to whomever it may concern
I made a reservation for the 25th of December for my partner and I
It was our 14th anniversary and i wanted to surprise my wife with a luxury getaway
check in was a breeze the room was big and spacious but cleanliness didnt seem to be on the cards
The bathroom and shower floors were dirty, either because of someones dirty shoes or a dirty mop was used .
the one insect my wife is scared of is spiders and that seemed to be the order of the day
1. spiders and webs under the umbrella
2.spider and webs on the blinds by the coffee station
3.tiny spiders walking amoungst the pillows on the beds
4. spiders and webs on the corners of the toilet and on the blinds
ordered and paid for a platter of seasonal fruits which didnt live up to my expectation. bananas, apples, and pears are all year round fruit,
remember i paid for this already but i was given a call from reception to ask if im going to pay by cash or card when i check out, .
could they not pick up that it was already paid for
mangoes watermelons berries etc are seasonal and that is what i was expecting
breakfast was ok but please tell the staff to pay attention to all patrons. as thee only indians there we felt abit out of place and had to go looking 3 times for someone just to bring us ONE cup of coffee
check out was not grand as we had to wait for a golf cart for 30 min but that was expected due to influx of people checking out
receptionist was on a call and just gave a thumbs up sign when i went to leave my room card. we waited for her to end the call so we could tell her about the room condition and all she said I will let house keeping know
For the price i paid, which was alot for me this time of the year ( we booked a suite room 215)and for the rating of this hotel i expected so much more. i really wanted to spoil my wife but she spent the night in fear that something is going to bite her.
It will be appreciated if something could be done about this and if someone could get back to me
thanking you in advance
Good Day Tsogo Sun - SHA Santam Partners. Your email and the attached MS PDF Document Dated 8 July 2020...
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