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Ugg.com / Deckers Outdoor Corporation

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Customer Service

1800 844 665 (Australia)
+1 888 432 8530 (United States)
+44 808 189 0015 (United Kingdom & Rest Of Europe)
+43 800 802 579 (Austria)
+31 800 360 0000 (Netherlands)
1325 Avenue of the Americas, Floor 21
New York, New York
United States - 10019

Complaints & Reviews

overcharged / non receipt

I have purchased 2 pairs of UGG boots from this website on Monday 23rd Feb. The invoice total wa...

fake ugg boots

The web site says they have a california warehouse but they don't.
Their web site says to get return form click here but it's not there.
I ordered ugg boots and as soon as I found out (same day) they were not real uggs I cancelled my order. I was told it was too late. When the boots finally came I asked to send them back because they were fake. I was assured they were real. I was told I could return them but I would have to pay the shipping estimated at $50.oo and if I wanted another pair I could keep or give away the other pair and I could reorder - they would give me a coupon (?) but I was not going to give them any more of my money. Not a reputable site. No site with the word ugg in it is an authorized site with the exception of ugg australia. These boots were offered at a substantial savings - should of been the first clue.

  • Jo
    join Oct 01, 2009

    I am the loyal custom of yours. But today I search the product by “google”. The web www.uggmvp.com just after your authorized. And they are said is your are cooperation with china.I ordered ugg boots and as soon as I found out (same day) they were not real uggs I cancelled my order. I was told it was too late. When the boots finally came I asked to send them back because they were fake.

    0 Votes

boots

I have had my ugg boots for 5 months after saving for them, now where my toes are a hole has appeared on both boots, I do not find this acceptable from such a expensive, popular product, I am a lone parent so certainly not a`f`fo`r`d to spend that much on a pair of boots for them to last no time at all

boots
boots
boots

  • Er
    Ernesta Mar 11, 2009

    I have had my ugg boots for 2 and a half months, i have washed them twice with the real ugg products that i payed £35 for. I am very upset as they have changed colour they were chestnut and now its a sandy colour. I payed over £190 for them and they say their supposed to last over 2 years or more. YEA RIGHT! Does anyone know where i can send in a complaint to Ugg Australia? An address, email or contact number.

    0 Votes
  • Vg
    Vgultyaeva Apr 13, 2010

    i purchased 2 pairs of ugg boots. i have received them more than 1 month later and boots are face. boots are made poorly and it is possible to see that they are not original ugg products. when i tried to return my order they did not wanted to listen to me and all they told me is that the boots are real and they would not take them back

    0 Votes
  • Sa
    sadfsa Oct 13, 2010

    ugg boots, ugg boots sale, ugg on sale, cheap ugg boots on sale

    0 Votes
  • De
    Debs Colchester Dec 17, 2010

    I have also had the same probem with my ugg boots. M
    My toe on the left boot has a big hole in. I have had them for a year but have worn them little and agree for £200 you would expect a longer wear/tear period. I would be interested in anyones views on which is the best way to deal with this problem. I have the box still but not receipt although can prove with card statement. Bought from an Office outlet.

    0 Votes
  • Ap
    April86 Jan 23, 2011

    no onewants your ugly fake cheap knock off uggs!!

    0 Votes

fake product

My daughter ordered boots online from uggfur boots. they were delivered by ems with a tracking #. the tracking # comes back to a company called xingren co. ltd. all the writing was in chinese. it looks like the contact person was huyi gonglu ph# [protected] the boots are fake and wrong kind and size

  • Cr
    Crystal Feb 15, 2009

    It has been 10 days since I ordered from the same website. When I looked today, the website seems to have disappeared, and I have no way of contacting them. How long did it take your daughter to receive her order?

    0 Votes
  • Di
    Diane Feb 17, 2009

    My husband ordered me some boots from uggfurboots.com and although they DID arrive as promised on Christmas Eve, one of them had about an inch rip up the back. He sent an e-mail to complain and was told by someone named 'Cherry' to return them (at our expense) and if they determined that it was a manufacturers defect, they would send some new ones. The name and address we were told to ship them back to was jianyong zhang in putian city, china. So to sum this all up, we paid $160.00 for the FAKE UGG boots, I spent another $35.00 to send them back, on January 6th, and we have yet to hear anything from them. It is now February 17th and my guess is that they've already shipped the same damaged fake boots to some other poor soul and took their money too! Oh and the web site uggfurboots.com has misteriously disappeared. One of the computer programmers I work with has given me 3 different websites to report international fraud which is what I plan on doing. I warn anyone who is thinking about buying from this outfit to STEER CLEAR!

    Diane

    0 Votes
  • Ea
    E.A. Feb 18, 2009

    I recieved my black ugg boots from uggfurbots .com and they are fake. The black fur comes off on my feet and they are made out of stiffer fake leather than real uggs. They are also one inch shorther than the " classic tall" ugg boots are supposed to be on my calf.I paid $90.00 for fake uggs. They have everything word for word that real uggs do on the inside tag and come with all the same packaging that real uggs do. I have tried to send them back an email and have gotten no response and the website is now gone. Mine also came from Putin, China. I did also notice many misspellings on the website and email regarding my tracking number. DO NOT ORDER FROM UGGFURBOOT.COM!!! THEY ARE FAKE!!!

    0 Votes
  • De
    Dee0383 Mar 07, 2009

    Another website to stay away from is fashionuggboots.com. My boyfriend bought me a pair through them and they are fake as well. I am sending them back I better get a full refund.

    0 Votes
  • Di
    Dianne Mar 29, 2009

    I also ordered uggs from this site, also got the paper work only written in chinese with no return information on it, checked the web site (which I did find) and their return policy is ridiculous...they list many reason why you can't return them including "they don't fit, you don't like them" etc etc...all the reasons that people have for returning things and they have to be returned within 5 days. I have now lost $90 on a pair of uggs I don't like, which aren't comfortable. I will neve ever skip reading the return policy on anything I order. I'll be in touch with the company, to further my aggravation I suppose.

    0 Votes

overcharge and delivery

I ordered a pair of ugg boots 07/01/09 the confirmation of my order states that the uk sterling price i...

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did not receive boots after requesting exchange

Ordered a pair of boots for my wife's birthday. Order was delivered and received in a timely manner. Boots didn't fit right so my wife wanted me to exchange. Requested exchange info from customer support and mailed to Canada as requested for $24. Boots received in Canada on 12/17/2008. Still have not received the boots requested in the exchange. If company is not going to accept exchanges should be stated up front. Requested a status update numerous times with no response. Will be contacting the Better Business Bureau as well as a number of National Consumer Advocates if not received in one more week. Uggboutique will receive national negative publicity and potentially a law suit based on fraud.

  • La
    LanLan55 Feb 06, 2009

    I think Fake UGGS and companies who sell them have taken over for the fake Louis Vuittons, Coach, and Dooneys. The first were the FAKE-EX's (Rolex)...but at least you only paid $25 for the watch. All I can say is that it is worth it to go buy UGGS from real dealers. Sad, but true.

    0 Votes

apology

Hello all!
I know many people have been scammed by ugg boutique. And it is very unfortunate.

However, I would like to recall the contact information that I had originally posted...
Bryon gibson and alba trading are not at fault... So please do not contact him/them.

I apologize for accusing the owner of the domain, not the owner of the website.

Hopefully, justice will be served for the owners of this company but just to re-iterate bryon gibson and alba trading are not responsible. Alba trading is a legit, distinguished company; therefore I apologize.

FAKE SHOES

i ordered a pair of uggs from this website and NEVER recieved my tracking number. Then everything on the website was expired. I then recieved my package which was shipped from somewhere in china. The website never said it was coming from there. I opened the box and they looked so fake. i tryed to contact the website and all i got was an email asking for my order id then they havent wrote back since i told them shoes looked fakee !! what should i do ? i want my money back ... HELP if you kno where to go for my money backk

  • Kk
    kkmc Apr 14, 2009

    I whole heartedly agree, same thing happened to me. Does anyone know how to return these ugly fakes. I am hitting many road blocks.

    0 Votes

fake uggs

I also purchased a pair of UGG boots from this website with the impression that they were authentic. When...

scam

So in November I ordered these boots for my daughter. Product arrived. My other daughter had recently bought UGGs from Nordstrom so there was no doubt that the boots rec'd were not the brand name Uggs that this web site clearly intends you to believe they are (though if you dig way down in there website (by which time most people would realize they weren't legit)) there is a disclaimer that they aren't made by Deckers that some purists may realize is a tip off. Regardless the Ugg Boutiques boots are no where near the quality of UGGs. And they reeked of something awful. I finally got some instructions to return the boots to a Canadiam PO Box. Then no response. After many attempts, EternoMedia sent an email saying boots were rec'd and full refund will be issued.

Well that was over 30 days ago and nothing has happened. No response to 6 or 8 emails sent. I've noticed that "eternomedia.com" is no longer a valid web address. Have to say scam. Probably up and running heavy during holiday season. It is not just the money. We need some tough international internet sale laws to keep underhanded businesses like this out of the market.
Ripped Off

fraud

This site is a fraud, I ordered boots from here weeks ago and no product. None of the tracking codes are...

fake uggs

I ordered the classic tall us for ugg shop usa- not until my order was complete and my paypal indicated that the merchant name would reflect Rise Beauty LTD did I get suspicious. After 3 weeks I called- the so called service center number which is a generic recording and not a business. I then sent an e mail to [protected]@gmail.com I reeived a response with a ups tracking number, I immediately felt relief- however this was only temporary-The package came to today from Shanghi China- The boots are fake but have all the registered trademarks in the right places...the two giveaways were the glue and the extremely stiff sole. Also, there was no UGG box lid or booklet, however the UGG care card was included and an additional natural foot liner? Bottom line for me is trying to stop the payment and return the merchandise. When it comes to buying uggs on line you really need to know your retailer to ensure that you are getting the genuine ugg product. After years of internet shopping, this is my first real lesson in fraud. Oh and by the way, the website is no longer available...lessons learned!

  • Ma
    maureen Feb 27, 2009

    i am going through the same thing right now, although i do not have the boots yet, but they did deduct the money from my bank account. were you able to return the boots and get a refund?

    0 Votes
  • Sn
    snurrie Mar 10, 2009

    the same thing just happened to my sister. she was s-c-a-m-m-e-d in Canada, where the website is http://www.uggstore.ca. "RiseBeauty, Inc." comes up after you click to purchase. ...the uggs also came in a crumpled up plain box, with a return address in chinese. there is apparently a return allowed within 7 days, but no return address. if anyone knows of a return address, please post it. i doubt there is one... BUYER BEWARE.

    0 Votes
  • Li
    LilMeg Mar 30, 2009

    I also ordered from this site and my boots came exactly as described above. They are definitely FAKE! I e-mailed and they did send me an address to return the boots, however it is kind of expensive to return them. They said they would refund the money upon return. The address is:

    Miss Liu (Shipping Dept)
    #117 - 983 Nong, Xinzhen Road
    Minhang Dist., Shanghai, China, 201103

    I hope this helps!

    0 Votes
  • Wa
    waki Dec 23, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Ordered from UGG Canada...still waiting after a month ! No boots, lots of tracking info.

    0 Votes
  • Sh
    shell.hofmeister Sep 30, 2010

    how do you tell them to refund your money???
    i have the same problem, i have the address to send it back, but how because they didnt give me a return sheet. HELP PLEASE :D

    0 Votes
  • Ma
    maryZtru80 Oct 13, 2010

    I order the boots at this website www.aussieuggboot.com.au and it was coming from china Shanghai...So fake and I couldn't contact the customer service...how can I get them return my money? Don't order from this website...Be aware...

    0 Votes
  • Ug
    ugg friend Dec 11, 2010

    This place has been a scam for the last 3 years and nothing has been done about it. Beware about shipping back the address is untrackable and very costly to send back and you will not receive a refund or a returned item. Citi bank spent a year trying to get my money back with no success. Uggs are never discounted and you should only buy from a Uggs approved site this was a $ 350.00 dollar lesson for us. Goodluck

    0 Votes
  • Jg
    JG Bakersfield,CA Jan 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I bought UGG boots from bootsnice.us (the company name said "UGG Store") and now I'm searching the internet trying to find an address to return them. Their website does not list an address or customer service number, only a "message" site. I don't know if they were fake (probably were) but they came in a crumpled up box via EMS. I sent several messages but my questions and request for address/customer service number were never answered. They replied a few times but they didn't answer my questions. They would say "OK" or "don't worry about it". When I received them they were the wrong size. After I sent an email (several times) requesting an address to return them they stopped replying altogether. The shipping label is written in Chinese. I'm in the process of getting the address translated. My bank can't try to reverse the charge until the boots are returned, can't return the boots without an address. BUYER BEWARE. Lesson learned. Pay a little more money locally and avoid the fraud and hassle.

    0 Votes

poor quality

I purchased a pair of so-called Ugg boots from this company.
They arrived in a plastic bag.
My daughter has now had them for a total of 9 days, and they are already coming apart.
I emailed the company to demand a refund- so far, no response.
What a joke- this company is bogus and these were NOT true Ugg boots.
They were made in China and again, extremely poor quality.
Buyer Beware!!!

  • Kr
    kris Dec 21, 2008

    Ordered a pair of slippers and was charged for them but have not received and it has been a more then a month.

    0 Votes
  • Ug
    UGGs Apr 22, 2011

    Just because they're from China doesn't mean they are poor quality. Real UGGs are made in China, but the materials are Australian. Also, I would never spend that kind of money on these shoes without either buying them from the true website www.uggaustralia.com or from one of their approved retailers. That being said, UGGs suck anymore anyway. They're cheap and flimsy and the leather rips really easy.

    0 Votes

never received order

I ordered a pair of chocolate brown UGGS for my daughter on Nov 16th for a Holiday present. I got a confirmation immediatley after ordering & it was followed up by a order number. I kept waiting every day for the boots to arrive. They did say that the shipping time would be about 14 work days, but this is horrible. My daughter is so dissapointed. I checked with my credit card company and nothing was charged. I tried to email them today at [protected]@uggshop-usa.com but the email failed. What is going on with this company? Before I order anything on line, I will do my research.

non dfelivery

Hi
I ordered ugg boots for my granddaughter as a christmas gift on the 2nd November 2008.The money was taken from my account on the 4th November 2008. I contacted them via e-mail early December & they told me that i was to be patient as they had shipped them on the 11th Nov & they were most likely held up in customs. I notified my local Post Office but they couldn't confirm this. So i waited patiently until late December when i discovered the web site was no longer available & my e-mails bounced back. I have since seen a lot of complaints about this site.
I bought another pair of boots as i didn't want to let my granddaughter down but fear i have lost $79 in the process.
I rarely shop on line & don't think that i will do it again.
Yours
Mrs.Doreen Daly
80.Homestall
Park Barn Estate
Guildford
Surrey
GU2 8JS
UK
joseph.[protected]@ntlworld.com

fake uggs

Well I am one of the many who has been scam by this company. I purchased a pair of chestnut size 8 boots. I...

uggs order

I order my daughter ugg boots for a christmas present on 11/29/08. I was assured at time of purchase that...

no merchandise

About a month ago I ordered two pairs of uggs for my daughters. After a week they still didn't come, so we just thought that it would take a couple more days. After about a month, they STILL hadn't arrived.The website seemed very legit and a non-scam website but I was wrong. It was a fraud! A couple days ago, I finally got my money back [$200] from the bank. It's better to buy the orginal priced ones so you know that you're getting the right ones. The Ugg Australia website is most likely the only authentic website. Buyers Beware! Know the authenticity of the website you're buying from!

  • Mi
    Michele Dec 17, 2008

    Uggshop-USA is a scam! I ordered boots for my daughter November 6. I received an email that the order was processed on November 8 and never heard from them since. I sent several emails requesting tracking info and contact info and never got a response. I tried to email my order cancellation and the website was no longer available. They were quick to charge my credit card for the merchandise they never shipped. BUYER BEWARE!!! Order from cozy footwear.com much better. You will receive your merchandise in 1 week.

    0 Votes

ugg

Ordered a pair of uggs from uggshop usa, they came like a week late was charged way earlier than that, when they finally came they were crumbled up in a shipping bag without any paperwork. they dont look like the real thing the ugg label on the bag is crooked, I think they are fakes. anyway they said they were out of au, but when I finally got a response from them via email they said to send they to china (if I wanted to return them). I called the actual ugg australia co. and they said that any site that uses the name ugg in it is not an authorized dealer. so there is my life lesson. might as well spend the money to make sure your getting the real thing

no merchandise/website gone

I recently placed an order for UGG boots with this website. I have not heard from or received anything from them. When I went to go check on the status of my order, the website is no longer to be found. No response to my email inquiry which is the only way to contact them. I had since called my credit card company to cancel my card. They had not thank goodness yet charged my account. I was distressed to read a similar situation as well.

  • St
    stvlr Dec 11, 2008

    I have found a whole net work of fraudulent sites geared toward Ugg boots because of their popularity. One thing they all have in common is that they never have a valid address or phone number. One must communicate via email and they may or may not respond. They will charge your card and you may not receive the product. The company is probably in Shanghai or Malaysia. After a period of time the web site disappears and they post under a different name. If you are considering buying these boots, check the "CONTACT US" section of the web page. If the site is fraudulent, they will definitely have all sizes and colors "in stock", but not really, and they will not provide a valid address or phone number.

    0 Votes
  • Su
    Sue P Dec 17, 2008

    I recently placed an order from the same company, UGG Shop-USA, on 12/1/08. I DID receive a confirmation e-mail. But no product has been delivered. Same thing...I found their website gone. And when I called my credit card company, thank heaven they had placed NO charge on my credit card. But everyone...BEWARE. I DID also have to shut down my credit card within the last couple of days. My credit card firm suspected fraudulent charges, and called me. There were charges on my credit card made in MEXICO. I live in the US, and have never gone to Mexico. Fortunately, the charges were all very small. The credit card company took care of them, and we've since shut down the card. But this is all very interesting!

    0 Votes
  • Am
    Amit Das Dec 18, 2008

    I ordered a pair of UGG boots for my daughter for Christmas at Thanksgiving. I have not heard a word. Their web site does not exist anymore. You cannot make any inquiries. In the mean time they have all my credit card info. I am amazed at this fraudulent site.

    0 Votes
  • Du
    duped Dec 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same experience. I ordered a pair for my niece for Christmas. I placed the order on the first of December. I have not yet received them. I, too checked and the website is gone. I got an email with an order number but nothing else. At the bottom of that email was an email address saying they could be contacted there. I tried that and got this response.

    Delivery to the following recipient failed permanently:

    [email protected]

    Technical details of permanent failure:

    DNS Error: Domain name not found

    I may be one of the lucky ones. I called my bank and they verified for me that my card had not yet been charged. And no other fradulent charges have yet appeared. Needless to say, I immediately cancelled my card.

    0 Votes
  • Lv
    lvbnbn Dec 23, 2008

    PLEASE go to the FBI (www.fbi.gov) website and make a complaint on this website. There is a place specifically for internet fraud. They will notify the appropriate jurisdiction where this person was set up. If enough complaints are made, then they surely have a bigger case. I was ripped off as well.

    0 Votes
  • Ab
    Abby Jan 02, 2009

    I too was sucked into to the "Free Shipping, All sizes in stock, $109, ships in 14 days etc..." I placed my order with UGG Shop USA on 11-6-08 and was billed 11-10-08. After 3 weeks, I emailed...no response. I later received an email stating their web address had changed. I checked it out - still there. I emailed 3 more times and still no response. Looked for the website today - GONE! The week before Christmas, I took my daughter to the mall and was going to just buy her pair and send the others back when they arrived. The store clerk told me that UGGs were back ordered and that nobody could get them. So, I didn't worry, I figured it was the same for UGG Shop USA. Now I know! They are a SCAM! I contacted my credit card and they are handling the matter.

    0 Votes
  • Rs
    rschneid54 Dec 25, 2009

    I ordered 2 pair of ugg boots for my daughters for Xmas from Ugg Shop with a internet address of www.uggclassboots.com That was on 11/10/2009. I was billed on 11/12/2009.

    I thought it was odd that they billed me through paypal which did come through to my bankcard as entered. The confirming email I received said paypal but I saw the debit come through on my bank card and figured everything was alright.

    A few weeks later, I received both pair of boots. Since I've never owned a pair of uggs, I didn't notice anything odd except there was no order form included in the shipment. The boots came through the post office and I had to sign for it. My postman said it came all the way from Japan.

    I wrapped them immediately for Xmas. Today they were opened and the kids didn't like the color they received. I pulled my email confirmation and entered the site I ordered from. It was gone. Then I found the complaints. I was billed $83 each totally $166 U.S. dollars. They are probably fake and the kids will just have to live with the colors.

    I'm so sorry for those that were scammed out of money. At least I received some boots that will probably fall apart within a month. The kids don't know the difference and I'm not going to tell them because I always preach to them "If it's too good to be true; it is!"

    [email protected]

    0 Votes
  • Na
    nashanta Dec 14, 2010

    Reading you comments makes me so angry! I got my partner to order me some of the bailey Button short style boots online Dec 8th 2010 for my birthday gift and we like all of you thought that the price was very good at £68 no delivery charge, we thought something was wrong when we didn't recieve a confirmation email. Thinking that as its the states may take a few days to process it would come through, but it hasn't and the money came out his account with the name xia men ruitu indu as the charge name! no company name nothing! I Think if we all get together action can be taken on this please feel free to contact me on [email protected], or if any of you know a complaints board that can help us please let me know!

    0 Votes

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