The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ThyssenKrupp ElevatorsCustomer Service

One of the worst vendors I have ever had the displeasure of working with! Avoid at all costs!

It all started 3 years ago when we signed a 7 year contract with ThyssenKrupp. They provided a great price and promised us impeccable service. From the onset, our business had nothing but issues!

1. Intolerable Account Manager who was incredibly useless. He could not follow clearly defined directions on what issues were. Provided us with wrong products after it was clearly identified. No apologies given.
2. Had to escalate customer service issues to our initial contact who shrugged us off.
3. Escalated issues to area manager who was some help but still, lacked customer service and did not provide some help.
4. Regional Manager then referred us back to our Account Manager who still was a ###!
5. The onsite technicians were dirty, smelling of alcohol and swearing every second word. When brought for to the attention of the manager, noting was done.
6. Order of parts and regulation items are never delivered on time.
7. We have been invoiced for items that we have not approved of.

Stay far away. Spend the extra few dollars on another contractor.

Responses

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.