I paid for 2 1.5 hour long face to face lessons. My tutor refused to give me the lessons as she said she does not provide this service face to face but the system has it available. The system took my money without even asking me to register so now I cant even open an account and connect it to my email to use it. When I was asking for a refund I got completely ghosted. I do not even want to use this platform anymore. I just want my money back however the customer service has consistently ignored my messages and there is no contact number to call and ask for assistance
Claimed loss: 72 euros
Desired outcome: refund of full 72 euros
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