TheSpaceSHOP’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of space enthusiasts are dissatisfied with merchandise.
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Keywords
items order apply for damages avoid breach brightly colored play balls consumer contracts regulations consumer rights act copy damages delivered delivery address discount dispatched e-mail inconvenience jeremy french john ireland way legal action nasa iss air lock capsule pop up space orbitor playtentNASA 50th Anniversary moon landing silver coin
Ordered NASA 50th Anniversary Moon Landing Silver Coin on 16/11/2020 paid £11-95 plus £2-50 delivery, despite numerous emails and promises of delivery nothing has arrived.
On researching it seems this Company are a Scam
& have conned a number of people out of money
Cannot believe there Website is still up and running
Luckily the amount is very small but looking at comments other people have been conned out of large amounts
Kind regards
Paul Fairbairn-Tennant [protected]
Desired outcome: Close the Website so others don’t get conned
paid for several items and I never received it nor the refund
Hi,
On 13 December 2016 i made an order of several items to give to my niece has a anniversary gift. It has been 9 months and neve received the goods nor the money.
The last time they answered to my e-mails was on July. Now the website is closed.
Don't know what to do since i don't live in the UK; i'm from Portugal.
(I have all the e-mails that i sent and received. The ones that i share here are only the first)
Paid money for an item & not delivered after 2 months & refuses to answer e mails
see e mails I have sent
order 3022336
This has not been delivered & you have not said who was delivering it.
You have not refunded me as requested so I will now start proceedings through the small claims court for a refunds & damages. If you wish to avoid this you may e mail me at [protected]@heeneroadvets.co.uk
Jeremy French
It is now 30 days past ordering the tent from you. I have e mailed you numerous times & you have not responded. I have been in touch with Trading Standards-you are now in breach of The Consumer Contracts Regulations & The Consumer Rights Act. You must refund me in full with in 7 days. Failure to do so will result in legal action & I will apply for damages of £50 as well as a full refund dure to the inconvenience you have caused me. You have until 20th May 2016 to refund the total amount. I am keeping a copy of this e mail for my records.
Your order (3022336)
NASA ISS Air Lock Capsule Pop up Space Orbitor Playtent + 100 Brightly Coloued Play Balls - pop up tent - Futuristic style 1 £53.75 £53.75
Discount: 10.00% Discount (EXPRESS Ordering Discount) £5.38
Total £48.37
Your items are listed below:
1x NASA ISS Air Lock Capsule Pop up Space Orbitor Playtent + 100 Brightly Coloued Play Balls - pop up tent - Futuristic style
Dear jeremy,
Your order (3022336) has been dispatched via .
Your items are listed below:
1x NASA ISS Air Lock Capsule Pop up Space Orbitor Playtent + 100 Brightly Coloued Play Balls - pop up tent - Futuristic style
Delivery Address:
jeremy French
18 John Ireland Way
Washington
Pulborough
West Sussex
RH20 4EP
UNITED KINGDOM
Kind Regards
The owners name & details to sue him are as follows
Keiron Earnshaw
Postal Address.
The Space Shop.co.uk
26 Allendale St Colne
BB8 0BG
I sued him through the small claims court(do it all on line -very easy to do)-it costs £25 which is added to the county court judgement & he refunded the money + the £25 after he received his summons (I said I was going to do this & he didn't pay, so it wasn't until he was served his summons that he paid) so you will have to shell out £25 first to get your money back. I would report it on line to the fraud squad & contact Trading Standards who are moderately interested. Good Luck
Do not use this company.You will not get anything you order and you will not get your money back without possibly going to small claims court.Impossible to contact.Can only pay via bank transfer.
Hi,
I'm from Portugal and the same happened to me. It has been 9 months and neve received the goods nor the money.
The last time they answered to my e-mails was on July. Now the website is closed.
Don't know what to do since i don't live in the UK.
I submitted a small claims request against them in January and after 7 long months I finally got my money back. It was easy to do but time and numerous e mails to them. Once I informed them my next step would be the bailiffs they paid up. Please do the same. Don' let them get away with stealing from you. Thank you to everyone here for the advice.
Haha - total thief - auto reply server which I've written 7 emails to (it's funny to get the same reply everyday). I don't usually get stuffed but this ##### has managed it. It's amazing that he changes things on the site but forgets he's got to answer mail.Just about to go small claims on the ####. A gift of a few patches for a severely disabled boy orders three weeks ago and guess what - nothing. They also try to fob the Royal Mail off in their terms of delivery - ' any loss should be reported to the courier' (or similar phrase) . Going to press(many mates in top press jobs) to crush the guy, and also trading standards. Total #### this guy is - and dragging NASA through the dirt. They won't like it either. Can't wait to get to work on him.
Agree. They are thieves. I stupidly paid by bank transfer for goods never received. No communication from them. The only method to get in touch was via email mail with no response. I have reported the fraud to the police but I doubt anything will be done. NEVER order anything from these ###!
Don't let it go - this guy needs to be put out of business - any help you need?
Thank you. I would take it to the small claims court, but have no idea where to start. They are still conning people out of hard earned cash!
Thank you for the advice. I found the Web site and have submitted the small claims. Watch this space.
Exactly the same as Jeremy French, bought goods online from The Space Shop and no goods, no contact and have heard nothing for over a month. Apparently when you pay by money transfer - which I did and was encouraged by the website to do so 'to get a discount' (THEY KNOW WHAT THEY'RE DOING THE THIEVES) - the consumer has absolutely no protection. This was a present for a colleague which is horrible, he never got the present and I wasted money. The Space Shop are fraudsters through and through. Avoid at all costs! This is a massive lesson for me...firstly, before sending any money by 'bank transfer, ' check, check and check again! If I had simply googled 'The Space Shop' and 'complaints, ' I would have seen all the complaints and not done it, secondly, I should have looked for a telephone no. and ensured that someone was at the other end of the line and lastly, I will always pay with PayPal from now on. This could have been worse so BE WARNED, BE WARNED, BE WARNED!
Is TheSpaceSHOP Legit?
TheSpaceSHOP earns a trustworthiness rating of 79%
Reliable, but always remember to protect your data.
Thespaceshop.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- TheSpaceSHOP protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to TheSpaceSHOP has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to TheSpaceSHOP. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of TheSpaceSHOP complaint handling
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TheSpaceSHOP Contacts
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TheSpaceSHOP emailsinfo@thespaceshop.co.uk100%Confidence score: 100%Support
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TheSpaceSHOP social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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