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Twin River Casino Hotel
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Twin River Casino Hotel
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www.twinriver.com
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2.3 12 Reviews

Twin River Casino Hotel Complaints Summary

4 Resolved
8 Unresolved
Our verdict: Engaging with Twin River Casino Hotel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Twin River Casino Hotel reviews & complaints 12

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12:03 am EDT

Twin River Casino Hotel Stinkin rich slot machine

I deposit 10$ on slot and the lady next door, said it was her daughter slot machine and she had 20$... She was having a fit... I apologize multiple times and I asked and young lady next door if it was her or her sister... She just mumble... So the best resolution was pressing the service button. She called me stupid for pressing it.. He came and acknowledged her comments first and went said its ok.. And she misunderstand... But it was totally b.S. And it does not give you the right to judge person. She was very condasending like i'm steal her child money... The tech guy came in and was on her side of course without acknowledging my prospective. He assumed that person. Was right. I just give up on hope and gave on my 10$ and said god bless you to the lady... I am highly disappointed... There multiple occasions I encounter miserable bad behavior at twin by twin river...

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9:44 pm EDT
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Twin River Casino Hotel geese poop

How can you have a beautiful new hotel, and have geese poop all over the grounds where you have to drag your luggage to get into the casino..you cant tell me you cant fix this problem..this is not a way to welcome your guest...

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7:51 pm EST
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Twin River Casino Hotel no hotel parking

no hotel parking- have to carry luggage from parking lot through casino then turn left and walk down this long hallway to hotel lobby. -no seating for handicap or elderly down this long hallway. architect did poor designing. should have a people mover like Foxwoods Casino .I asked for a handicap room hoping to get a low bed and was told all the beds are the same height. I had to get a step stool to get into bed. Then all computers went down for about 3 hours or more. You couldn't get any money and the machines would not take your winning tickets. I came all the way from Ct. for this aggravation. never again nor will I recommend it to anyone. The Ladies bathroom in front of casino on the North side was filthy.
the afro american woman who works in the cashier window was very arrogant when the line of people was trying to collect from their tickets. Nov. 1st 2018

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Update by bigred45
Nov 04, 2018 7:54 pm EST

try to cater to elderly and handicap much better

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Is Twin River Casino Hotel legit?

Our verdict: Complaints Board's thorough examination reveals Twin River Casino Hotel as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Twin River Casino Hotel stands out for its commitment to quality and security. Clients considering Twin River Casino Hotel should delve into its customer service record to gauge compatibility with their expectations.

Twin River Casino Hotel earns 96% level of Trustworthiness

Perfect Trust Endorsement: Twin River Casino Hotel achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Twin River Casino Hotel. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Twin River Casino Hotel has registered the domain name for twinriver.com for more than one year, which may indicate stability and longevity.

Twinriver.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Twinriver.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Twinriver.com you are considering visiting, which is associated with Twin River Casino Hotel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Twin River Casino Hotel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Twin River Casino Hotel's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • That one twinriver.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Twinriver.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The twinriver.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
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10:07 pm EDT

Twin River Casino Hotel customer service

I camp to Twin River on 10/25 by an invite to the buffet dinner not expecting to much as it is a comp event. I have been a operations director in the food and beverage area for over 30 years and all I can say as to the way we were treated by your staff was to say the least appalling the person who seated us was very pleasant, helpful and professional. The reason we get invited to these events is because we spend a good amount of money and time at Twin River. We went over to the buffet on the back left hand wall and there were 4 of us one of our party couldn't find his little raffle ticket given to him. We were never told we needed to keep this ticket to give to the sever at the buffet in order to get the shrimp portion of the buffet I had my ticket and was given the last of what was in the pan scraps all broken up bits of shrimp served to me in a french fry paper boat really why not just place the shrimp on my plate? then My friends wife explained to the server he didn't have his raffle ticket as no one is telling customers they need the ticket the girl actually told her it was their problem and to go find a manager and then took the pan from the warmer and walked away talking out loud how she didn't need to deal with this s*&*(&t not today or any day and my friend was nothing but nice to her and looking for direction on what to do. We just let it go sat down and ate our meal. Food was what we expected not the quality but this is totally not the issue here. We then get up and leave as we were walking out we were having a conversation together and were not looking as to were we were leaving from and we walked out the exit I guess and the man at the door in the suit jacket actually had the nerve to say out loud to his co-worker 4 people 2 signs guess they cant read. Are you kidding me insulted not once but twice and to this level there are many new options now open to not have to come to Twin River with much better player comps and treatment. Plainridge treats there players as if they were the Kennedy's compared to the treatment we received there this evening which was to be a nice evening rewarding us for being loyal customers. By far the worst customer service, Food Service and training I have seen in a long time OLD Country Buffet was better and they are out of business.

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1:00 pm EDT

Twin River Casino Hotel management

I used a ATM machine at twin river casino to withdraw $1200.00 I didn't get the money but it charged me the $1200.00 plus a $5.00 fee. At no given time did anybody whatever at twin river attempt to help me in any way, shape or form. In the long run, I contacted chanel 12 news, who in return put the fear of God into the disrespectful, rude and ignorant staff at twin river, and got me my money back. If nothing illegal was going on, why did they give the money back when chanel 12 called? My advice to anyone who goes to twin river, and has any kind of problem whatsoever, contact the state police or chanel 12 IMEDEITLEY, IT'S the only protection you will have against the dirty animals that run twin river casino.

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1:50 pm EDT

Twin River Casino Hotel security

The first thing you should notice when you walk through the door there is no security. People are allowed to bring their own alcohol. People are allowed to wear flip flops, and people are allowed to bring their own food. This should tell you what kind of place it is. You walk through the casino and all you see is people with their bare feet up on the machines (disgusting), and people banging the hell out of the machines. You go to the mens room, all you can smell is marajuna and the sound of people snorting Coke. These people know that there is no security WHATSOEVER to stop them. You try to relax at a machine, at least 10 people will try to bum cigarettes or money from you, again, no security. You have better odds of getting robbed in the parking lot than winning on a slot machine, again, no security. Management is aware of what goes on but their too ignorant and disrespectful to help any respectable person out. It only takes 1 visit to twin river for a decent and respectable person to know never to go back.

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6:51 pm EST

Twin River Casino Hotel Casino

I agree with the several other writers on the complaint board. Twin River is the WORST casino. They do not pay out at all! Go to Foxwoods if you actually want to win anything, or at the very least, you'll at least break even. Twin River is HORRIBLE! Save your gas and your money. The place is a joke. Tightest slots in all of New England! That's the truth!

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5:44 pm EDT

Twin River Casino Hotel Disgusting

What a joke of a casino. Filthy, disgusting, nasty smells. Bathrooms are

unsanitary, urine everywhere, blood on floors and walls, toilets not flushed, used paper all over the place. And as far as the slots, they are just as dirty and disgusting. WOW, what a sewer hole. Never Ever going back again. Your commercials say it is a world class casino? That's a joke. More like a world class cess pool. GROSS! World class casinos are Foxwoods, Mohegan and MGM, something twin river will never, ever, ever be. P.S. If you do decide to check out twin river, please, get a tetanus shot first.

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8:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Twin River Casino Hotel Free Play

I am disgusted on howd you are using your free play. I have not received any in over six months. My girlfriend only went when I did and she spent the same and she receives $20 and I receive nothing but flyers. How disgusting!

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6:00 pm EST
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Twin River Casino Hotel - Low payouts

Of course every Casino has losers and we know that but I must say out of all the Casino's I've been to Twin River pays out next to nothing. The highest payout I've seen there is around $4000. You might think that's a great payout but for a Casino that is very very weak if that's your highest.Your chances of hitting it big at this Casino are slim to none...

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2:32 pm EDT
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Twin River Casino Hotel Amateur Night

Was just at Twin River...had (what I thought was) alot of points on my card since I've been there at least 25 times...turns out my points only accumulated to around $30.00...this place is pure amatuer night...2 of the 3 atm machines in a certain area were broken, every 15 minutes or so this very annoying announcer with probably the most annoying voice ever is yelling at you to sign up for a players card, you can't get a free drink (unless you want to drink soda), the waitresses walk around yelling "drinks"...very unclassy place, not sure what they are thinking and of course the machines are very obviously calibrated to not pay..this was my last time, bring abck the old Lincoln Park with the very cozy bar in the non-smoking area where you could get a sandwich, play keno and just enjoy...this place now really sucks...

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jime bob
,
Nov 02, 2008 4:21 pm EST

Twin River is aweful. It is worth the extra ride to foxwoods. I have never won anything at the River. Biggest gambling joke on this planet. They can't even tell you what the payouts are on the machines like a normal casino would. All I know is that they give 60 percent of income to the state so that doesn't leave much to pay out to the people playing slots now does it. That means that 60 to state about 30 in their pockets so 10 percent goes back to the payouts. So their is your odds folks 10 percent. Which is why they won't tell people what the payout percentages are. Most machines at foxwoods are like 90-98 percent. The comps are also another big joke. I threw my card away because the 900 points I have earned playing there weekly for 1 year are worth nine bucks. I have made 500 points at foxwoods which is worth 500 dollars playing 1/4 the times and spending the same exact money. I am done with Twin Rivers and will always take the extra ride to foxwoods and I suggest you do the same unless you want to take that 10 percent chance.

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3:02 am EDT
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Twin River Casino Hotel Can't win

There is absolutely no sense thinking you are going to get lucky at Twin Swamp. Just like they loosened up those machines when they opened the new room last year, they have tightened them down as much as they can to try to "stay open." The place will never close as it brings in a ton of cash. The state is far too greedy at 61% of the take and the real cause for "failure". I recommend everyone avoid this place until things gets financially straightened out. I feel bad for all the employees that have lost jobs and more that probably will.

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Michael Goucher
, US
Jun 19, 2017 9:26 am EDT

Although a commonly known fact, the idea that slots can be "set" to pay out according to any formula, and not some random algorithm, is deceptive to the customer and misleading at only the least. If you think slots are favoring the house more than you, you're right! But a 90% house / 10% customer split should be investigated by whatever governing agency looks after consumer interests. (I tried researching, they hide it well! That means a lot of people along the food chain - A LOT! - are siphoning off money, and that was probably how the casino earned political backing for its creation. Ask a lawyer) The only way to fix such unfairness is JUST DON'T GO! And, organize a boycott! At the very least, change your game. Play cards. Bet horses. Try roulette. Here's a footnote -- as a Vietnam-era GI I gambled in Vegas on several occasions. One Saturday afternoon I was playing a half-dollar slot (they weren't digital or electronic then) and this machine started to pay me like crazy. I went from a GI with a $79 stake to winning over $2, 000 and getting free drinks to boot! I had a buddy mind the machine so I could get that cash (the machine ran out of coins), and some fellow with a tool box comes along, slides the machine out on rails, and makes "an adjustment" and that was it for the day. I put $150 back into that machine and never won again. Fortunately for me, I was ahead of the game and saw the "writing on the wall" as the saying goes. I took the rest of my bonanza and enjoyed Sinatra at Caesar's! As the Kenny Rogers song goes, "You gotta know when to hold 'em, know when to fold 'em!"

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Anna Quirini
Warwick, US
Sep 02, 2014 9:57 pm EDT

If you are going to have bingo games hire people that know what they are doing. Was there when some one yelled bingo right near a worker the next person yelled, they both won. The first person should have won that bingo alone. So unfair. And also I was at your lobster dinner as a guest on Sept. 2nd. the lines were so long we were asked to get at the end of the line the person I was with was handicapped.
So we decided you could keep your lobster dinner, it was not worth it. We will be going to Fox Woods where they know how to play bingo and where handicapped people are treated with respect.. Anna Quirini

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JBN2
Pittsburgh, US
Jun 22, 2011 3:23 pm EDT

I am angry because I found out that the casino can set the win rate to never win or win a lot. I had no idea about this. It is not fair. I thought I was playing with a good chance to win. I am interested in a class action lawsuit against Rivers Casino. If no one want it, I'm filing a suit personally. It's a set up to take people's money.

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twinriversucks9989
Providence, US
Jun 01, 2010 10:07 pm EDT
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Twin Swam is asinine, they take give bak 60 cents on the dollar and your lucky to win more then 10 dollars. Every time I hit I would have to be playing max bet to hit anything substantial and at foxoods I could be playing a nickel and win 40 50 dollars like nothing. twin rivers is a joke and they show even much so as they charge people for drinks, it is a bs thing, how they charge people 1 dollar for a drink that cost the casino 2 dollars for a huge bottle water it down with loads of ice and make 400 to 500 dollars on drinks a night. Whats the point when some person puts that into a machine. Its a ridiculous charge just like there establishment. They better do something quick because I have seen a big decrease in people since going and it is not looking any better.

Foxwoods is on the agenda next time I wana go gamble. Fuc Twin River

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steven richards
,
Nov 14, 2008 9:49 pm EST

Actually, I do win money here, but it is usually $5 to $10 sometimes. I used to win $100 and get lots of coupons for $5 to $5, 000 every few months. I also used to get hats, T shirts and cups and mugs. Since Twin River came to be, all that disappeared. I was told you have to play and lose to get he perks now. The lines used to be backed out to the doors when I was getting my coupons cashed in. I asked other players and they all say they do not win there, but did not quit like me. So why should this place pay out? Their hold is actually 75% and the state gets 61% of the remaining 39%. Food is $10 and above, except for coffee at DD. They do have free smoke for your enjoyment.

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bettye
,
Jul 10, 2008 8:06 pm EDT

where is twin river casino?

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Contact Twin River Casino Hotel customer service

Phone numbers

1877 827 4837 +1 (401) 723-3200 More phone numbers

Website

www.twinriver.com

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