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On august 18, 2020 a new technician arrived to provide herbicide treatment. I walked the entire yard showing him where the problem areas were. Predominately sedge and spurge. (on my initial treatment in june, the young man sprayed and within 5-7 days the weeds were completely dead.). After waiting almost 2 full weeks I noticed that not only were the original weeds thriving, but I had a whole new crop of weeds to contend with. I called the 800 number and had to wait almost 20 minutes but the lady I spoke with listened and then suggested that they send out the technician that completed the first treatment. I agreed and the treatment was scheduled for 3 or 4 days later. On the morning of the followup treatment I received a email and it stated that the technician would be by between 8-12 noon, and that the technician scheduled was the one that did a poor job. I called again and finally had them cancel the service, requesting that they reschedule and reassign the original technician. They agreed to do this. After waiting several days I had not heard from them so I called again, and was told the service was scheduled for the following week (same week as my next regular service) and that the technician assigned was the one who didn't get it right. I had previously requested 2 times to have a district manager call me - without hearing from anyone so I made the request again.
Almost 48 hours later a manager called me that was difficult to understand. I was trying to tell him the problems but he continually interrupted me... To the point I lost my temper and said a lot of ugly things to him. The result of dealing with this one problem for weeks on end... And making countless calls.
Steer clear of trugreen...
