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2016 ford escape is piece of junk and service is very bad
We bought a brand new full loaded Titanium Ford Escape on November 17, 2015. Since the very first week we had had issue with the remote started now working. We took the car for repairs 3 times between the day we bought it and January. Each of the 3 times the car was left there for a full day for repairs. Every of the 3 times TWIN HILLS FORD told us they fixed the remote starter but every single we took the car the problem still existent. However the 3rd time, when they changed the antenna, it messed up the sunroof.
The sunroof will open randomly when we start the car so now we have additional issue on top of the initial remote issue.
On Feb9th, we dropped off the car for the 4TH TIME, at the dealership to fix both issues. The car was left there for a whole week to get fixed. When we picked up the car on Feb 18th when the car was supposingly fixed but right when we got home we noticed both issues were still there.
So on Feb 23rd, we dropped off the car again for a 5TH TIME at the dealership for repairs. Now they want to tear everything apart, the sunroof, the harness and disconnect the computer...apparently this is what Ford Canada engineers/techs are telling them to do.
Now you can imagine, our fear and frustrations with both the dealership and Ford Canada..just because of the fact that we took it in to fix the defective remote starter and we ended up with more issues and now they want to tear the car apart ...what will result from that.
Anyway the car is still at the dealership since Feb 23rd...that is 17 days it has been at the dealership.
On January 29th, we contacted Ford Canada, been dealing with a customer service manager since then but until today she has been of no help and Ford Canada has done nothing to help us. All we have been getting from everyone is the run around. They don't return phone calls. Basically no one care, we are still without any car and yet they are still full payment (which was for a full loaded Escape) from our bank account every month for something that they sold to us that was defective and worse for something we don't even have.
I want everyone to know and be aware... you all be the judge what would you call that, ripped off comes to mind...we are burned out from calling them and trying to get them to give us a brand new Escape that is not defective or even get out of the lease.
Is Twin Hills Ford Lincoln legit?
Twin Hills Ford Lincoln earns 91% level of Trustworthiness
Perfect Trust Endorsement: Twin Hills Ford Lincoln achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for twinhillsford.dealerconnection.com can be seen as a positive aspect for Twin Hills Ford Lincoln as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
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Overview of Twin Hills Ford Lincoln complaint handling
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Twin Hills Ford Lincoln contacts
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Twin Hills Ford Lincoln phone numbers+1 (905) 884-4441+1 (905) 884-4441Click up if you have successfully reached Twin Hills Ford Lincoln by calling +1 (905) 884-4441 phone number 0 0 users reported that they have successfully reached Twin Hills Ford Lincoln by calling +1 (905) 884-4441 phone number Click up if you have UNsuccessfully reached Twin Hills Ford Lincoln by calling +1 (905) 884-4441 phone number 0 0 users reported that they have UNsuccessfully reached Twin Hills Ford Lincoln by calling +1 (905) 884-4441 phone number905-884-2005905-884-2005Click up if you have successfully reached Twin Hills Ford Lincoln by calling 905-884-2005 phone number 0 0 users reported that they have successfully reached Twin Hills Ford Lincoln by calling 905-884-2005 phone number Click up if you have UNsuccessfully reached Twin Hills Ford Lincoln by calling 905-884-2005 phone number 0 0 users reported that they have UNsuccessfully reached Twin Hills Ford Lincoln by calling 905-884-2005 phone number
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Twin Hills Ford Lincoln address10801 Yonge Street, Richmond Hill, Ontario, L4C3E3, Canada
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Twin Hills Ford Lincoln social media
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