Sensa review: Cheating comsumers 48

Use all recourse's when you are dealing with this company, keep copies in a separate folder (if possible). Then you can print it out for complaints to your state attorney general and the state where they are located at AG's office, consumers complaint branch. Also the United States Attorney General office in your area of your state, since there advertisements goes across state lines let the office, know this is a complaint of record for there files.
This way they can collect complaint's, as the file expands, at some point there will be plenty of consumers raising issues that it will be worth while to start a investigation of this company.
AGs office like Texas will not handle individual complaint's. Only mass deceptive practice's. For other states, you will need to check and know there law system.
To intimidate the bad guys (If you like, not totally advised. I like to let the bad guys be surprised when marshal's show up with service of process to serve them.) you could send them [if you have there address] copies of your complaints to all parties you complaining to. Hope this helps and is informative for you.

MY COMPLAINT IS JUST LIKE THE PREVIOUS ONE. i RETURNED MY SENSA BUT THEY SAID MY RETURN LABLE HAD EXPIRED SO NO REFUND. THIS COMPANY NEEDS TO BE SHUT DOWN. THANK YOU MAUREEN LIMES YUMA AZ

I agree with Jols they are very clear you have to read the fine print because nothing is free. What some people fail to realize about this product like most is you have to exercise and diet. Everyone is always looking for a "magic" way to lose weight without having to do any work. It doesn't work like that you can't use the product and still eat fast food or fried food or horribly unhealthy or eat 4000 calories a day and sit around and expect this or other products to work. I am not saying that is what you did but I have seen people do that. Also it is not up to the company to remind you to call them to cancel at all. It is written out very clearly on how long you have to return it they state that for a reason. I personally don't think they owe you anything. It was up to you to call and cancel not for them to call you and remind you. Always read the fine print and always check how long you have to return a product and what the Company's return policy is. Should have read it more carefully its your fault not the company

DACA EXISTA CINEVA CARE A INCERCAT SAU A FOLOSIT PRODUSUL SI CE EFECTE NEGATIVE SAU CONTRAINDICATII? CA EU AM FOLOSIT SI AM RAMAS FARA PAR AM CHELIT.

My experience has been exactly the same as most of who have posted here. Went for the free trial, used the product with no success for 30 days and now I have two charges of 96.92 each posted 26 days a part on my credit card and more of a worthless product. I didn't realize I was agreeing to an auto ship program. Yes, the very fine print racket. Sensa is just another sleezy internet based company that deceives and rips off customers.

Wow! With all these complaints I wont't be trying this product.

Tried Sensa for the 30 day trial... no success. There is a link on the website to cancel. They offered to extend the trial for an additional 2 weeks without any additional charges so I selected that option. Two weeks later, no weight loss. Attempted to cancel again - I was offered an additional two weeks. Nope, I'm gonna cancel. New offer pops up to get the product for 40% off retail. Nope - I chose to cancel. Another offer pops up for 50% off retail - it also says - if you do not chose this option, you will not be offered it again. That's OK, product is not working, I'm sending it back. Yet another offer pops up "keep trial at 60% off. They sure are persistent. I did cancel and send the product back.

I have been on hold with Sensa for over 20 minutes trying to cancel my membership and deliveries. IT IS SUCH A SCAM !

I wish I would have researched Sensa more when I ordered my "try Sensa Free" trial, which cost me $257.83. Per the terms and conditions I agreed to when I purchased the product (which I did not read - what can I say, I was desperate to loose weight), they continued to bill me for my trial period and beyond. I was able (hopefully) to stop billing, and get it refunded for the second - 2 (or 3) month supply ($96.81) (as of my recent conversation with two of their "agents"), but I'm still out $160.52. An expensive lesson for me, especially considering that it put me into my overdraft protection. Learn from our errors, don't even try it.

I read this review when I was trying to find the phone number to cancel yesterday and originally was like oh no, I hope this is not going to be hard. But I never got any run around, I called and they answered and canceled it. All I have to do is send the rest back which I did right after the call and it was less than $3 at the post office. I was lucky and only needed to lose 10 pounds or so I thought and lost 12 in 25 days. I'm sure like with anything it works better with some than others but it worked for me so well that I didn't even need to continue.
My mom ordered it too she has a lot more to lose and she is at 2 weeks with 5 pounds dropped already so she already said she isn't going to cancel.
I think you are just frustrated that you can't keep track of time and are unable to make up your own mind. If you wanted to cancel you should have just said so and stuck to it. You are needlessly causing worry to others by complaining about this stuff.
so my experience is the opposite of you, i listened to the way the order was said to work, understood that I had 30 days, understood that everything works differently for everyone and that the guarantee you think you heard of it to work for everyone doesn't exist.
Pay attention next time and learn to use a calendar. If you can remember to take care of your mom then you should be able to do that too.

I tried the 30 day trial and just like the others, I was sent more after 30 days. I did not
authorize my credit card to be charge and I return the one they sent the very next day. I went to the local post office and the post master informed me that she have been having alot of this product being shipped back so whenever it's delievered to you do not open it just return right back to post office, that way you do not have to pay shipping.

I am being charged again for a product I do not want. # charges so far over $ 300.00 and my husband is furious. I beter get a full refund for the 2nd and 3rd charges.
I will send complaints everywhere if I don't. Information highway will be flooded with my complaints.

My son saw the free trial for sensa he is just 16 years old.He begged me to try it. he is over weight and its an issue for him. I said ok it was a free trial and we would try it.Needles to say he lost absolutly no weight so I didnt order again. Unfortunatly i did not know I would be charged for it. They charged my bank account 89.95 and were in the process of shipping more out to me. After trying to call them for days, because you cant get through due to unusal call volumes, they finnally called me back. Sorry they said I didnt cancel . My bank was also no help to me. Its my opinion they play on people who are desperate to lose weight and scam them. They need to be stopped! I hope other people read this and think twice about ordering from them. Thanks for reading

To whom it may concern.
On 3/15/11 we received the Sensa’s weight loss package for 30 days free trial. /TV/

After a few day, my wife did not feel comfortable her stomach with it, so we decided to send it back the unused parts in original boxes.
I tried four times unsuccessfully to gain RMA number. /put me on hold, no access, ../
On 4/2/11, I did send back the package in “insured mail’ to the main address. See attached copy of the shipment.
Certainly, I stopped the bank card for the payment. /Trust?/
On my surprise, Sensa Co. still claiming for a payment of $96.25 and they gave my case to the RGS Financial for collection.
The Agency called me three times. The last one by Karin from [protected].
I explained, it shows unfair business practice, false advertisement to promise free trial and make it difficult to send back the product. They have no right to claim any money, after I sent it back and I have proof on it.
Seems to be that was not convincing because, they sent me a Delinquency Notice on Sept. 14. /Please, see attached./
Please, help me to dissolve this headache and make sure another buyers do not fall for this practice.

Best regards; A, M.
###attachments only in the outgoing registered mail.

Cc: Sensa-Intelligent Beauty
RGS Financial.
Better Business Bureau, CA
Dep. Of Consumer Affairs, CA

Sensa is advertised as 30 days free BUT at check out they let you know you will be billed for the free period. That is false advertising. Thirty days free is free, this is no more than a delayed billing. Also, I called immediately and could not get through. They claim they will call me back. I don't want this first shipment, if they lie about the billing, they will lie about the product. I want out. Someone needs to answer the phone! I have no intention to pay, credit card will be cancelled, bank has been notified. What a scam.
Kit Burton

I feel for that the original complaintant in that with the first call they did not receive a refund as promised by the company but for those of you still willing to try the product I recommend you purchase it from a local GNC. Second, if you have a medical conditions, as with any product, check with your physician before using. Also, all of the Sensa correspondence advises up front that it may take a while before users see any results. That being said, users of Sensa or any weight loss product must take responsibility for their weight loss experience (e.g., make healthy food choices, eat smaller portions, and incorporate some exercise into your daily routine) because no weight loss product will magically make the weight fall off..., you have got to put in the work!

it also made me sick i was in bed for two weeks feeling bad but i did lose 8 pounds in 2daysthats just unhealthy they do need to be shut down

get it from gnc..that way theres no "financial scam"

I tried the product and called to cancel before the thirty days..I was waiting for a number to send it back when I noticed that it was charged to my credit card.I callled my credit card company to put in a complaint but I doubt if I see that money again.. sensa is just another internet scam and I'm just ready to give up ordering anything on line unless its a company I can face to face.

Forget about these dumb scam offers. I went to GNC and purchased Sensa from them for a discount of $69 and I tried it for 2 weeks and returned the entire product and got all my money back. No questions asked. It was the same product for $89.99 that they are offering and that is NOT a discount rate as they say. Just stick to a 1500 calorie diet, eat healthy and exercise and you WILL lose weight. All Sensa does is trick your body into thinking it's full so you eat less. Does it make sense to tell you you can always eat whatever you want just sprinkle some powder on your food the rest of your life and you will be thin? Once you stop, you still have the bad habits and will just gain the weight back, plus more. This should be called "No Sensa".

hi...my name is Lindy and I have no complaints...I just started my Sensa this morning, July 13, Wednesday...wish me luck...I do, however, want to say...if everyone would take the time to read all the sensa material, there would be many less complaints..I read a very silly one which I would not refund. to pay CASH for a return and NOT get a return receipt? To do what she did was totally Dumb...she is either
stupid or trying to get back money which is not hers. I don't think anyone can be that stupid ..then again?...I do think, however, she is the
dishonest one...

Sensa kept running my debt card through, even after getting their return RMA# they require useing on their packages being returned and the program was cancelled a week ahead of time, with some credits to my account, but they still charged my account again, costing me over $300. in debit card fees, that the bank won't do anything about either. I hope these complaints and the Attorney Generals in all these states, act upon this rip off company, and includes them in a civil lawsuit of some kind, and we can ALL hang them out to dry. I have contacted them, but they don't care. And I told them by phone and email, I will continue to rip their worthless a--es until I'm refunded all my costs, they know how to get a hold of me.

The company is a total rip off organization, I originally thought I was dealing w/ company out of Chicago, off radio ad, but when it came to push and shove with me getting refund, I find out they are out of California, had knowing that first, I would have never ordered the free sample PERIOD, because of all the rip-off artists out there.

And you returned it within the 30 days and they wouldnt refund you?

I am so glad i read these horrible and nasty reviews about Sensa. I saw the infomercial this morning and thought, hey, this might work for me...but after reading all this, i think NOT. And plus, i don't think they ship to Canada anyway.

OMG, I am so glad to read all about this horrible dishonesty on the part of this company before trying Sensa out for myself. I don't think they ship to Canada anyway.

Thanks to you all who have posted these comments.I was just about to order this sensa but you all saved me.Be blessed.
k. from maryland.

Big scam. Heard the advert on radio, which said, ""$4.95 for 30 day trial." Took a very long time for it to arrive. I actually lost weight dieting before the package arrived. When I opened it, I discovered that, after 30 days, I will be charged $89.95! I did not even bother to try it (did not expect it to be a powder you sprinkle on food so you would eat less. Heck! If that's all it takes, I could get a cheap, over-the-counter appetite suppressant. I wanted to return it and discovered I had to pay for the return expense, which I did. I still keep getting emails from them, and, when I try to find out if my account has been cancelled, I can't get them by phone (office is always closed or I get disconnected), and can't find out by their web site. I cancelled the credit card in case they do try to bill it.

I tried Sensa and it made me nausaes and dizzy. I called and canceled and they said to mail it back within 14 days> I mailed it back the next day and payed cash for the shipping . This was in Feb. I got charged on my credit card the other day March 28. I called them about it and they claim they did not receive the package. I have no receipt as I payed cash for the shipping I think they know this and want me to prove I shipped it before they credit my account. I can't so now I am stuck with paying for something I don't even have. This company is a fraud and unreliable and dishonest. I hope other people find out before it is to late.

I ordered this "free trial" also, and I think I actually paid something like $1.95, because it's never completely free anyhow.
So, I tried it and didn't like it. I never could remember to use it until it was too late. Ended up not being the product that will work for me (I'm better off sticking to low-cal diets). So, I completely forgot they would charge my c-card after the 30-day trial (Totally My Fault, of course!) So, I sort-of forgot about the darn thing. Then, today I receive another box and checked my bank account and there, staring me in the face is a HUGE charge (ridiculously over-priced for such a product) of $89.95! Wow! So, I'm scanning back into the past bank statements and realize I was also charged $89.95 for my original shipment (the free trial), and never noticed it at that time (surprising, I know).

Wow, now that I'm seeing so many of you having an impossible time getting a refund from this company, I'm not feeling too confident they will refund me anything either. I went online tonight and canceled my auto-ship & auto-draft, so at least the Madness will stop! But, now I have an unopened box, with I am assuming 4 boxes of Sensa in it, that I won't be able to return. And, I'm out $90 bux for absolutely Nothing! (well, actually I've given them $180 of my money for absolutely nothing...except this huge headache here!)

I know I should have paid more attention to the free trial offer policy, which I'm sure states I would be auto-shipped and auto-drafted if I keep my free trial longer than 30 days. But, I did not...obviously.
But, it really is unfortunate that people are being taken advantage of here, and there are sooo many companies out there that do this exact same thing. Too often, we just neglect to focus on the fine print and the hidden details and then get caught up in, well, LIFE! I don't think we should have to shell out so much wasted $$ for nothing! I mean, now that I'm looking back and thinking about the whole thing...they're taking advantage of those of us who, in a moment of desperation, actually thought we could lose a ton of weight by sprinkling something on our food, yet still eat whatever we want! Ha! Guess the naive are really easily duped!
This Sux!

I called to cancel the 30 day trialthe rep told me they had no order listed for my account. Than I explained I received the order so they had to have something under my account. I was told my order ID number was not enough I needed an invoice number hich I did not have. Needless to say I was charged the $89.95. I am now trying to cancel the auto-ship on my account and I have gotten no response. I cancelled the visa I used until I can clear the matter up. Cancelling with this company is very difficult.

i just dont understand how the first person expects the product to work if she or he says they "barely used the product", he or she said they tried once to cancel in the 30 day period and were asked to give it more time, so how much time did thye originally give it...2 weeks? its not a miracle! it says on their website that it can take up to two months which leads me to my next point, it is stupid on the company's part to give people a two month supply and only give them a 30 day trial period! how are people suppose to see the full effects, they are just asking for ppl to return their product. it does have a whole paragraph on the ording page specificly stating you will be automaticly charged for the next supply, thats why i didnt order the "free trial". i do agree with the person above, how are they over their credit limit $109 and the payment was $98? maybe they included the first $7.95 or the $9.95 (which ever they paid) but that would mean that they didnt make their credit card payment for 2 months, which is not the companies fault.

The company is not at fault. I have not tried Sensa but the Terms and Conditions are clearly spelled out. You did not call within the thirty days. The company is not required to "remind" you that the thirty days are almost up. I am sorry the product did not work for you, but how did a $98 charge put your credit card overlimit by $109? Your problem is of your own making.

WE R VERY MUCH PLEASED WID UR PRODUCT ND WE R REALLY INTRESTED IN UR PRODUCT "TRY SENSA", BT WE DON'T KNOW HOW TO FILL UR FORM . PLZ EXPLAIN US WHAT SHOULD BE WRITEN IN " STATE" ND " ZIP" . PLZ TAKE SOME ACTION IN THIS CASE.

I should have checked all the complaints befored I agreed to a Free sample of Try Sensa. I only learned at the end of the process that I had been "suckered in" and would be charged for a 60$ supply perhaps before the end of the free sample period. I am still on my computer after being "suckered" and I am tryin to cancel this fradulent offer. I cannot find a way to stop (cancel) this process after filling out all the information. When I recieve the so called FREE Sensa, I will do things. Today is Saturday 1/8/11 and on Monday 1/10/11 I will contact my bank and arrange to have them refuse to honor the charge, and any other charges, to my debit card when they receive it. I won't make this mistake again. Always be sure to check out the complaints before you get "hooked" into paying for something other than the FREE offer. I will also contact the BBB and report this . In addition, as soon as I get the package, I will immediately send it back certified mail. This comment will act as proof that I tried to cancel this offer as soon as I found out that I had been snookered.

i agree that is should have been refunded. maybe, next time, "just say no" to more time, because i've been that victim in the past, also. call again and seeif someone else will reduce it or some kind of alternative. good luck!

While I empithize with the original poster, the fact that they did not cancel in the alloted time frame isn't the companies fault, while the sales rep may have "requested" the product be given more time, it's ultimately up to the consumer to decide if they are willing to or not.

Having said that, if anyone truly feels they were "taken for a ride" by this company, and can't get satisfaction from them, dispute any and all charges with your credit card company/bank, more often then not they will help you out and reverse the charges.

I have used this stuff for 5 mo. Lost about 6lb.I lost 60lb. on a1500 c diet.
So i think i will just stay with the 1500.

I received my Sensa package yeserday, 7/l8/l0. Took itto my pharmacist and my doctor.
I have diabetes, and other physical problems and have been advised not to tkae this
product. I called today to cancel and am sending th whole package back. If I have
problems as those mentioned above I will also write them a letter explaining my
circumstances and tell them not to charge my charge card as I am returning the
samples after having received it a day ago.

I hope this nsettles the problem for me as I do not intend to pay $9.98 or anything else
since tomorrow the whole package will be returned and I will have writt4en proof it was
returned.

I am sorry you all have had bad luck with Sensa, I did just order the product. and I read all of the fine print. It is specific in saying you must have a RMA number from them to return. That is your proof that you contacted them. It is emaild to you and date and time stamped. As consumers you should know, nothing is free. Do your homework before you agree to buy something for free. Never use your Debit Card for purchases. If they sent you a 60 day trial, did you follow the instructions. and use it as intended. three meals a day. If you are obese, it is not going to come off in 30 or 60 days, it took longer to put it on why would you think it would come off as easily. Be realistic. If you do not want to pay for weight loss do your self a favor and put down the sweets, and pick up a carrot if you must snack in between meals. Good luck in you quest to loose weight. and Do your homework before you purchase a free poduct.

Jols'
Pennsylvania