The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
UAE Flowersbirthday flower bouquet

A
This review was posted by
a verified customer
Verified customer

I ordered an expensive bouquet basket of flowers from this firm for my wife's birthday. On the day of delivery a large number of the roses were noted to be dying - these were taken away and replaced. % days later some 80% of the flowers (Lilies and Roses) were dead/dying. I had personally ensured that the flowers (green foam) has kept moist and the flowers were in an air conditioned room.

On complaining by email I received arrogant responses all of which were unsigned by an employer.

I highly recommend that anyone wishing to purchase flowers in Dubai do NOT use UAE Flowers - use someone else.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • UAE Flowers's response · Apr 29, 2017

    Dear Sir / Madam,

    Sorry for the inconvenience caused . We disagree with the above complaint, reason being we deal with fresh flowers and fresh flowers are being imported from Holland, Kenya and other places and not grown in the UAE. Being the fresh flowers, roses last for 3-5 days, lilies and other flowers last for 5-7 days if kept in normal room temperature and if kept in a temperature of 8degree or less, then they last for 10 days and more . The arrangement which was order by Mr Alan was a basket arrangement in which flowers are being cut and arranged in the floral foam, which needs to be watered every day so that flowers last long . As per him he kept the foam moist and as confirmed by him the flowers lasted for 5 days . Still he is not satisfied, we will be sending him complimentary flowers(lilies) from our side and have already informed that they will last for 6-7 days, if the stems are cut everyday and water is being changed every 2 days. Hope Mr Alan find this solution satisfactory .

    Regards,

    UAE Flowers

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