The Wedding Experience — HORRIBLE customer service
Bride Beware!!! If you are planning to use The Wedding Experience for a Cruise Wedding or Destination Wedding ( or, in any fashion) - - DON'T!!!
We were just married on a Carnival cruise and, sadly, The Wedding Experience is the company that Carnival outsources to. From day one, they were horribly unprofessional on the phone and via email. And, of course, that is if you have the patience to wait for them on the phone!
Please, brides-to-be, do not make the same mistake I made!! You are hoping to alleviate stress by getting married on a cruise or a destination wedding... it REALLY matters who you are doing business with! And, if this company does not check out on the Better Business Bureau website, then do not go forward. You will regret this choice, as I do.
By the way, The Wedding Experience has a rating of a C- on the BBB and 25 complaints against them. This rating is not including mine, so it will, I am sure go down from here.
First and foremost, they do not care about people over all. They do care about your money, though. And, they will do everything possible to get your money in to their business and then promptly forget to care for your wedding details.
I was married on a cruise ship and I trusted that details, such as, my wedding bouquet, my groom-to-be boutonniere and wedding party flowers would make it to my special day. Unfortunately, they did not. The day of my wedding, the wedding coordinator could not find any of my flowers and I, along with the bridal party, walked down the aisle with fake flowers that were pulled from the ship.
That was not the worst of it. Because they could not find my wedding flowers, they wasted precious moments from my already condensed "shipboard wedding." My 1.5 hour reception became a 35 minute reception. A 35 minute reception that was supposed to be the biggest day of our lives with family that came from out of the country. It was a sad, sad wedding night, I will tell you that much.
There is nothing that The Wedding Experience can do to bring back the hours and memories lost on my wedding day. I am writing this complaint to let any other naive and innocent bride-to-be know not to do business of any kind with them. Currently, they have many, many very sad, horrific tales on the internet about them and their horrific "service." I would like to spare another bride from the sadness and disappointment.
The people that I interacted with the day of my wedding were extremely unprofessional - - even to the point of my wedding coordinator crying incessantly at the time when she was to walk me to the ceremony. This was all because she could not find my flowers. Which, news flash to her, had never even been ordered.
When I called after the wedding to find out what had gone wrong with the flower order, I was spoken to as if I was discarded trash. No longer a cash value - - no longer of importance.
I hope to change one bride's special day with this message. I truly hope I do.