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Travelocitycar rental toronto - insurance

1

I rented a car from travelocity in sep 30 and they charged me CAD 28.24 for insurance, instead of the CAD 11.00 announced in the website. I already contacted them by Facebook Messenger, and the attendant told me he can't do anything, this is the correct amount. Insent him the images (I also have the images proving 11.00 and 28.24).
So, I request a reimbursement for the difference - at least, because this website seems not to know about costumer service.
Thank you.

Travelocity
Travelocity

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