The complaint has been investigated and
resolved to the customer's satisfactionResolved UDR — don't rent from any of udr properties
resolved to the customer's satisfaction
I rented from this company and it was a living nightmare. They care nothing about you. All they care about is keeping a unit occupied. I wrote letter after letter, called the police on numerous occasion because of noisy tenants and I was told I needed proof that they were noisy. The tenants below and beside me slammed doors all hours of the night and played very loud music and the rental office did nothing. Very thin walls, you can hear your neighbors talk. They billed me for .09 cents after I always rounded my water bille UP to the next dollar. I finally asked to be let out of my lease. Then the kicker. They tried to charge me $100.00 for a satelite dish that was there when I moved in. They put my notice to vacate on the noisy neighbors door. They won't respond to calls or emails. I went to the regional office in Alexandria after moving out and the satelite ordeal and the regional manager Scott Hobbs would not come out to speak to me. Jerome Best and his assistant Antoine at Dominion Lake Ridge are the worst. I thought I was the only person there with problems. I have spoken with neighbors and they are moving to due to poor customer service. One neighbor is being charged for water damage because the valve on the toilet broke overnight while she was sleeping and they said she dropped the back of the toilet top on it. The toilet top popped off due to the pressure when the valve broke. She had complaints about the same noisy neighbors as they would leave my building and go above her and make noise. And I needed proof. Don't move there. Don't rent from any of UDR properties!!! You will regret it.