I hired this company to do video of my wedding in 2008. I paid $770.00 for 6 hours of services. The videographer was in the way the whole ceremony and had an ancient camera. He brought a "date" who took home three bags of candies and desserts from our dessert table !!! I finally received the DVD of the wedding and it was so tacky! It was horrible, tacky music, graphics and he used a fisheye camera shot making everything look weird and fat. I paid $200.00 to get a copy of the complete footage so my husband could re edit the wedding. They received their money and I never received the footage. I emailed the contact I had for this at least ten times, it has almost been 2 years and they have dodged my calls and emails and apparently fallen of the face of the earth. I have not received my money back or my footage.
This company robbed me last year. I want to file a lawsuit. can everyone please share info on them? Who is their owner? Who is their registered agent? Thank you! HORRIBLE COMPANY!!!
I paid $1000 for the service, they did not show up, and they will not return my calls. It has been over 6 months of calling, emailing, etc.
DO NOT HIRE THIS COMPANY!!!
Here it is January of 2010 and I STILL haven't been paid for an event I DJ'ed
back in September of '09. I called the 800 # only to find out it had been disconnected.
I checked their website and discoverd that the number has been changed.
Their new number is [protected]. They think that simply by changing the number that they will avoid the onslaught of complaints by Dj's, videographers and customers that they have wronged...well
they are sadly mistaken.
Provided the company with services for a wedding that they were hired to provide videography. Have not been paid for services rendered.
They have many complaints from brides for NOT getting their videos despite the videographers shooting the wedding and many videographers do not get paid for working for them.
~~ I'm another dj who is owed money ($700 ) by these Kentucky
'Whiz-Kids' who post slick, glitsy internet ads, lure in naive Brides,
take their money and then scramble to find any dj / videographer to
cover the event ! Here's the kicker: Once they have your money they
have no concern as to who will do your event and then they seal the deal by NOT PAYING anyone for their work. So if a couple has paid them $1, 500.00 for a dj /videographer.They keep all the money and
refuse to pay their vendors.These thieves even went furthur in my case: My Bride was kind enough to write a testimonial about how well I
performed dj services at her wedding last month in Pittsburgh, Guess
what ? They are using that Testimonial BUT have refused to pay me !!
Here's what we can do : Email Officer Jim Ryan in Ky. he will help us
[protected]@edgewoodky.gov. This Officer is launching an investigation !!!
I CONTACTED A SOLID GOLD SOUND IN FEB.2009 I PREPAID $1500.00 FOR MY DJ AND VIDEOGRAPHER. AND SINCE I HAD PREPAID I WAS PROMISED SOME LITTLE EXTRAS THEY OFFER TO THOSE WHO PREPAY.
ON THE DAY BEFORE MY WEDDING I HAD TO LITERALLY ARGUE WITH MY DJ AND TELL HIM HE WAS HIRED TO DO A JOB THAT WAS SPELLED OUT CLEARLY IN BLACK AND WHITE ON HIS PAPER AND TO PLEASE NOT ARGUE ABOUT IT AND I HAD TO DO ALL OF THIS OVER THE PHONE SINCE HE SHOWED UP TO OUR EVENT SITE EARLY AND LEFT EARLY CAUSE HE RODE HIS MOTORCYCLE AND IT LOOKED LIKE IT MIGHT RAIN! I CALLED AND CALLED A SOLID GOLD SOUND TO REQUEST A NEW DJ AND NO ONE WOULD COME BACK TO THE PHONE, OUT OF DESPERATION I TRIED THIER ONLNE CHAT AND NO ONE WOULD RESPOND TO ME THAT WAS EITHER! THE MORNING OF 8-22-09 I WAS GETTING READY FOR THE WEDDING AND I GOT A PHONE CALL FROM MY SOON TO BE HUSBAND TELLING ME THE DJ JUST PULLED UP ON HIS MOTORCYCLE, HAIR STICKING STRAIGHT UP AND NO DJ EQUIPMENT, BUT BEST PART WAS HE WAS DRESSED IN A SWEAT SUIT! HE WAS ASKED TO CHANGE HE SAID HE WAS TO LARGE OF A MAN TO GET A TUX...HE WAS THEN ASKED WHERE HIS EQUIPMENT WAS AND HE SAID HIS FRIEND WAS BRINGING IT. HIS FRIEND SHOWS UP AND HELPS DJ SET UP THEN NEVER LEAVES HE STUCK AROUND ALL NIGHT! I GOT BACK FROM MU HONEY MOON AND I CALLD A SOLID GOLD SOUND TO LET THEN KNOW I NEVER RECIEVED ALL THE EXTRAS I WAS PROMISED FOR PREPAYING, I ALSO LET THEM KNOW THAT I WAS NOT HAPPY AT ALL WITH MY DJ HE LOOKED LIKE CRAP AND DID A HORRIBLE JOB WITH THE WHOLE NIGHT HE DIDNT PLAY WHAT I ASKED HIM TO BUT HE MADE SURE HE GOT HIS MICHAEL JACKSON SONGS IN HE WANTED, ROB THE DIRECTOR OF OPERATIONS TOLD ME I HAD TO E MAIL MY COMPLAINT SO I HAVE SEVERAL TIMES AND NO ONE HAS RESPONDED TO THAT YET, BUT HERE IT GETS BETTER I WAS TOLD I WOULD GET MY VIDEO IN ABOUT 4 WEEKS SO I CALLED A SOLID GOLD SOUND IN MID SEPTEMBER AND I WAS TOLD MY VIDEO WAS STILL IN EDITING SHOULD BE READY IN ABOUT 2 WEEKS.
ON OCT 7, I CALLED A SOLID GOLD SOUND AND TALKED TO ROB HE TOLD ME VIDEO IS WITH EDITOR GLEN AND THAT GLEN WAS OUT BUT WOULD RETURN AT 11AM FFOLLOWING MORNING I ASKED ROB TO GET INFO AND CALL BACK HE SAID HE WOULD. ON 10-12-09 I CALLED AND LEFT A VOICE MAIL MESSAGE FOR ROB BECAUSE I NEVER GOT A CALL BACK AFTER THE 7TH AND THE FEMALE ON THE PHONE HAD JUST INFORMED ME THAT GLEN DIDNT WORK IN THE OFFICE SO I CANT TALK TO HIM AND ROB WAS ALSO UNAVAILABLE! LATER THAT NIGHT I GOT THE FELLING SOMETHING WASNT RIGHT SO I DID SOME LOOKING ONLINE AND FOUND MY STORY EXACTLE OVER AND OVER AND OVER AGAIN IN THE COMPLAINTS OF SEVERAL OTHERS ON THE INTERNET SO ON 10-13-09 I CALLED A SOLID GOLD SOUND AND ASKED FOR THE # TO MY VIDEOGRAPHER AND WAS DENIED THIS INFORMATION, AND THEY STILL SHOW MY VIDEO IS IN EDITING WITH GLEN! ON 10-14-09 I TALKED TO ROB AND HE TOLD ME THAT HIS SYSTEM SHOWS THAT THEY DID THE PREVIEW AND VIDEO IS STILL IN THE EDITING PROCESS AND THAT HE WOULD CALL GLEN TO CHECK ON IT AND CALL ME BACK THE SAME DAY! ON 10-15-09 I HAD TO CALL BACK AND TALK TO ROB CAUSE AGAIN I DIDNT GET A CALL BACK, ROB SAID HE GOT A REPORT FROM GLEN AND IT SAID THAT MY VIDEO WILL BE SENT OUT THE NEXT WEEK AND ROB SAID HE WILL CALL GLEN BACK TO GET AN EXACT DATE FOR ME. ROB REVERIFIED MY MAILING ADDY HE HAD IT CORRECTLY.
ON 10-23-09 I CALLED AND ASKED TO TT ROB I WAS TOLD HE WAS UNAVAILABLE AND A FEMALE TOOK A MESSAGE AND SAID SHE WOULD HAVE SOMEONE GET BACK TO ME ASAP. ON 10-29-09 I CALLED AND TT JEREMY AND WAS TOLD THAT ROB WAS NO LONGER WITH THE COMPANY AND JEREMY TOLD ME HE WILL GET WITH GLEN AND CALL ME RIGHT BACK OR SEND ME AN E-MAIL. LATER THAT SAME DAY 10-29-09 BRUCE SNYDER CALLED ME TO LET ME KNOW THAT HE HASENT RECIEVED PAYMENT FROM A SOLID GOLD SOUND FOR HIS VIDEO SERVICES AND THAT HE STILL HAS MY VIDEO...I STILL DONT HAVE MY VIDEO AND BRUCE STILL DONE HAVE HIS MONEY FROM A SOLID GOLD SOUND! AND I JUST CALLED THERE TODAY AND TALKED TO JEREMY AGAIN AND HE IS NOW TELLING ME MY VIDEO IS IN EDITING WITH CAROL GLEN HAD COMPATIBILITY ISSUES FINALLY I TOLD JEREMY I KNOW THEY DONT HAVE THE VIDEO AND BESIDED THAT EVEN IF THEY HAD MY VIDEO IT SUPPOSEDLY HAS BEEN IN EDITING FOR OVER 2 MONTHS NOW AND ANY COMPATIBILITY ISSUES WOULD HAVE COME UP BEFOR NOW SO I DONT BELIEVE THAT EITHER!!!
John Kruer runs the scam. If you hire this company for your wedding videography, you'll never see your video or your money! I promise you, you'll regret it if you send A Solid Gold Sound 1 penny! Please learn from hundreds, maybe thousands of other people's mistakes. Remember, if it sounds too good to be true, it is too good to be true!
A Solid Gold Sound DJ/Video Services is a nationwide Internet DJ/Video company ran by John Kruer with home offices in Kentucky.
I contacted this company back in June to contract their services. At that time I PREPAID IN FULL the total due for the services I was to receive on my wedding day. The first incident that took me back was when I had called to inquire about their services and got a disconnected signal for the # listed for the Kansas City # on the Website.
I then called the 1-800 # and told the representative about this which he replied "I will have to look into that". They later took this # off the website. I also found out later that this company contracts local DJ's and had no local office. I then called a few weeks later to inquire about the free gifts offered on the website. I told the phone representative that I had never received the "Free Gifts"(money saving reports & countdown to wedding date clock)that was advertised on the website, at that time the representative laughed at me and told me he would look into it. I never heard anything else on that. Once I had my song list complete around 75 songs from the companies list and around 30 that I added. I faxed and emailed the list to their office. I then waited until 6 days prior to my wedding to call their office to ask when my DJ would be contacting me. I was told 7-10 days prior to my event. When I told the representative it was 6 days out she said "OH, well let me give
you his # so you can get ahold of him". I thought ok I will contact him instead of him calling me? I then called and spoke to the DJ who then told me he never received any info on my event from A Solid Gold Sound and he would have to call in and then get back to me. He did return the call later in the evening stating he had spoke with their office and after discussing it he was going to "pull me out of the fire" by doing my event, at that time I asked why was I "in the fire" to begin with? I was told that he was already booked for the day of my event but was going to cancel it, to do mine. I thought this strange considering I had PREPAID IN FULL MONTHS AGO. The DJ then asked me to send him my song list. I told him I had already sent it to their office twice and thought he could get it from them. He then went on to tell me how "unreliable" their office is and would prefer if I sent it direct. I told him I would, and arranged for a follow up call the next day. I called the Solid Gold Sound office the next morning to discuss how unhappy I was with the service so far and just wanted to get this done. I was told by their office that the DJ was a good DJ but was rather "full of himself" and he DID have the song list I had sent. I then called the DJ and he told me "no" he had not yet received it, and asked again if I would send it to him direct. I sent him the list and everything seemed to finally be headed in the right direction. I spoke with the DJ again the next day(3 days before the wedding) and arranged to bring the 8 or so songs he could not get, and told him if he needed anything else to let me know. This brings us to the wedding day. The DJ showed up on time to the event and the first thing we went over was where he would set up. After we got that cleared up he then asked about power, the owner of the establishment showed him where the power was located(about 30ft from the set up location). He then asked the owner for an extension cord! Even the owner was laughing and said "well the professional DJ's usually have an extension cord". Well the DJ had some sort of excuse for that. But the owner was nice enough to loan him one and he began to set up. Prior to the ceremony I asked the DJ if he had the ceremony music ready? He looked at me and said well no. I had discussed this with their office weeks earlier about him doing the ceremony music. And was told that's fine he would do it. That's why I paid for him to be there a half hour prior to my ceremony. Well regardless the DJ finished setting up, played a little easy listening music prior to my ceremony then got to relax playing no music for about 30 to 45 min during the ceremony. Once the ceremony was over and we came back to reception area the DJ then began to play some music. After about 20 min or so my new wife asked why he had yet to play one of our songs from the music we had selected. When I approached him and asked about this he told me "Well someone last week spilled a drink on my laptop so I'm using this backup laptop" I asked what this had to do with my songs and he said nothing, he would get some on for me. After the Wedding Toast and Bouquet & Garter tosses, we danced to our song (that I had to bring, that is available on I tunes). This was about 45 minutes of what I actually paid for. But soon after my wife again approached me and said she had heard this same song 3 times and had yet to hear a song from our play list! This was over half way through our event. When I went to the DJ to ask him why he was playing the same song he had played 3 times now he also had an excuse. He told me that someone from the event he had done prior had walked off with one of his patch cords and he was having to mix everything by hand? I asked again to just play some of our songs. After about another 20 min or so we finally got into our song list. Considering our event had been going on for hours I thought this to be completely unprofessional. Our song list finally made it into the play list with only about an hour remaining of music. After that I was more focused on attending to my guests and my new Bride. The DJ packed up and left exactly at his scheduled time. The next day when my wife and I discussed the entire day she said the only thing that she would have changed was the DJ. When I spoke with many friends and family they all said the same thing "Your wedding was beautiful but that DJ was awful" I agree with them.
I paid this company IN FULL AND IN ADVANCE for a what I was expecting to be a good job. It was most certainly not a good job.
Since my event I have contacted their office to ask for a some sort of refund all I have got back are rude defensive emails. The customer service was horrible from the beginning and the DJ was awful. The entire staff was unprofessional and rude.
I hope that anyone who is looking for a quality DJ stays clear of this company, after searching for complaints on this company(something I wish I would have done prior) I found many many complaints on them. The national BBB office gives this company an F rating which is the lowest possible.
Back in September 2008 I was shopping for a dj service for my wedding 4/4/09. I called this place and they were really nice and helpful and sent out a dvd to show how"great" their services were. They told me as well as on the contract 100% refund at anytime that I wanted to cancel no questions asked. I told them off the bat that I needed a bilingual dj and said no problem. The only time they called is when they would see if the balance was going to be paid. Everytime we spoke, I asked them again bilingual dj is coming, yes dont worry about it everything will be perfect. Well dj is contracted out throught their company and calls me the day before, guess what he is not bilingual! Called the company to complain and they did not care told them I will cancel and they said that was fine but that I would not recieve my money until 10 weeks later! they were not concerned whatso ever. to top that off at my wedding on Saturday, it went horrible, not dj's fault, the company gave him the wrong song list! nobody was dancing, , people were leaving because it sucked. Dj was trying so hard but it was too late, please do not go through this service for anything. Right now I am trying to see what I can do to get my money back.
John Kruer, owner of A Solid Gold Sound calls DJ's and Videographers in your area at the very last minute and tells them that the person who was supposed to DJ or shoot the video has cancelled last minute and they need help. They do this because they have no DJ's and Videographers of their own. They tell them they are in a jam and the wedding will be ruined if they don't find someone. They get these people to work the wedding last minute. In the end they don't pay the people they subcontracted unless they are taken to court and forced to do so. They will keep making excuse after excuse until they get court papers.
The DJ's are often unqualified and very unprepared for what they need to do at your wedding and the product you'll most likely get is extremely poor if a DJ shows up at all. If you are lucky enough to have a competent Videographer, he will not get paid and you'll not get your videos John Kruer will try to sound sincere and make on excuse and one promise after another as month after month passes. It's been six months and my wife and I have finally started the legal process in order to get our video. We have found literally hundreds of complaints and several television news stories about John Kruer and A Solid Gold Sound. All the complaints are the same and John uses the same MO with everyone. He sometimes forgets the lie he's told you last and uses it over and over. Don't believe anything he says. Everything is a lie. I PROMISE you you will go through hell if you use this company. You'll regret the day you ever dealt with them.
I contracted "A Solid Gold Sound's" services to videotape my wedding on July 12, 2008. Everything went...
PLEASE DO YOURSELF A FAVOR AND RUN FROM THIS COMPANY. THEY WILL OFFER YOU A GREAT DEAL, TAKE YOUR MONEY AND YOU WILL NOT REVEIVE THE SERVICES YOU PAID FOR. YOU WILL NEVER SEE YOUR WEDDING VIDEO IF THE VIDEOGRAPHER EVEN SHOWS UP. JOHN KRUER SHOULD BE IN JAIL. A SOLID GOLD SOUND IS A COMPLETRE SCAM. DON'T MAKE THE SAME MISTAKE I MADE. DO YOUR RESEARCH ON THEM.