CB Computer Hardware Toshiba Complaints #62-81

Toshiba review: refuse to repair tablet although under warranty

Reviewer98363 of US

Jan 11, 2016 6:09 pm UTC

October 2015 - Purchased Encore WT8 tablet brand new December 2015 - While turning on tablet power button breaks. It pushes all the way in and will not come back out. Since it is under warranty I was not too concerned just figured we would have it repaired. We called the "Tablet repair depot" number and spent over an hour with 4 different rude people, and they all said the same thing: "that will not be covered under the warranty. Plastic pieces are not covered under the warranty, however we can repair it for you for $249." How can plastic not be covered? the whole thing is plastic! They accused us of misusing and abusing the tablet! Let me tell you that is the farthest from the truth, we take the utmost of care of all our electronics. How can they make that determination over the phone. Is it impossible that one of their power buttons broke? Like we don't know how to use a power button. Even the manual says push the power button to turn it on. That is all we did push the button. It's their poor workmanship that is the problem. I will never again buy a Toshiba product! They are a sad company that makes sub-par products. Nobody wants to help and they don't stand behind their products. I just want them to repair or exchange the under warranty tablet. We only had it two months when it broke. They should have some decency and make this right

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1-1, Shibaura 1-chome, Minato-ku, 105-8001, Japan

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