I was informed of After Hours by Davids Bridal after I bought my wedding dress and seeing as they are also a Men's Wearhouse I decided to give it a try. We went into the store to registar the wedding party and get the groom fitted for his tux. Lucky us we were fitted by the store manager. They entered in the wrong color vest the wrong pants and the wrong tie, we went back to the store and had them fix it, so we thought. One groomsmen and the father of the bride were out of state measured in a store there with directions to have the tux's for pick up at the grooms store. The other two groomsmen and father of the groom were measured at the same store as the groom. Skip to two days before the wedding when we were fnally able to go pick up the tuxs. ALL of them were WRONG. They all had the wrong pants, not to mention the grooms pants being about five inches to short. His coat was made for the same person because the sleeves were also about five inches to short. and he didn't even have the correct color shirt. Bestman lucky for him only had the wrong color pants. Father of the bride, had a shirt that could fit two of him, and of course needed new pants. Father of the groom had to have a new shirt and new jacket ordered with his new pants. one of the groomsmen had nothing but pants and vest to be ordered and the last had to get new pants and ended the whole process without any shoes. I would never.. and I really mean never, let any of my friends use this company... no sorry we messed up, no nothing.
I thought that I was so lucky to find this company offering a special to give you two free plane tickets for your wedding if you purchase your tux rentals with them. I went and bought my dress at Davids Bridal in Des Moines, IA and there was a representative from After Hours there selling their promo for the free plane tickets. I paid $20.00 Fully refundable deposit to insure I would get this promo when we went in to be fitted. We went in the weekend of the promo end sale and my fiance was fitted for his tux and we paid our extra for the free grooms tux we had for special shoes (square toe) and tax. Again informed at this store two times that if we changed our minds this was fully refundable and our brochure for the plane tickets would be in the mail since they were currently out August 06.
October 06 we stop in for our brochure since it hasn't come to us yet, they were still out and they took my name and phone number to mail it out to me.
After the Christmas holiday I called and complained to the manager that it has been 6 months and still no brochure. He said that they had some in the store apologized and would send one out. I said never mind and I would like a refund. He then tells me there are no refunds. I told him that we were told now 3 times that it was fully refundable. He said no store policy that all sales are final, but would mail out my brochure.
Received the brochure about 2 days later via mail and it was in select places for a minimum of 4-7 days. Well, us paying for our own wedding couldn't afford a 4-7 day vacation. We decided to cut our losses of $50.00 and find another retailer.
Went to a more local vender who sells flowers, dj service, and tux rental. I told them this story and they said that is the reason they don't sell After Hours tux rental anymore is because of the horrible service they provide. He even had to foot the bill for their mistakes a couple times. I was shocked and agreed that they have horrible customer service.
I received a call today 6/27/07 about 4 mo prior to my wedding from the store manager that the month of our wedding is becoming a very busy month for them and wondered when the groomsmen were coming in. I said that we went for a more local vender, he said okay good because we are extremely busy - I hung up on him. Got online to their website for a customer service number or email address. Nothing. You can't call them and complain. Best bet is to not utilize them and spread the word!!!
My now husband and I decided to use After Hours formal for our wedding tuxedos. We made our appointment and...