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CB Computer Hardware Toshiba Complaints #62-81
Toshiba

Toshiba review: warranty service

P
Author of the review
1:45 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Toshiba Satellite from Walmart on September 18th 2014 for my daughter’s birthday. I didn’t purchase the extended warranty as I have owned two other Toshiba satellites in the past, without any problems or hardware malfunctions. Since I trusted the brand and model I chose to purchase the same type of laptop. What a disappointment it has proven to be! On September 24th 2015 I contacted and was able to speak to a human being at the Toshiba call center and explained that I had been trying to get some help with my daughter’s laptop as it had developed what appeared to be a software issue. Previous attempts when I called the customer service call center, I waited on hold indefinitely and eventually resorted to trying the FAQ guide on the Toshiba website in order to troubleshoot why the laptop would not boot up. This was while the laptop was still under the 1 year warranty! After trying all of the prescribed methods to troubleshoot the issue, one of which involved a twelve hour clean-up of the hard drive in order to reset the laptop to factory settings. I eventually decided to persevere and waited 45 minutes on the phone to speak to a technical support person. This while simultaneously attempting to live chat with technical support on another PC! Finally I managed to speak to a human who said that the laptop was out of warranty and suggested that I purchase the recovery media needed to reinstall the operating system. What a money making racquet! In the past the recovery media used to come standard with the purchase of the equipment! I tried to explain that I had attempted multiple times to contact the call center while the laptop was still under warranty however that was almost impossible! Also I wanted to know why I was being charged for the recovery media. I never received an answer with substance so out of sheer frustration I agreed and purchased the recovery media. Fast forward two weeks later October 5th 2015, after attempting to get the laptop to work using the online guide on the Toshiba website. Still wouldn’t work, so I called and again waited an inordinate amount of time to speak to a human. Finally landed up speaking to what I can only describe as a human analog! Again I was told that the laptop was out of warranty Blah Blah etc. it was finally agreed that they would send me another recovery media thumb drive. This too didn’t work, so it was off to my local computer repair store. I was told that it was a hardware issue and that the hard drive needed to be replaced. I was later informed that it wasn’t the hard drive but the motherboard! I told the repair store to just through the piece of junk in the trash! Worst back-up service that I have ever received! I will never purchase a Toshiba product ever again. I will however post this email to every consumer website I can to report what a terrible company Toshiba is!

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  1. Toshiba Contacts

  2. Toshiba phone numbers
    +1 (800) 457-7777
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    United States
    133 070
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    Australia
    +1 (811) 253-6491
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    Mexico
    +81 334 574 511
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    Japan
    +1 (800) 663-0378
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    Canada
    +44 193 284 1600
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    United Kingdom
    +64 800 445 439
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    New Zealand
    +43 125 353 5353
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    Austria
    +31 80 070 040
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    Benelux
    +45 80 881 750
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    Denmark
    +33 892 700 097
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    France
    +49 213 1524 0400
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    Germany
    +39 269 682 629
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    Italy
    +47 80 057 393
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    100%
    Confidence score
    Norway
    +34 916 60 6 700
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    Spain
    +46 200 212 100
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    Sweden
    +90 212 479 4646
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    Turkey
    +86 400 600 1000
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    100%
    Confidence score
    China
    +91 124 499 6600
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    100%
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    India
    +62 212 929 2988
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    Indonesia
    +60 322 875 802
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    Malaysia
    +63 28 191 048
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    Philippines
    +65 62 970 990
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    Singapore
    +27 113 052 820
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    South Africa
    +82 234 844 334
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    South Korea
    +886 287 703 888
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    Taiwan
    +66 237 590 911
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    Thailand
    +84 439 364 463
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    Vietnam
    +971 48 817 789
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    UAE
    +54 800 666 3701
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    Argentina
    +55 114 083 7900
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    Brazil
    More phone numbers
  3. Toshiba emails
  4. Toshiba address
    1-1, Shibaura 1-chome, Minato-ku, 105-8001, Japan
  5. Toshiba social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Toshiba contacts
Toshiba Category
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