ComplaintsBoard Language Learning Tutoroo Lesson refunds

Tutoroo review: Lesson refunds

Selin Su Yegit of EE

Feb 05, 2026 7:49 am UTC

Resolved

Replied

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I paid for 2 1.5 hour long face to face lessons. My tutor refused to give me the lessons as she said she does not provide this service face to face but the system has it available. The system took my money without even asking me to register so now I cant even open an account and connect it to my email to use it. When I was asking for a refund I got completely ghosted. I do not even want to use this platform anymore. I just want my money back however the customer service has consistently ignored my messages and there is no contact number to call and ask for assistance

Claimed loss: 72 euros

Desired outcome: refund of full 72 euros

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Tutoroo response

Mar 01, 2026 11:20 pm UTC

Tutoroo customer support contacts

Phone numbers

+65 92 461 794

+61 490 186 995

Address

101 Cecil Street 18-12, 069533, SG

Website

www.tutoroo.co

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Hi Selin,

Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration.

After reviewing your case, we would like to clarify that we are unable to offer a refund, as there are available tutors for your selected language. At the moment, Tutor Mauro, Tutor Alberto and Tutor Carmen have responded to your inquiry and are available to proceed with the lessons. To avoid further delay, you may start your lessons with one of them.

Please be assured that we do not withhold payments. Your payment remains safely on your account and can be fully used as credit toward lessons with an available tutor.

We are here to assist you in arranging the sessions as smoothly as possible and would be happy to help you get started right away.

Best regards,
The TUTOROO Team
www.tutoroo.co

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Tutoroo Contacts

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Contact@tutoroo.co

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twitter_15553091654340@twitter.com

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Tutoroo address

101 Cecil Street 18-12, 069533, Singapore

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Oct 31, 2026
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