The complaint has been investigated and
resolved to the customer's satisfactionResolved Title Max — rip off
resolved to the customer's satisfaction
I am submitting a copy of the report that has just been filed with the Better Business Bureau in Macon GA to your website for everyone's review. This concerns the events of tonight and how Title Max really stole our Yukon tonight.
Complaint against Title Max:
I want to thank you for allowing me the opportunity to file my complaint concerning the events of this evening, (8 Oct 2008). In late Jan / early Feb of this year my fiancé and I needed to take out a loan on our 1999 GMC Yukon SLT. Title Max agreed to lend us the money and our payments are up to date. We have the September receipt to support our claim. Late last week we found ourselves in need of money due to some unexpected bills.
I called up Title Max and spoke with Author and he said that if we brought the Yukon to the office then there would not be any problem in refinancing the loan to receive an additional two thousand dollars. I immediately informed my fiancé, (Mr. Robert Kennerly) of this and we immediately planned for his trip home. Robert is an avionics technician working out of state as a contractor. Robert and I went to Title Max at 6:00 PM on 8 Oct. 2008. While Robert went to go to the hardware store to make a copy of the key for Title Max I started filling out the paperwork to refinance the loan.
Upon his return we were informed that we needed to provide Roberts paystubs in order to complete the loan application. While we were leaving the office to get the paystubs, two men parked their truck behind ours, thus blocking us in. We asked them to move their truck so that we could leave to get the paystub information. That is when one of the men took the truck key from Author and jumped into our trucks driver seat and tried to drive off. Robert tossed the man out of the truck while another man tried to punch at him.
While this was happening Author locked the office doors and turned out the lights. I screamed out Roberts name and he stopped the fight. That is when the first man got back into the truck and started to drive off again. Robert chased after the truck and jumped into the back passenger seat only to be informed by the driver that Title Max has just repossessed your truck and that he was under contract to drive it away.
During the time that I was in the Title Max Office Author never mentioned that there was any type of problem with my loan, nor was I ever informed of their intention to repossess our vehicle. In fact Author's demeanor was that of complete cooperation with the understanding that once we provided the paystub information that our loan was going to approved. In fact he assured me on 4 Oct that if we drove the Yukon to his office that we were guaranteed no less than an additional two thousand dollars.
While the truth of matter is that it appears that he was only filled with lies and deceitful intentions. Robert and I could fully understand and accept tonight's events if we were behind on our payments but that was not case and I have my last payment receipt to prove it. The bottom line is that they stole our Yukon without cause.