Thompson Gas’s earns a 1.0-star rating from 0 reviews and 7 complaints, showing that the majority of customers are dissatisfied with service and propane supply.
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No refund after almost 6 weeks
I just don't understand why it takes weeks to get a refund from this company when you are working with cash. We gave almost $1000.00 check back in October 3,2022 and it cleared our band the next day on the 4th. After just over 2 weeks of weight for our item to be installed, Thompson showed up with the incorrect item on October 25,2022. This was the straw that broke the camels back after numerous other incidents. We requested a full refund on October 26,2022. Keep in mind they cleared the check the day after we give it to them on October 3,2022. We are still not in receipt of this money (Nov.23.22) and we are both disabled individuals on social security and this is more than what I make in a month. Can anyone help.
Greg
Non payment for mowing Clarksdale Mo Plant.
I turned in a bill for mowing your plant in Clarksdale Mo on July 3 2022 and it is now Sep. 7, 2022. The bill was for $870.00 ticket # 173857. If I don't have payment by Sep 28, 2022, or an explanation for non-payment I will fill suit in small claims court. You guys want and need your money, well so do I. My phone number is # [protected] email [protected]@gmail.com
Desired outcome: payment in full NOW
hidden costs
i had switched over to thompson gas at a price that was quoted by the salesman at no more than 200.00 initially to enroll in the budget plan. now i'm getting statements for over 500.00 dollars for fees that were never explained or indicated. this is not only deceitful, but also highly questionable practices. if ther's anybody out there who has been subjected to this outrage pleaase contact me, thank you, c.s.phillips
Thompson is the most arrogant people i, ve try to do business they only interested in trying to charge you fees you never heard of and don, t owe . There all about ripping off and very user unfriendly.
Is Thompson Gas Legit?
Thompson Gas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Thompson Gas. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Thompson Gas has registered the domain name for thompsongas.com for more than one year, which may indicate stability and longevity.
Thompsongas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thompsongas.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thompsongas.com you are considering visiting, which is associated with Thompson Gas, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While Thompson Gas has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
I was lied to
May 2008They put a lock on our propane tant so that we could not have hot water. I owed them 800 dollars and had not paid so I understand why they did this even though I consider it a hostile act. They will get their money they have always gotten their money. So I call to see if I can work out something with them. I spoke with their manager to see if...
Read full review of Thompson GasWon't let me cancel my contract without ridiculous requirements
I bought a house in Dec. of 2005 and assumed the existing propane gas service that the previous owner had. I pay on time and they deliver on time. I just want to terminate their delivery service. I have a 500 gallon underground tank. They want $1750 from me to buy the tank. I have no problem with that. Next they say i'm contracted (their policy) to buy gas from them for three years, then I have to get a $1,000,000 liability policy with them as beneficiary and get the tank pressure tested(the tank is 6 years old. No other company does this. These requirements are absurd. The purpose as I can see, is just to make it impossible for you to leave them. Great way to keep customers! Next I have found numerous customers of theirs with similar complaints. They gave up and just continue using them. So I guess blackmail works. Next step is assistance from a state regulatory body or a lawyer.
Their program is a real farce!
My wife and I moved into a new home in Berkeley Springs, WV in Dec. 2004.
We contracted with Thompson Gas to provide a 200 gallon propane supply tank. The propane was only necessary to supply our gas dryer. Unfortunately, the fine print on the back of the contract, in shadow print, was not mentioned to us at all.
We were on a plan where we payed $32.50 per month allyear long. Usage did not matter; we were not paying as needed.
We have since put the home up for sale and relocated to Missouri for a new job. We have a buyer who does not wish to coninue the service.
Our problem is this:
Thompson will not refund us the cost of fuel still in the tank. Their program is a real farce! We payed the same $32.50 per month for over 15 months; in that time period, we didn't use over 50 gallons of fuel. This in itself is a ripoff; however, no they aree telling me that they will not refund us for fuel not used in the tank. They are also wanting $90.00 to pick up our tank.
We can live with the $90.00, but no the over $250.00 they want us to pay for the leftover fuel, which they will in turn re-sell.
Bob
No refund for unused propane gas!
I obtained propane gas service with Thompson Gas in Boonsboro, MD on [protected] and in doing so I had to sign a "customer agreement" w/ Thompson Gas. However, I was not made aware of numerous stipulations in this agreement which were located on the back of the agreement in "shadow print". After examining the back of my copy I did notice the stipulations. One stipulation required me to abide by the agreement for a period of five years. For the last five years Thompson Gas has had the highest price per gallon propane gas prices in my area. I know this because I have had to do price comparisons for each bill that I have received in order to get a lower price comparable with other companies in my area (over the last five years). Thompson gas has consistently been 30-50% higher on their propane gas prices than others in my area.
With that said my contract is due to expire on October 24, 2006. Today (October 2, 2006), I called to advised them that I would be cancelling their service effective 10-24-2006. I was told that they will charge 99.00 to remove their propane tanks, which I have no problem paying. However, I then told them that my tanks are at 75% capacity and asked how they will refund me for approximately 150 gallons of propane @ $2.26 per gallon. They stated that they do not give refunds, so I will be giving them $336.00 worth of propane that they will be re-selling. I then asked "Jason" (customer service rep) what I could do. He told me that I would have to use the gas in the tanks then call them. My "customer agreement" states that if I let my contract extend past October 24, 2006 then it will be extended for an additional year. "Jason" confirmed this as well. In fact, this now creates a cycle that I cannot get out of. There is nothing in this agreement that states that they will not refund me for unused propane gas. I have abided by their "customer agreement" for five years and would like to move on, however, I feel it is unfair that I will not be refunded for propane gas that I have not used.
Company details:
Thompson Gas and Electric Service
Boonsboro, Maryland 21713
Read your tank rental agreement and see if they have a restocking fee. I am pretty sure it does. They HAVE to refund you but you will lose a % for restocking. Do not take the servicemans word. I am almost positive that it has a restocking fee.
I recently stopped service with Thompsons Gas due to switching to electric heat. I'm being charged $75 for them to pick up "their" tank with is still 68% full. They say that because they can't empty the tanks because it's too dangerous and that is the reason I can not be reimbursed. I think it's ridiculous any way you look at it. And yes they come without notice and top off the tank whenever they wanted. I am the new home owner so I never had any type of contract with them. Also the furnace that they had installed in the home was not put in properly and had numerous problems with it that were never fixed. I would not recommend dealing with them.
I contracted with a local heating company on 12/29/16 to remove my existing electric furnace and replace it with a propane furnace. The work was to be done on 2/12/16-2/13/16. The piping and venting was to be completed 2/12/16 and the electric furnace removed and replaced 2/13/16. The heating company had an agreement with Thompson gas to furnish and install a 500 gallon tank, 400 gallons of propane, and all necessary trenching, regulators, gauges and piping to connect the tank to the house. On the day of the installation, I was informed that Thompson was going to install a temporary tank because they were afraid they couldn't get their truck to the installation site. This didn't make sense to me because the temporary tank had to be placed at the same location as the permanent tank. I contacted Thompson Gas and assured them that they could access the site and if they did have problems that I had a machine to pull the truck out. They agreed to set the permanent tank but then showed up with a 320 gallon tank instead of the 500 gallon tank. The installer said that they didn't have a 500 gallon tank in stock and that the 320 gallon tank would be sufficient. I disagreed, and told him that the heating company had charged me $1064.77 for the 500 gallon tank, 400 gallons of propane, etc., so he agreed to replace the tank with a 500 gallon tank at a later date. Thompson was to bill the heating company for all this, but instead, they sent me a bill for $461.06 for 238.9 gallons of propane. I was told to disregard the bill and that they would bill the heating company. A month later they still hadn't billed the heating company so I went to the office to try to straighten out the mess. The office manager told me that they had billed the heating company that very day and assured me that they would change out my tank the week of Feb. 15-19, and transfer the gas from the 320 gallon tank to the 500 gallon tank at no charge, and fill the tank. They didn't show up. I am now very low on propane with the possibility of a snowstorm next week. I contacted the manager again and she said she thought it had been done and said she would try to take care of it next week. If this is not the most disorganized, mismanaged company I have ever dealt with, it certainly comes in as a close second. I will change suppliers.
Please resident of Huntfield in Charles Town, WV, look at this site and compare your price per gallon:
https://www.eia.gov/dnav/pet/PET_PRI_WFR_A_EPLLPA_PRS_DPGAL_M.htm
They are charging me since last year (1/2015) 2.80 per gallon and I just called and the representative of Thompson gas is telling me this is the best price they are offering to our community.
Current average price per propane in US is 2.064
I am going to go to Department of Energy tomorrow and complain regarding Thompson GAS is a big MONOPOLY and is overcharging community and they better be ready for Auditors from DC.
Please resident of Huntfield community WV look at this site:
https://www.eia.gov/dnav/pet/PET_PRI_WFR_A_EPLLPA_PRS_DPGAL_M.htm
Thompson Gas is charging me 2.84 per Gallon since last year 01/2015
The average US price for Propane (12/21/2015- 01/25/2016)
2.210 2.175 2.182 2.164 2.114 2.064
should I seek a lawyer? and sue the company for overcharging me for almost a year.
People like you are trip. You blame everything and everyone else but yourselves for making poor decisions. "Small print", "fine print",
"shadow print", etc. -- it's the "print fault" now, is it? That print was all there when you signed it, wasn't it (or are you going to allege that it mysteriously appeared through an ink that has a time delay)?
And your issue with not being able to return the propane you ordered and purchased: That again is YOUR responsibility, to determine how much supply you will need, then order accordingly. Besides, isn't October the beginning of the heating season in Maryland? What's your excuse for not wanting Thompson's products any more? Moving? Lost the home through foreclosure or default?
Boy, I'll bet you've tried to return ice cream back to the grocer too.
Listen to me you pious arrogant jerk ... Thomspon tried the same thing with me but I OWN MY TANKS so they had no hold on me, I could get gas anywhere from anyone ... you guys are all the same, all crooks!
To anyone reading this ... go purchase your own tanks and buy from whoever has the best price ... be done with these cretins...
And BTW you don't 'RETURN BACK' you cretin ... that's the department of redundancy department ... you just return it ... got it brainiac...
We just moved to a development in Charles Town, WV. I went to the local Thompson Gas office to have our utility turned on and they requested a $250.00 deposit (which I gave) and asked me to sign a contract. Now Thompson Gas is sending me invoices and calling me asking me for an additional $330.00 and then subsequently tacked on .50 fee for not paying the additional monies for a security deposit. This request is excessive and upsetting. Who has $600 (in this economy) to give to a utility company just as a security deposit! The water and electric companies asked for less than $100 for a security deposit. I have asked Thompson Gas to waive the additional security deposit and they are firm about collecting the additional monies. I refuse to pay an excessive security deposit. So far, my experience with Thompson Gas has been not pleasant and I have to do business with this Company for the next two years! I, too, am filing a complaint with the Attorney General's Office of West Virginia. Anyone else with this experience?
These complaints absolutely mirror the experience I am having with Thompson today. The only difference is that now they are trying to charge $600 for their tank removal AND want me to sign a contract that I will STILL buy gas only from them for three years. Thompson Gas is the definition of fradulent practices, price gouging and customer abuse. I highly recommend that each of you contact the consumer fraud division of of the WV Attorney General's office at [protected] or the equivalent in your state and state your case.
I am in my 60s and so have dealt with innumerable service providers in all sorts of industries over the years. Thompson gas is the most dishonest firm with which I have ever dealt, the most incompetent firm with which I have ever dealt, and its product is wildly over priced in comparison to other propane providers in the North Central Maryland area.
I too was victimized by their shadow print designed to tie you into a long term agreement. The only difference between my experience and that of the gentleman who wrote this complaint is that their salesman told me in response to a specific inquiry I made as to whether I would be able to change providers if I signed their contract that I could "switch anytime for any reason." That is an exact quote.
In addition to the complaints described above I can add that Thompson regularly refills my tank without my permission and has flatly refused to stop this practice. This fall, with propane prices dropping, they refilled my already 65% full tank in an obvious effort to charge me top dollar before prices fell further.
I am counting the days until my 5 year agreement is up and I can switch providers.
Overview of Thompson Gas complaint handling
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Thompson Gas Contacts
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Thompson Gas phone numbers+1 (800) 768-6612+1 (800) 768-6612Click up if you have successfully reached Thompson Gas by calling +1 (800) 768-6612 phone number 0 0 users reported that they have successfully reached Thompson Gas by calling +1 (800) 768-6612 phone number Click down if you have unsuccessfully reached Thompson Gas by calling +1 (800) 768-6612 phone number 0 0 users reported that they have UNsuccessfully reached Thompson Gas by calling +1 (800) 768-6612 phone numberCustomer Service+1 (301) 432-6611+1 (301) 432-6611Click up if you have successfully reached Thompson Gas by calling +1 (301) 432-6611 phone number 0 0 users reported that they have successfully reached Thompson Gas by calling +1 (301) 432-6611 phone number Click down if you have unsuccessfully reached Thompson Gas by calling +1 (301) 432-6611 phone number 0 0 users reported that they have UNsuccessfully reached Thompson Gas by calling +1 (301) 432-6611 phone numberHead Office
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Thompson Gas emailsinfo@thompsongas.com100%Confidence score: 100%Support
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Thompson Gas address5260 Westview Drive Suite 200, Frederick, Maryland, 21703, United States
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Thompson Gas social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Thompson Gas contacts
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