TradeInn review: Absolutely no communication

I placed my order on October 19th and was shocked to discover an absurdly high Brazilian import tax that I have absolutely no intention of paying.

I have contacted Tradeinn dozens of times, asking to either change the shipping address to Germany or cancel the order to avoid these taxes. However, every single time, my support ticket has been closed before the issue was actually resolved. Instead of helping me, your team repeatedly insisted that I pay the excessive Brazilian import tax, even while my package was still in Spain.

To make matters worse, I initiated a return process and received emails confirming that Tradeinn had received the package back after the carrier returned it because I refused to pay the import tax. Despite this, I have received no refund, and the return status has not been updated at all.

This situation is completely unacceptable. I have made repeated attempts to resolve this issue, but I have yet to receive any meaningful assistance.

I simply want the shipping destination changed to Germany if that is still possible, or, at the very least, a clear update on the return process and when I can expect my refund.

Please take this matter seriously and provide a clear, concrete solution instead of closing my ticket without resolving the issue.

Thank you.