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I saw a advertisment for sensa on the computer that looked good, and they said try sensa free for thirty days and if it doesn't work send it back for a refund so I did, I called them to cancel after two week and the rep said to give it a little more time and then if it doesn't work call and cancel, so I gave it a little time and it just didn't work for me, now I take care of my mom who has alzheimers and it keeps me busy, anyway I forgot about calling and cancelling the sensa until I got my credit card bill, then I called them right away to cancel sensa and they wouldn't let me they said it was because it was past the thirty days, I told them what happen, and that I still have the product in it's original package ready to be sent back to them, they still wouldn't refund my money, I told them that I never authorized that charge of $98.72 that they never sent me anything reminding me that the time was going to be up in a few days and that they were going to charge my credit card, which put me $109.00 over my credit card limit. I think they are unfair, and they take advantage, they take advantage of someone forgetting or something, they would not return my money! It is unfair, what does it matter if I return it then or now? it has been sitting in a box I only used barely any of one container there is still another one unopen. THEY ARE MAKING ME PAY FOR A PRODUCT THAT DID NOT WORK FOR ME ! And they say they guarantee the product will work, and it didn't for me, so I should get a refund on just that, their guarantee!
The complaint has been investigated and resolved to the customer’s satisfaction.
I received sensa and when I saw that the 30 day free trial was a 60 day pay plan I sent it back. Two momths later my credit card was charged 89.88 and I am astill fighting with them to get it back. I am now going to contact the U.S. Secret Service t report credit card fraud and the Attorney General in Ohio to report
marketing fraud.
John
Bedford Ohio
I am sorry some have lost money but I do thank all of you for posting the info. I won't waste my time or money on sensa.
I got a nasty call from some chick on this same topic. She was calling cause they couldnt bill me as I had given them a card with only a limited amount of funds on it, which I regularily use for online purchases.
I told her I was not sending a damn thing, as I didnt plan to use it more, as I hadnt seen any results.!
Your credit card company should assist you with this matter, anytime you are dissatisfied with a product or did not receive a product within your means or the way it was advertised you have the right as a consumer to notify your creditor. You can file it as a disputed or unauthorized charge and go from there. I hate the fact of the pay your shipping get the product free offers because the consumer does not know that they have signed up for an auto ship program and the thing that pisses me off is that they auto ship the product before 30 days elapse.
I tried it and I must admit, I was hoping it would work as promised. Unfortunately, it didn't. It did NOTHING! Well, it did eventually make my debit card loose some weight. About $98.72 to be exact. When they tried to reduce the weight of that debit card another $98.72, I took that card off the Sensa Diet! Just another, "You knew the terms of the free trial" scam. How pathetic. What a business plan THAT is!
I agree with the complainant. Sensa is very unethical in their business practice. I called and canceled but they have "no record" of my call. So I canceled after I was charged on-line to have the documentation to prove I canceled. To trial this type of product in 30 days is ridiculous- it is a means to an end...the almighty dollar! I have heard many complaints against this company but yet they continue with their practice of ripping off the consumer so I have taken my complaint as well to the companies they have pictured on their web site. I would encourage anyone else to do so as well.
Although I agree in concept with BethanyLynn, I do empathize with you IngI96. It's unfortunate that you get penalized for being nice or non-confrontational in today's culture. If your original request is to cancel, they should honor that instead of attempting to persuade you to let it get closer to the no-cancel date.
Therre is this angle - If it may take up to two-weeks for the product to start working, then they should disclose that on the packaging before starting you on the trial period. Failure to do so conceivably opens the door for a misrepresentation of the product.
If, on the other hand, the product should work right away and doesn't need two weeks, then their request to give it more time is baseless and only serves to create another roadblock to your cancellation request (now you have to remember twice to call them and cancel - wth?). That's predatory, unfair, however you wanna spin it.
Best to you, if you can't convince them to refund, I'd think your only recourse is reporting them to the BBB, which I tend to think is about as useful as a snow scraper in Yuma.
I've gotta say, I, m not convinced the company is the one at fault here. You knew that if you failed to call and get the order stopped before the given date the money would be removed from the designated account. My opinion is also that the first time you called to return the product, it is your own fault if you allowed yourself to be convinced by the SALES rep to 'give it a little longer'. After all, it is their job to get you to pay them. They also cannot be expected to pay for the fact that you forgot to call back for WHATEVER the reason. It's unfortunate that these products are usually set up to be sold this way, but in this case I don't think the company is to blame, after all, they are a BUSINESS out to turn a profit.