The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Toshiba Directproduct issue

J

I ordered a Toshiba laptop online through Toshiba Direct and choose specific upgrades. One of which was a 4G memory upgrade. My bad I never checked the specs but assumed (unfortunately) that since I ordered and paid for the memory upgrade and was dealing with what I thought was a reputable company it was built properly. My laptop runs extremly slow so I called Toshiba technical support and they had me run a diagnostics program and that's when I found out the computer only has 2G of memory. I contacted customer relations since I was told by 3 employees they were the only ones who could help me. Customer relations was great, well not really. Come to find out I only had 15 days to identify any issues and I'm out of luck. They could have simply shipped me the memory I ordered/paid for and I would have paid to have it installed and returned the 2G. But no luck with that.

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