Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Credit and Debt Services TransUnion
TransUnion

TransUnion review: Data breach

R
Author of the review
10:24 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Recently, I received a letter from TransUnion acknowledging a “cyber event” that exposed sensitive personal information. This disclosure confirms that my data has been compromised multiple times through no fault of my own. These breaches have created significant risk and have directly contributed to fraudulent activity against me.
In 2020, a credit card account was fraudulently opened in my name without my authorization. Despite providing documentation and disputing this account with TransUnion, the bureau has refused to remove the fraudulent entry from my credit report. This refusal violates my rights under the Fair Credit Reporting Act (FCRA), which mandates that consumer reporting agencies maintain accurate information and conduct a reasonable reinvestigation when a dispute is filed. Under FCRA §611 (15 U.S.C. §1681i), unverifiable or fraudulent accounts must be deleted promptly.
The continued presence of this fraudulent account is causing ongoing harm to my creditworthiness and financial stability. I have acted diligently to protect my identity, yet systemic failures in data security and compliance have left me vulnerable. I demand immediate removal of all fraudulent accounts and a full reinvestigation of my credit file. Failure to comply will result in escalation to the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and potential legal action under FCRA §§1681n and 1681o for negligent or willful noncompliance.
I expect written confirmation of corrective action within the 30-day timeframe required by law.

Claimed loss: 3,786

Desired outcome: make people aware own credit reporting system is broken

Confidential Information Hidden: This section contains confidential information visible to verified TransUnion representatives only. If you are affiliated with TransUnion, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More TransUnion reviews & complaints

TransUnion - anyone can blacklist anyone in south africa 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TransUnion - scam and fraud! 17
TransUnion - blocks my government mandated free credit report 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TransUnion - unauthorized charges 9
TransUnion - alot of people who filed a claim got ripped off 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TransUnion - makro reference 0278000645068177
TransUnion - credit score
TransUnion - Transunion website
TransUnion - My personal credit report 1
TransUnion - Certified Letter
View all TransUnion reviews and complaints

  1. TransUnion Contacts

  2. TransUnion phone numbers
    +27 112 146 000
    Click up if you have successfully reached TransUnion by calling +27 112 146 000 phone number 8 8 users reported that they have successfully reached TransUnion by calling +27 112 146 000 phone number Click down if you have unsuccessfully reached TransUnion by calling +27 112 146 000 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +27 112 146 000 phone number
    100%
    Confidence score
    Customer Service
    +27 861 886 466
    Click up if you have successfully reached TransUnion by calling +27 861 886 466 phone number 3 3 users reported that they have successfully reached TransUnion by calling +27 861 886 466 phone number Click down if you have unsuccessfully reached TransUnion by calling +27 861 886 466 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +27 861 886 466 phone number
    100%
    Confidence score
    Customer Service
    +27 861 482 482
    Click up if you have successfully reached TransUnion by calling +27 861 482 482 phone number 1 1 users reported that they have successfully reached TransUnion by calling +27 861 482 482 phone number Click down if you have unsuccessfully reached TransUnion by calling +27 861 482 482 phone number 2 2 users reported that they have UNsuccessfully reached TransUnion by calling +27 861 482 482 phone number
    TransUnion Interactive Call Centre
    +267 390 3535
    Click up if you have successfully reached TransUnion by calling +267 390 3535 phone number 0 0 users reported that they have successfully reached TransUnion by calling +267 390 3535 phone number Click down if you have unsuccessfully reached TransUnion by calling +267 390 3535 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +267 390 3535 phone number
    Botswana, Credit Bureau Services
    +267 391 0017
    Click up if you have successfully reached TransUnion by calling +267 391 0017 phone number 0 0 users reported that they have successfully reached TransUnion by calling +267 391 0017 phone number Click down if you have unsuccessfully reached TransUnion by calling +267 391 0017 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +267 391 0017 phone number
    Botswana, Collection Africa Limited
    +268 25 057 844
    Click up if you have successfully reached TransUnion by calling +268 25 057 844 phone number 0 0 users reported that they have successfully reached TransUnion by calling +268 25 057 844 phone number Click down if you have unsuccessfully reached TransUnion by calling +268 25 057 844 phone number 1 1 users reported that they have UNsuccessfully reached TransUnion by calling +268 25 057 844 phone number
    Swaziland, Credit Bureau Services
    +264 61 227 142
    Click up if you have successfully reached TransUnion by calling +264 61 227 142 phone number 0 0 users reported that they have successfully reached TransUnion by calling +264 61 227 142 phone number Click down if you have unsuccessfully reached TransUnion by calling +264 61 227 142 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +264 61 227 142 phone number
    Namibia, Credit Bureau Services
    +254 730 651 000
    Click up if you have successfully reached TransUnion by calling +254 730 651 000 phone number 0 0 users reported that they have successfully reached TransUnion by calling +254 730 651 000 phone number Click down if you have unsuccessfully reached TransUnion by calling +254 730 651 000 phone number 1 1 users reported that they have UNsuccessfully reached TransUnion by calling +254 730 651 000 phone number
    Kenya, Credit Bureau Services
    +254 203 751 799
    Click up if you have successfully reached TransUnion by calling +254 203 751 799 phone number 1 1 users reported that they have successfully reached TransUnion by calling +254 203 751 799 phone number Click down if you have unsuccessfully reached TransUnion by calling +254 203 751 799 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +254 203 751 799 phone number
    100%
    Confidence score
    Kenya, Collection Africa Limited
    +265 183 4337
    Click up if you have successfully reached TransUnion by calling +265 183 4337 phone number 1 1 users reported that they have successfully reached TransUnion by calling +265 183 4337 phone number Click down if you have unsuccessfully reached TransUnion by calling +265 183 4337 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +265 183 4337 phone number
    100%
    Confidence score
    Malawi
    +260 211 224 257
    Click up if you have successfully reached TransUnion by calling +260 211 224 257 phone number 0 0 users reported that they have successfully reached TransUnion by calling +260 211 224 257 phone number Click down if you have unsuccessfully reached TransUnion by calling +260 211 224 257 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +260 211 224 257 phone number
    Zambia
    +250 252 577 040
    Click up if you have successfully reached TransUnion by calling +250 252 577 040 phone number 0 0 users reported that they have successfully reached TransUnion by calling +250 252 577 040 phone number Click down if you have unsuccessfully reached TransUnion by calling +250 252 577 040 phone number 0 0 users reported that they have UNsuccessfully reached TransUnion by calling +250 252 577 040 phone number
    Rwanda
    More phone numbers
  3. TransUnion emails
  4. TransUnion address
    G floor, 9 & 10 floor, 11 Alice Lane, Sandton, Johannesburg, Gauteng, 2196, South Africa
  5. TransUnion social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2025
  7. View all TransUnion contacts
TransUnion Category
TransUnion is ranked 15 among 60 companies in the Credit and Debt Services category
#13 GoFreeCredit.com GoFreeCredit.com #14 TrustedID TrustedID #15 TransUnion TransUnion #16 Credit Systems International Credit Systems International #17 E-Renter.com E-Renter.com
TransUnion Alternatives
Capital One CreditWise 19 reviews Credit Law Center 4 reviews Credit Karma 80 reviews InCharge Debt Solutions 13 reviews DebtWave Credit Counseling 15 reviews