put up tarps for dust control. I was going to order online but decided to call and see If there would be a ship Delay due to Covid. The pleasant rep told me I'd have the tarps in a day or 2, then offered to put the order through for me. I did and the order arrived next day. It was super service. Then from the confirmation email I was able to go to my account, and since I hadn't created a password yet, I clicked forgot password and it led me to the create password page. It was super easy, very intuitive, the website did exactly what you would think it should do. That hardly ever happens! I am very happy with my tarps, half the price of the local big box hardware stores. I want to remember this site!

Be careful of the return policy on purchases. Everything must be returned in 30 days and you have to pay for the shipping on the return. If I would have known that I would have not made the purchase.

My small family company has been doing business with Uline for many years. Their customer service is terrific. In the internet age that is rare indeed.

In my experience, Uline does indeed provide the highest levels of service and quality products to its customers. From ordering an industrial table to small items, Uline has always delivered in record time (sometimes 1 day delivery), its products always of the highest quality and customer support professional and helpful. No complaints from me. Great to see a company that knows how to run a business. Very few do anymore.

Has to be the most professional company ive ever dealt. Customer service is the absolute best

I called 11/16/2023 to inquire as to why my purchases are not been reported to Duns and Bradstreet I spoke with credit agent Christin who was hesitating to let me with a supervisor. Had me on hold for 20 minutes and came back stating that he is still looking for a manager I advise agent that I am going to call Uline on this other phone line and ask for a credit manager and if I get a manager quicker than you have me holding I will file a complaint ..surprisingly I was able to get a manager after that statement I made very poor customer services skills spoke with credit manager Kevin who states that all complaint has to be done in house which I know is incorrect..I should not be purchasing items and company is advising that they are reporting and its not correct that's false advertising. and stealing. This matter needs to be looked into.my business name is Luxurykoutureboutique,LLC

I gotta say, I had a pretty bad experience with Uline. I only ordered from them once, and it was through my company, DIVERSE SOLUTIONS 365 LLC. They gave me NET 30 terms, which was cool, but I wanted to make sure I paid early so I could build up a good reputation. So I paid my invoice like 2 or 3 weeks early, no big deal, right? WRONG.

Uline went and credited my payment to some other account, and then they had the nerve to send me an email saying I hadn't paid my invoice. Like, what the heck? I paid it early and everything. But that's not even the worst part. They went and reported me to the credit bureau for making a late payment, even though I paid early. Can you believe that? My business credit score took a hit because of their mistake, and it might even mess up my chances of getting credit from other companies in the future.

Honestly, this is just plain wrong. There should be some kind of law or something to prevent companies from falsely reporting stuff like this. It's not fair to small businesses like mine who are just trying to do the right thing and build up a good reputation. So yeah, I wouldn't recommend Uline to anyone based on my experience.

This company, Uline, is not a good company to do business with. They discriminate against small businesses and do not support local businesses. I have been trying to order glass mason jars from them for months, but they refuse to sell to me because I have not been a customer before. This is ridiculous! I can order all other products on their site except for the glass jars that I need for my small home-based business in Calgary.

I even offered to pick up the jars myself, but they still refused to sell to me. I explained to them that as a single mom, this business is my livelihood and during COVID, I cannot order or pick up from the USA. But they still refused to sell to me. Their logic makes no sense at all.

It is a shame that they choose who is allowed to purchase Mason Jars. This company does not support local small businesses. They only care about their own profits and do not care about the small businesses that rely on them for their supplies.

I would not recommend doing business with Uline. They are discriminatory and do not support local small businesses. There are other companies out there that are more supportive of small businesses and will treat you with respect. Do not waste your time with Uline.

I've been a customer of Uline for quite some time now, and I've had my fair share of experiences with their products. I usually purchase table sealers from them, which supposedly come with a 30-day warranty. However, I've had a lot of issues with these sealers, as they tend to only last for about two weeks before breaking down.

After years of not claiming the warranty, I finally decided to give them a call and have them fix the sealers. It was a bit of a hassle over the phone, as I had to fight to get a label to send the sealers back. When they finally received the sealers, they claimed that they were broken and sent them back without fixing them.

This happened a few more times, and each time I had to call them to get them to fix the sealers properly. They even tried to charge me for fixing them, even though I had sent them back because they never fixed them in the first place. It was a frustrating experience, to say the least.

Honestly, if you're looking to waste your money and patience, then go ahead and buy from Uline. But if you want to save yourself the trouble, then I suggest you run away and find a better supplier. They don't even know what to say when you ask them about their warranty, which is a clear indication of their lack of customer service.

I'm a business owner and I know how important it is to stand behind what you sell. Unfortunately, Uline doesn't seem to understand this. I recently purchased a product from them that came in a box with several items. When I went to use the last one, it turned out to be defective. I called Uline to see if I could return it, but was told that I had missed the return deadline by one month! I've been a loyal customer of Uline for many years, but this experience has left a bad taste in my mouth. I won't be using them again.

What really bothered me was that when I told their customer service representative that I wouldn't be ordering from them again, they didn't seem to care. They just told me that their policy was policy and that was that. It's frustrating to feel like a company doesn't value your business, especially when you've been a customer for so long.

To make matters worse, most of Uline's products are overpriced and their shipping fees are outrageous. I've found that I can get similar products from other companies that have much better customer service and more reasonable prices. I would recommend that you do the same.

Overall, I'm disappointed in Uline and I wouldn't recommend them to anyone. Their lack of customer service and high prices make them a poor choice for anyone looking to purchase business supplies. Save yourself the hassle and buy from a company that values your business.

I used to deal with Uline a few years back and I gotta say, I wasn't too thrilled with their prices or their shipping policies. They do ship out pretty quickly, but they don't offer any cheaper shipping options. I stopped buying from them a while ago, but today (on a Sunday, mind you) I got this massive catalogue in my mailbox. I've moved out of the province since then, so I was pretty worried about how they got my new address. I gave them a call to see what was up, but all they told me was that I was added to their mailing list. They couldn't tell me who added me or when. I told them that they should really keep track of that kind of stuff if they're gonna send out a 3lb. catalogue to people. All they offered to do was take me off the list.

Uline, oh boy, where do I even start? Let me tell you, I had a run-in with this company a few years back and it wasn't pretty. They somehow got a hold of my home-business address and started sending me catalogues left and right. I mean, I appreciate a good catalogue as much as the next person, but this was just ridiculous. It took me several attempts to get them to stop the unsolicited flow of catalogues.

Fast forward to this year, I was in the market for a plastic garden box and decided to give Uline another chance. I ordered one online, but I have to admit, I was a bit hesitant. When the package arrived, I was surprised to find that the unassembled plastic garden box came in a packing cardboard box with a catalogue. Okay, not too bad, right? But wait, there's more! This packing box was then packed in a larger shipping box with plastic bubble wrap and a SECOND catalogue. I mean, come on, the two catalogues weighed the same amount as the plastic garden box, doubling the shipping weight.

To make matters worse, within a month, I received ANOTHER catalogue in my mailbox. I mean, seriously, enough is enough. I understand that companies want to promote their products, but this is just excessive. STOP STOP STOP the catalogues! STOP the packing waste.

Now, let's talk about the actual product, the plastic box H-2605. It gets 3 stars from me. It's not the best quality, but it gets the job done. However, the catalogues, they get NEGATIVE stars.

Overall, I would say that Uline has some work to do in terms of their marketing and packaging practices. If they can get that under control, they might just have a chance at winning me over as a customer. But for now, I'll be taking my business elsewhere.

I gotta say, my experience with Uline was pretty bad. Their customer service is just terrible. I've been buying stuff from them for years, spending thousands of dollars on their website, and I just found out that there's a tiny little tab on the checkout page that says you can get free items. I never saw it until recently, and I was pretty upset about it.

So I sent them an email, asking if they would honor the free items since I had already paid for so much stuff from them. And you know what they said? They said no. Flat out no. I mean, come on. I've been a loyal customer for years, and all I'm asking for is one little free item, and they can't even do that for me.

And to make matters worse, they want me to pay for something that's supposed to be free. Like, seriously? They're charging $45 for camping lamps that you can get for $15 on Amazon Prime. That's just ridiculous.

Overall, I would not recommend Uline to anyone. Their customer service is terrible, and they clearly don't care about whether their customers are happy or not. Save yourself the trouble and go somewhere else.

So, I was in the market for a new dolly, and I remembered how great my old one was that I got a few years back from my local hardware store. Unfortunately, they didn't carry it anymore, so I had to turn to the internet to find a replacement. I stumbled upon Uline and saw that they had the exact same dolly for sale, but it was priced at a whopping $85, plus shipping! I couldn't believe it. I decided to do some more digging and found the same dolly on Amazon for only $45, and it even came with free next-day shipping. I was sold.

When the dolly arrived, I was thrilled. It was an exact match to my old one, and it was so easy to assemble. All I had to do was attach the four wheels, and I was good to go. I couldn't believe how much money I saved by not going with Uline. Their shipping prices were outrageous, and I just couldn't justify spending that much money on something that I knew I could get for a better price elsewhere.

Overall, I would say that Uline is not worth it. As many others have discovered, they are a ripoff and should be avoided. I'm so glad that I did my research and found a better deal on Amazon. It just goes to show that sometimes, it pays to shop around and not just settle for the first option that you come across.

So, I tried to order from Uline for the first time and it was a bit of a mess. The delivery kept coming after 5, even though I left instructions to call if it was after business hours. They didn't call, so I canceled the order. But then, they charged me anyway! I kept getting overdue notices, even though I canceled the order. I finally called them and they said it was a mistake and apologized.

I decided to give them another chance and placed another order. This time, I got the order but the shipping cost was really high. When I got the bill, I paid with my debit card. Or at least, I thought I did. It turns out that my payment didn't go through and now they're saying my bill is going into collections for non-payment. But I did pay!

When I called them, the lady said my card wasn't honored. What does that even mean? Apparently, they could only use the zip code associated with my billing address, not my card. Why didn't they tell me that before? I've used my card on other bills without any problems.

Overall, I have to say that Uline is not a good company to do business with. They made a lot of mistakes and didn't communicate well with me. I wouldn't recommend them to anyone.

I recently made a purchase on Uline's website for a case of reflective tape. The ad clearly stated that the price was $58 for 10 rolls per case. However, when I received my order, I was shocked to find that I had only received one roll of tape. I immediately called their customer service line to inquire about the missing rolls, and the lady who answered the phone knew exactly who I was before I even said my name. It was clear that they had been expecting a complaint call because they had ripped me off.

I was extremely disappointed and frustrated that I had paid $89 for just one roll of tape. I mean, come on, it's just tape, not gold! I had worked hard all day to earn that money, and I felt like I had been scammed by this bull$#*! company. The lady on the phone tried to tell me that the price was actually $58 per roll and that shipping was an additional $17. But the ad clearly stated that it was 10 rolls per case for $58.

To make matters worse, the fine print at the bottom of the ad stated that the price was actually $58 per roll. It was so small that I had missed it when I clicked on the ad. It was clear that Uline was purposely trying to mislead customers and rip them off. I would never buy from a company that engages in such shady business practices. I would much rather buy my supplies from Lowe's or even Walmart, where I know what to expect.

If you take a look at Uline's website, you'll see that it's set up to trick you into buying their products. They know that people will be misled by their ads and fine print, and they don't care as long as they make a profit. It's a shame that companies like Uline exist, and I hope that they go bankrupt soon. They deserve it for treating their customers so poorly.

In conclusion, I would strongly advise against buying anything from Uline. They are a scamming bull$#*! company that preys on unsuspecting customers. Don't fall for their tricks and don't waste your hard-earned money on their overpriced products. Stick with reputable retailers like Lowe's or Home Depot, where you can get the same products for a fraction of the price.

How can you look me in the eye and tell me there is a 25, .00 pick up charge>?

REALLY >?

How dare you!

I am a small buisness and I cant buy 500 boxes at a time im afraid
And to ave the "Chuzzzba" to charge for pick up.

call to place an order only to be told there will be a surcharge of 25.00 on all orders less than 300.00

Perhaps you should NOT be sending me 15 cataloges per year and save your money.

INCREDIBLE I have to pay you to have the privilege to pick up at my expense.

Unheard of!

thank you for nothing

Im AM PISSED !

I HAVE BEEN A CUSTOMER FOR 20 YEARS

I AM A PHARMACIST AND I HAVE NEVER HAD TO STOP AND UNLOAD THE TRUCK WHILE THE DRIVER WATCHED

PEOPLE WAITED FOR THEIR KIDS MEDS WHILE THE PHARMACIST UNLOADED THE TRUCK

NO ONE FROM ULINE CALLED EMAILED OR TOLD ME THIS WAS TO OCCUR

I Will find a better carrier

Nwil

The Truck Unloader

PS mabe you can train you truck drivers to fill Precrtiptions while PHARMACISTS UNLOAD TRUCKS

Purchased this refrigerator in 2011 and just replaced the control board at a cost of $344 for the second time in 2 years after paying $280 the first time. U-Line never returned 3 phone calls to its customer service line and responded to my email contact after 2 days despite claiming a 24 hour turnaround. This is a faulty product with poor customer service.

Don’t deal with the company www.uline.com. I have ordered from the company www.uline.com. I placed the big order and received tons of confirmation emails and letters. Now they have faced some problems, because some of the items were out of stock. I understood that the whole deal with them was big problem; therefore I wanted to cancel the whole order. But they told me to fill a lot of papers and other documents. Terrible paper works and the deal was nightmare for me.

We purchased a new uline refrig for our bar a few years ago and have had nothing but trouble. Within the first few months the noise from the compressor became unbearable, the light works once in a while so we keep a flashlight next to the refrig. It was our biggest regret in a very large remodel project After many unsuccessful attempts to contact a uline representative by phone and by email and NEVER getting a response, we finally just chalked it to a 1200 dollar mistake . Since I now design kitchens, I make sure to let everyone know about our experience and never recommend their product to anyone.