Trip Mate Travel Insurance — refused refund
I booked a trip through Grand Circle Travel on June 17th, 2008. Because of my mother's physical problem we had to cancel on Aug 7, 2008. A Grand Circle phone rep told me what my refund would be which was minus the insurance premiums for both our trip costs. I completed all Trip Mate's documents as did my mother's doctor who check marked that she was disabled and could not travel. Trip Mate has been jerking me around ever since insisting that she was not covered - OH YES SHE WAS! Then they said they needed more information from the doctor. The doctor AGAIN wrote a letter saying she was not able to travel. Trip Mate sent us vouchers instead of a refund. This is NOT what I was told by Grand Circle when I booked the trip and when I cancelled. When I booked the trip a Grand Circle rep told me "buy the insurance and then if something happens you won't lose all your money." I am astonished that a company like Grand Circle would align itself with Trip Mate. They have had 74 complaints filed with the Kansas City, Mo, Better Business Bureau in the last 36 months, mine is the 75th, and 9 complaints filed with the Missouri Attorney General's Office, mine will be the 10th. This has been very upsetting to my mother who's 83. She was in fine health when we booked, she's taken 4 trips with Grand Circle, I've taken 3 with them and we've never had a problem until now. Any future trips are in doubt if they continue with this insurance company. Delaying tactics seem to be their game.