The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Travelzoo.comdon't ever buy from travelzoo or you'll regret it

K
This review was posted by
a verified customer
Verified customer

They don't tell you that they don't offer refunds on vouchers after 7-days even if its a gift! They are stealing from their customers and smiling about it to the bank. Don't ever buy from Travelzoo or you'll regret it.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Travelzoo's response · Jan 25, 2013

    Hi Kusseb,

    My name is Cortni Harris, and I am a Travelzoo customer service representative. We would like to work to make this right for you. Please contact me at [email protected] Thank you.

  • Travelzoo's response · Jun 24, 2013

    HowtoComplain,

    My name is Cortni Harris, I am a Travelzoo customer service representative, and I would like the opportunity to obtain further details from your experience. Please contact me at [email protected] so that I may provide assistance.

Responses

  • Ho
    HowtoComplain Jun 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I completely agree with this comment Kusseb - I have just had a similar experience and am absolutely disgusted by Travelzoo's approach. Despite not having redeemed the voucher and having spoken to the retailer - who confirmed that they would not be paid - Travelzoo refused to refund monies or provide a credit. In my book if you pay for a service and do not receive it then either fraudulent activity, or theft, has taken place. I have already heard similar stories from other friends who no longer use Travelzoo for this very reason and I intend to look for more Blogs in order to publicise Travelzoo's appalling and downright unprofessional conduct.

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